Secondary glazing badly needed to cut down traffic noise as room was on the main road and was noisy at times,otherwise perfect .

Lovely room with attractive decor ,comfortable beds,nice linen ,everything well thought out and presented .nothing to complain about in the room .

Stayed in May 2024

Room at the front was very noisy. Not a lot of room for suitcase.

Location. Four poster bed was comfortable, excellent shower.

Stayed in May 2024

Quite noisy in our room at times from the pub garden opposite - but with all windows shut it was a lot better and didn’t continue too late into the night.

Great location and nice decor. Breakfast was good! Just slightly out of town to give a sense of calm - but literally a 5 min walk into the centre.

Stayed in March 2024

No dinner restaurant but not a problem as very many restaurants near by.

Nice comfortable room, good breakfast with generous portions in a pleasant breakfast room . Wouldn’t hesitate to go back. Also only minutes from the station.

Stayed in May 2024

Nothing really

Very well decorated

Stayed in May 2024

Being charged an extra £36 pound to park considering I'd already paid getting on for £600 for a 3 night stay, Also the hairdryer did not reach the mirror, the blinds in room 24 were not big enough for the windows, and just outside room 24 was the cleaner's storage cupboard so while we were in the room all we could hear was people talking and banging about in the morning and evening doors need to be sound proofed as it was quite noisy. Probably would stay again but we would like a different room from the one we had.

Breakfast was excellent best part of our stay, room was ok, bed was comfortable and bathroom was very clean, also hotel was in a great location for visiting Canterbury.

Stayed in May 2024

Location as it was close to city centre, the room was clean and comfortable bed was comfortable

Stayed in May 2024

The decor in the room is just showing some signs of ageing, and I thought that the mattress cover probably needed replacing with a fresh one. Just a slight whiff once it had become warm. Something that I am aware of whilst managing bedding at home.

I have visited this hotel several times in the last 6 years. The rooms are always well prepared and clean, and the beds comfortable. I thought that the breakfast service this visit was better than before. There was a good fast service and a pleasing selection.

Stayed in May 2024

Location situation awkward to locate by car. Breakfast adequate but not spectacular. Not much concern between staff and guests.

Room was spacious. Bathroom excellent good towels. Bed good size.

Stayed in April 2024

We didn't like the music playing in the bar in the evening and at breakfast - was a bit loud and didn't seem to match the atmosphere of the hotel bar.

Location is excellent, breakfast is good. Staff are very friendly.

Stayed in May 2024

parking was a little tight and not well marked

excellent location, very friendly and helpful staff, breakfast was OK..NO fried eggs!! which we thought strange for a full English breakfast

Stayed in April 2024

The breakfast service was confusing (for the staff too) and it took an effort for breakfast to arrive. The staff at the hotel bar could have been better trained.

The hotel is stylish and clean, and in a great location. The room was large, well decorated, in top condition, and with a spacious bathroom.

Stayed in April 2024

Being told that herbal tea would incur an additional cost. Thankfully I was not asked to pay for this upon departure

Very close to train station. Warm welcome Friendly staff Lovely vegan breakfast

Stayed in April 2024

Bathroom -sink and toilet very tight packed in. Very little wardrobe space but the hotel is old and they had to work around beams etc.

Location was great, staff friendly, breakfast excellent, room was clean and housekeeping good.

Stayed in April 2024

Our bedroom was next door to both the road and the pub next door, so not very quiet at night time.

Friendly staff, excellent breakfast (made to order) and great proximity to city centre.

Stayed in April 2024

The drains were a little smelly in our basin and bath was slow to clear

Friendly staff, high quality facilities and clean and comfortable rooms. The breakfast was delicious and plenty of variety and catered well for our gluten free diets

Stayed in April 2024

I could only open the fanlight of my window. The main window consisted of a fixed panel of glass. I was concerned what I would do in case of an emergency.

The location was ideal. The hotel was lovely. Breakfast was great. Staff were very professional.

Stayed in March 2024

Nothing, we really enjoyed our stay - think the only improvement might be if you offered dinner too

Good choice for breakfast, great Fullstaff English 😉very nice fresh orange juice & lovely coffee. All our group enjoyed the breakfast, we had between us.. a vegan breakfast, poached egg & avocado, Fullstaff English. Great cocktail bar & good/cosy areas to sit & chat. Lovely room & good bathroom

Stayed in April 2024

The shower head in room 18 needs attention My espresso martini.

The location was ideal

Stayed in April 2024

Loved the deep bath in the bedroom. Very comfy bed. very clean

Stayed in April 2024

Shame there are no evening meals at present, but we understand that they might be offered again soon. There are some amazing restaurants close by, but we wanted to be lazy!

Great location with parking, decor was lovely. The staff were extremely welcoming and friendly without exception: reception, breakfast, bar and housekeeping all couldn’t do enough to assist. Our room (23) was lovely and good to have two comfy chairs to use. Bed was very comfortable for us both. Good choices at breakfast. A hotel we’d recommend.

Stayed in April 2024

Breakfast could have been better. Plates were cold so any cooked food soon went cold. The helpings were too generous for me and had to leave some which I didn’t like doing. Apart from that there was a good choice . Very enjoyable and would recommend

Chose this hotel because of position and car park. It was a relief to be able to park car at anytime. Everything was in walking distance.

Stayed in April 2024

Only negative was that the staff cleaned the tables within the breakfast room whilst the salt, pepper and sugar remained on the tables. Therefore they were covered in cleaner.

Room was more than acceptable. Although the bathroom was a little small it was perfectly adequate. We would have preferred a walk in shower, however the shower over the bath was very good/powerful. A good range of dishes was offered for breakfast which were very good. It was a pleasant dining area. The hotel commands an excellent position with Canterbury. Very nice bar with a good range of drinks including cocktails.

Stayed in April 2024

Although there was the option to have a variety of cooked breakfast dishes would of liked more choice for the continental side of what was on offer

The location of hotel was really good with the opportunity to park there. The decor and cleanliness of the hotel excellent and staff polite

Stayed in April 2024