Room carpet very dirty, shower bracket broken,head just rested on,no shower curtain, furniture shabby old and dirty

Staff were excellent here, couldn't have been better, breakfast very good indeed,good bar area decent entertainment and good drinks selection

Stayed in May 2024

The quilt had a really dirty stain on it and shower not really clean .

The manager was brilliant he made us feel so at home . Tea and coffee facilities and location brilliant staff lovely and friendly

Stayed in April 2024

Everything I liked

I liked thd staff they so very helpful also will do anything for you they are very friendly

Stayed in May 2024

Nothing it was great.

The hotel was in a fantastic location and very clean and facilities were great. Breakfast was great with lots choice and nothing was too much trouble. Would highly recommend and we are looking forward to staying again soon in the not too distant future.

Stayed in May 2024

Everything was good no complaints.

Nice hotel we were looked after really well. by the Manager and his staff. The Night Porter went the extra mile for us. We will definitely be back at the Sutcliffe again in the near future.

Stayed in April 2024

The shower was not very good .We were on the top floor and I think it was the pressure.

Comfortable room.Bed lovely and comfy.Staff very friendly and helpful.Breakfast was good too.

Stayed in March 2024

Tv was to small

Beds very good

Stayed in April 2024

When we arrived ..I thought lovely place very welcoming .The management was amazing .The room which was allocated was a great size but was right next to the bar area ..It was unfortunate that they had loads of families in and it was very noisy on the Sunday night and we had a long drive home and couldn't get to sleep as we was right in the hall where ppl were up and down plus gents toilets facing our door.. The bar and karaoke went on till around 12.30

When we arrived ..I thought lovely place very welcoming .The management was amazing .The room which was allocated was a great size .I asked for another room as was near the bar plus gents toilets ..but was fully booked ..The lovely management offered us a free drink as a good gesture..Very accommodating .Also my friend needed a safety pin and went beyond and went to get one . I would stay again but would want to be away from the bar .

Stayed in April 2024

Friendly service and polite staff very welcoming

Stayed in March 2024

It was all good and staff and clean hotel and good shower

Good hotel close to the town breakfast good

Stayed in November 2023

It's s bit noisy at night with people returning at all hours. convenient location doe

the location was good for attending a conference at the Winter Gardens, the staff are all so friendly and helpful. It is a typical quirky seaside hotel, that was great value for money.

Stayed in November 2023

Wi-fi was patchy.

Breakfast very good.. Good location. Friendly staff.

Stayed in November 2023

Very close to the conference venue at the Winter Gardens

Stayed in November 2023

It was good value for money so nothing really.

Location was excellent. Staff were extremely helpful and friendly

Stayed in October 2023

It was cold in the room the radiator needed fixing they gave me a heater it was useless

Stayed in October 2023

A bigger TV in room

The breakfast service was very quick

Stayed in October 2023

Bonny street market closed.

Breakfast was good had the same table each day. Location short walk to the shops.

Stayed in October 2023

Nothing

Food excellent clean and polite and friendly staff

Stayed in September 2023

There is no parking so if you have a disability it just means you would need to walk a bit or drive round until you can park opposite the hotel.

The staff are so friendly and this starts from the owner downwards. No matter what the question or ask they are very accommodating. The hotel was clean and tidy. It had evening entertainment that you could enjoy if you wished. Breakfast was simple but it was good food. We didn't eat in the resteraunt on an evening so cannot comment on that. Our room was clean and had all you would need for a couple of nights stay. Overall we had a great stay, would come back again.

Stayed in September 2023

We liked the personal touches and the helpfulness of all the staff

Stayed in August 2023

Unfortunately two bad nights sleep due to who occupied rooms either side of us two separate nights.

Very nice breakfast. Staff were fantastic very helpful and evening entertainment brilliant. Good location for us.

Stayed in August 2023

Nothing not to like.

Close winter gardens much bigger inside than i thougt..spacious very friendly.. staff bar big and restaurant..very good....short walk to winter gardens ..rebellion concert in my case....

Stayed in August 2023

If you accept that it's a mid range hotel then you certainly have nothing to complain about

The Sutcliffe is a mid range hotel that offers you what you need, the staff are friendly and helpful and it won't break the bank staying there

Stayed in July 2023

Seagulls squaking all night lol 🤣

Excellent breakfast...staff very friendly..comfortable beds

Stayed in July 2023