32 West Hill Rd, West Cliff, Bournemouth, BH2 5PH, United Kingdom
#24 of 71 hotels in Bournemouth
Guests' ChoiceBased on 1051 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
8.8
Facilities
8.2
Staff
8.9
Value for money
7.7
Free WiFi
7.6
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End of dialog contentReviewed: 22 June 2024
Susan
United KingdomWe found a dirty very dusty sock behind the radiator so felt the room had not been cleaned properly for a while.
Stayed in June 2024
Reviewed: 10 June 2024
Karina
United Kingdomthe property needed a good hoover. the hallways and hotel in general needs a lot of general maintenance.
The staff were very friendly and kind. There was a wedding at the venue and we didn’t feel forgotten or a burden. The breakfast was plentiful and tasty. Location was excellent. the pool was nice and warm and was easy to use.
Stayed in June 2024
Reviewed: 4 June 2024
Gemma
United KingdomIt was close to the beach lovely breakfast and lovely staff
Stayed in June 2024
Reviewed: 2 June 2024
Whitfield
United KingdomOnly two of us having cream tea. No other guests and no atmosphere. Therefore felt a little odd
Close to beach Nice swimming pool
Stayed in May 2024
Reviewed: 31 May 2024
Jacqueline
United KingdomShower curtain - really? Pretty sub-standard in this day and age. The side-panel was smashed in, the shower-head bracket was cracked, so didn't work properly and there were small traces of mould. The bathroom area was the biggest let-down.
In general, breakfast was pretty good.
Stayed in May 2024
Reviewed: 29 May 2024
Ann
United KingdomLocation excellent, very friendly staff. Breakfast was of a good quality and kept warm.
Stayed in May 2024
Reviewed: 28 May 2024
Ruth
United KingdomLovely overnight stay...including afternoon tea and spa treatment. Even the wedding reception, that we were pre-warned about, did not disturb us!
Stayed in May 2024
Reviewed: 21 May 2024
Susan
United KingdomPaying for parking
Convenient for beach
Stayed in May 2024
Reviewed: 17 May 2024
Raquel
United KingdomMy parents were in this hotel years ago and it is exactly the same. The building needs a bit of work and although it was clean, the bed sheets were a bit yellow...These details can be improved easily.
The staff were really nice and helpful. The hotel was clean.
Stayed in May 2024
Reviewed: 13 May 2024
Jean
United KingdomIts location
Stayed in April 2024
Reviewed: 12 May 2024
Ruth
United KingdomVery small bathroom
Location
Stayed in May 2024
Reviewed: 7 May 2024
Rob
United KingdomThe gym and parking cost
Nice rooms, stopped in the lodge in a single room. Room was clean and comfortable, the corridors were a little dated and needed some TLC. Pool and spa area was nice, but the gym was very poor and needed work but I understand it’s under refurbishment. Parking and location is very good but £8 per day.
Stayed in May 2024
Reviewed: 2 May 2024
Consuelo
United KingdomThe swimming pool roof needs to be changed.. a little repairs are needed.. in the sauna too
The spa & breakfast
Stayed in May 2024
Reviewed: 30 April 2024
Alex
United KingdomSpa is good
Breakfast was amazing
Stayed in April 2024
Reviewed: 30 April 2024
Peter
United KingdomThis hotel can have wedding functions on the weekend so it can be a little noisy in the lodge part of the hotel which usually caters for group stays and where I stayed, but this is only until midnight.
Stayed a few times. Well organised with excellent staff. Nice Facilities including a SPA. Food at a very good standard. Local to shops and beach. Parking Available at a reasonable charge.
Stayed in April 2024
Reviewed: 23 April 2024
Liz
United KingdomDidn't need the safe in the wardrobe but would have liked a small fridge there instead. My husband needed his medication kept cool (we used the wash basin filled with cold water)
Breakfast: location is in the Hotel, you just have to walk through the courtyard/ garden, direct into breakfast room. Breakfast was superb and staff good at serving and removing plates. It's mostly self-service, including the toast machine, with freshly ground coffee. There was lots of fruit, dried fruit and seeds, as well as cereals. The small danish pastries were fresh and yummy. Room: plenty of space and had a really large bed too, bigger than a kingsize. Very comfortable, There was plenty of clothes storage. The curtains were good at keeping the light out. The windows can be opened. There is an air conditioning unit provided. Our room had a bath with shower overhead. Lots of lovely toiletries provided, and not in tiny bottles. Location: easy to get to the beach, via a path then the zig zag path down the cliff. Or walk to the town itself. Facilities: the pool, steam room, sauna and jacuzzi, and the gym. Wow wow wow! All these are available for customers of the Connaught Lodge. Go through the hotel reception and there's a lift or a spiral staircase down to the changing rooms. Photos of: room, lobby, lobby and view from zig zag path of the pier etc.
Stayed in April 2024
Reviewed: 23 April 2024
Roger
United Kingdombreakfast was very good, as was all aspects of our visit.
Stayed in April 2024
Reviewed: 20 April 2024
Ann
United KingdomAlthough the hotel was clean it does need a bit of updating especially the corridors and stairs.
The location was very good and only a short walk away from the town. The breakfast set up was very good with a great selection of hot and cold options.
Stayed in April 2024
Reviewed: 15 April 2024
John
United KingdomBreakfast was good!! Nice to have Air Con in the rooms Also ensuite was nice to hace too!
Stayed in March 2024
Reviewed: 15 April 2024
Nicola
United KingdomWe found the drinks and food too expensive. The shower in our room was very noisy making a knocking noise
We loved that we could relax in the lounge and the spa and that it was walking walking distance to the beach. We were very aware of the staff being extra helpful and courteous.
Stayed in April 2024
Reviewed: 13 April 2024
Jon
United KingdomThe shower was poor.
Nice hotel. Good staff. Tasty breakfast. Good room. Nice pool.
Stayed in April 2024
Reviewed: 28 March 2024
Sharon999
United KingdomParking was difficult. Water pressure in the shower was poor.
The room was very clean and a very comfortable bed
Stayed in March 2024
Reviewed: 18 March 2024
Shane
United KingdomMaybe cheaper parking or better still free parking
We were up to see Saxon at the BIC do the location was perfect. The room was a reasonable rate and breakfast was superb.
Stayed in March 2024
Reviewed: 15 March 2024
Kevin
United KingdomThe clengineers and Staff were very friendly The breakfast is very good
Stayed in March 2024
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