30 Colquhoun Square, Helensburgh, G84 8AQ, United Kingdom
#3 of 49 hotels in Helensburgh
Guests' ChoiceBased on 231 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.7
Facilities
9.5
Staff
9.7
Value for money
9.1
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 September 2024
Phil
United KingdomBreakfast not served until 0900 doesn’t suit business travellers or normal office worker who are generally at work by then. Usually stay elsewhere purely due to this.
Easy to access, cosy feel room
Stayed in September 2024
Reviewed: 23 September 2024
Trevor
United KingdomNothing
The staff at the Sugar Boat were as helpful and polite as anywhere I have been, nothing was too much trouble. Everyone was cheerful and made us feel welcome. Fantastic breakfast. Helensburgh is a lovely friendly place. I would recommend the Sugar boat to anyone
Stayed in September 2024
Reviewed: 20 September 2024
Chikwama
United KingdomNothing
I would highly recommend excellent location, clean rooms, friendly stuff, good excellent 😀
Stayed in September 2024
Reviewed: 12 September 2024
Allan
United KingdomBreakfast is too late for workers. Although a cold breakfast is offered it doesn’t reflect the cost or quality of the B&B.
Great location, very comfortable
Stayed in July 2024
Reviewed: 12 September 2024
Alison
United KingdomRoom was quite small but totally adequate for one night
Lovely decor & facilities
Stayed in September 2024
Reviewed: 10 September 2024
Nicholas
United KingdomThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 10 September 2024
Miri
United KingdomBreakfast is only served from 9 am. On the day of departure, this is a little inconvenient, as the room must be vacated by 10 am. There are also quite a few stairs to reach the suite, which might be inconvenient for some people.
The suite was not big, but was spotless and very well laid out. The bathroom was quite large. The breakfast was excellent.
Stayed in September 2024
Reviewed: 5 September 2024
Hughie
United KingdomNothing
We really liked the suite it was very comfortable, lovely and so clean
Stayed in September 2024
Reviewed: 5 September 2024
Ashley
CanadaNothing
The location is very good. It is so close to the shore. Cute room and it is very clean.
Stayed in August 2024
Reviewed: 4 September 2024
Richard
United KingdomRoom was slightly smaller than expected.
Staff exceptional, especially Chloe. Extremely comfortable and clean.
Stayed in August 2024
Reviewed: 1 September 2024
Christine
United KingdomThe coffee machine wasn't working When the machine began to work we didn't get offered any coffee
We enjoyed our stay
Stayed in July 2024
Reviewed: 24 August 2024
Sean
United KingdomNot applicable
Quirky and welcoming. All staff were friendly and professional. The food is excellent!
Stayed in August 2024
Reviewed: 22 August 2024
Belinda
AustraliaGorgeous property with lovely furnishings and everything you need for a stay. Quiet location and we enjoyed a delicious dinner at the Sugar Boat below.
Stayed in August 2024
Reviewed: 22 August 2024
James
United KingdomPerfect
Stayed in August 2024
Reviewed: 20 August 2024
Jackie
United Kingdomnothing
Location was great, staff very friendly, room small but had everything we needed and very clean
Stayed in July 2024
Reviewed: 15 August 2024
Tuncay
NetherlandsNothing!
Excellent restaurant, great food & service!
Stayed in August 2024
Reviewed: 13 August 2024
Aaron
United KingdomNothing to dislike. It was all great.
So clean and comfortable.
Stayed in August 2024
Reviewed: 8 August 2024
William
United KingdomNot a dislike just a note that it is a small room just to be aware but very cleverly laid out.
Very stylish and looked newly decorated. The sugar boat is a lovely modern place with great food and drinks.
Stayed in August 2024
Reviewed: 8 August 2024
Jane
United KingdomWhen we arrived our breakfast had been changed to a continental breakfast to be brought to our room. It was a lovely choice we received but the room did not have enough room for us to enjoy it fully… a lot of balancing of plates and cups.
Immaculate. Very comfortable bed. Room was a tight squeeze but fine for an overnight stay.
Stayed in August 2024
Reviewed: 4 August 2024
Andrew
United KingdomLovely accomodation in the town square, very clean, the staff were extremely friendly and the breakfast was brilliant.
Stayed in August 2024
Reviewed: 29 July 2024
Karenkenning
United KingdomI found Rooms Above the Sugar Boat by accident, and it’s one of the best accidents I’ve ever had. Central location, above a bustling and friendly restaurant and bar, this place is a wee gem. The rooms are small but perfectly formed, and you can see that a lot of time has gone into the smallest details. As a lone female, I felt very secure with a proper lock and key, I was escorted to my room and had everything I needed to know explained to me. The team were friendly and welcoming, the room comfortable and I had the best sleep in a comfy bed. I left early, so received a lovely continental breakfast to take away with me. I really couldn’t have been happier with my stay here, and look forward to visiting again on my next trip to Helensburgh.
Stayed in July 2024
Reviewed: 28 July 2024
Martin
United KingdomBeing above restaurants, there was some noise from extractor systems.
Centrally located in a pleasant square. Room furnishings and decor high quality. Sugar Boat a very nice cafe restaurant which provided great dinner and breakfast.
Stayed in May 2024
Reviewed: 17 July 2024
Carrie
United KingdomHousekeeping was a little lacking - when we asked for a room refresh, our bed was made and towels folded but that was it. No clean towels, no clean sheets, no clean cups, tea/coffee wasn't replenished and the carpet wasn't vacuumed. Not sure if we were supposed to be specific beyond the sign on the door, but that wasn't clear if so. The bathroom door could do with a lock! We understand it has to be the barn door style for space but just a wee hook on the inside would be good to hold it. The room was stiflingly hot. We had some warm weather so I guess the room is just well insulated. There was a fan in the room but it was pretty ineffective. It's a tricky thing to fix but maybe a little air conditioning unit would be better than the fan. However we were able to keep the window open so that did help. It's a very small niggle but I would have liked the option of instant coffee. Making a full cafetiere was a bit of a pain when I just wanted a quick coffee. It was a lovely luxury and the coffee was delicious but sometimes I just wanted a quick cup - especially as only one of us drinks coffee! So maybe a couple of sachets of instant would be an idea. I did appreciate having nice coffee available though!
Friendly service, amazing breakfast with a wide range of options, great location. Neat room and we loved that the window opened fully so we could get plenty of fresh air. Lovely tea and coffee selection and appreciated the free tote bag. Staff were really helpful whenever we needed anything. Room was quiet and we liked the separate dedicated entrance. Room was tiny but I was aware of that before booking and it was perfect for our needs. We'd definitely like to return. Didn't get the chance to try out any of the dinner or lunch options this time but plan to next time as the menu looked great and the breakfast was outstanding.
Stayed in July 2024
Reviewed: 1 July 2024
Luke
United KingdomModern and vibrant.
Stayed in June 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content