The main receptionist was very poor , lack of engagement and just didnt seem happy

Stayed in February 2024

breakfast comfortable, quiet room

Stayed in February 2024

Breakfast was not the best to be honest. It was pretty cold, hash brown burnt,fried eggs not to good and beans only like warm. We are in the business so we just cracked on.

Cakes and bread lovely. Staff lovely and polite.

Stayed in February 2024

Not as portrayed, dated decor and the pool and spa old and grotty looking. Went for breakfast at 09-40 to be faced with only bacon left. Staff promised more would be served but only added eggs. Worst £30 paid for a bowl of cereal and bacon on toast!!

Friendly bar staff

Stayed in February 2024

Pool time is closing at 7pm, I think the pool must open at least till 10pm for adults.

Very nice hotel, very spacious, lots of activities for kids.

Stayed in February 2024

Skirting boards, door frames and doors in bedrooms need painting and freshening up. Better room lighting - especially near mirror in room to do make up and dry hair.

Stayed in January 2024

Staff at breakfast wasnt pleasant

Stayed in December 2023

Decor a little dated

Location

Stayed in January 2024

Bar staff were quite rude and felt it appropriate to complain about other staff to us. Then got angry with us, when they gave us the wrong drink and we asked for it to be right.

Reception staff lovely and helpful, rooms and facilities all clean and tidy.

Stayed in December 2023

The shower head in one room did not work well

Breakfast, the saunas and pool, the room

Stayed in December 2023

Beds were uncomfortable. There were some slight decor parts that could be touched up. Deluxe rooms were far away from main facilities, and were only accessible via stairs - this was not made obvious when given the option to upgrade.

Friendly staff, lovely spacious room, tasty breakfast with lots of variety, bar staff very helpful and accommodating (especially Grace and Millie).

Stayed in December 2023

Bacon was stacked to high for breakfast, so the top slices didn't keep warm, they were cold..

Breakfast was a nice spread

Stayed in December 2023

The room was adequate but not exceptional - expected more for the price. Little things like no tumblers in the bathroom, no cushions for the chairs, grouting in the bathroom needed refreshing. We expected a bit more 'luxury'. There was a bare wire connecting the bedside light and one of the rails in the bath came off the wall - if it wasn't supposed to be a grab rail, there should have been a warning notice (room 111). This was reported but no maintenance staff available at the weekend.

Excellent food and dining experience. Very helpful staff.

Stayed in December 2023

A few more toiletries in bathroom - body lotion and shower caps would be nice

Good quality, plenty of choice for breakfast. Spacious, well appointed room. Helpful staff

Stayed in December 2023

12.45am loud drunk argumentative men in the corridor. Very scary. Reception no. Not on the telephone. Couldn’t contact anyone to sort it. Police present the following morning.

The bedroom was comfortable and well equipped. The food was good. The staff were friendly and helpful. Lovely pool.

Stayed in December 2023

The food was of good quality but the menu was very limited for a longer stay and quite expensive.

The location was peaceful and convenient for Stratford and the staff were friendly and helpful.

Stayed in December 2023

Unfortunately when we stayed there were very noisy people there and kept us awake all night!

The facilities and staff were lovely

Stayed in December 2023

More choice of eggs

Very good breakfast and pleasant staff

Stayed in November 2023

Nothing

The Staff very polite, room very clean the breakfast very good variety. I will recommend to family and friends.

Stayed in November 2023

Gym is very small for the size of hotel and lacking in equipment Swimming pool was large but the changing rooms need updated

breakfast was good for choice and service The cinema room was an unexpected bonus.

Stayed in November 2023

Told we would not need to book for dinner. Then told we did. Then would be 20 minutes to sort tables. Would actually only be 3-5 minutes but because they had said 20 minutes, just ruined mood. Would have been better to say 'just give me a minute to move tables around' and approach positively rather than negatively.

Good location, pool good (but pool hours for children don't work with breakfast hours). Room functional. Kids enjoyed games room.

Stayed in November 2023

Very very very minor but since you asked: shower curtain gets in the way when showering as the bath is narrow.

Comfortable, clean and convenient for an event that was held at the hotel itself. Good-sized swimming pool. Quiet room. Good breakfast.

Stayed in November 2023

The only thing that could be improved, is the lighting at the entrance and roadway up to the hotel. We caught the bus into Town and back a couple of times and there was no lighting when we walked up from the main road at night.

Lovely hotel with great amenities. Having the games room and cinema room was a welcome addition. The accommodation was clean and the restaurants supplied a good choice of food. Breakfast was particularly good.

Stayed in November 2023

Evening meal - air dried ham was 95% fat and inedible - rye bread was dry - as if left out for a week and again inedible

Loved the swimming

Stayed in October 2023

Dinner. Very slow service. Filet steak inedible.Had to ask twice for water. 4 items were put on our bill that we hadn't ordered or eaten. Spoilt our stay.

The room was very nice. Staff were very friendly and helpful.Breakfast was nice especially the fresh fruit

Stayed in October 2023