372 Strand, Westminster Borough, London, WC2R 0JJ, United Kingdom
#343 of 1,016 hotels in London
Guests' ChoiceBased on 12211 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.6
Facilities
8.3
Staff
8.8
Value for money
7.6
Free WiFi
8.7
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End of dialog contentReviewed: 29 June 2024
Daniel
CanadaA bit "old" feeling in the room and the lift a bit slow sometimes.
Amazing location, great breakfast.
Stayed in June 2024
Reviewed: 29 June 2024
Paul
GermanyMaybe just the fact that the windows didn’t open all the day:) Due to children security. But that shouldn’t be in every room..
Stayed in June 2024
Reviewed: 29 June 2024
Li
SwitzerlandNothing
Location
Stayed in June 2024
Reviewed: 28 June 2024
Jill
SwitzerlandInterior décor has become a bit gloomy, all that dark grey and black, some trendy trends are better avoided frankly but once inside the room it was fine.
The room was tiny but CLEAN which is vital to me and not always the case in other hotels. Well located hotel. Nice restaurant for meals including breakfast
Stayed in May 2024
Reviewed: 28 June 2024
Thalia
South AfricaVery clean and modern - they’ve done a lot of refurbishments in the last few years and it really shows. Great location. Lovely single rooms. Friendly staff.
Stayed in June 2024
Reviewed: 27 June 2024
Nino
GeorgiaClean room; Very good location.
Stayed in June 2024
Reviewed: 27 June 2024
Mark
United KingdomThe hotel cancelled my original booking and then charged a much more expense rate for the room. I pointed this out and the hotel refused to do anything about this over charge. I will not stay here again, very poor attitude.
Stayed in May 2024
Reviewed: 26 June 2024
Katherine
ItalyUpscale, clean, comfortable. Small rooms, but all you really need. Could not pick a better location for shows, restaurants, the river, or museums. Very safe and welcoming. I have stayed there 3 times as a solo traveler and would definitely recommend! Comfort, location, and security are worth the slightly higher price.
Stayed in June 2024
Reviewed: 26 June 2024
Stacie
United KingdomThe bathroom was very small and snot as clean as I’d like
The location was perfect for our trip to London for my partners birthday. We arrived to balloons and chocolate in the bedroom which was a lovely little touch. Reception were friendly enough and the concierge were extra helpful.
Stayed in May 2024
Reviewed: 25 June 2024
Cipluk
IndonesiaWhile our room is quite spacious, it feels a bit gloomy and the window is a bit too small. The shower area is a bit high as well, which can be dangerous if it's slippery after showering.
The hotel location is central and just walking distance to Covent Garden; where you can find dozens of restaurants of your taste, Jubilee Market, and many souvenir shops. It's also near pharmacy, coffee shops, and transport stations. It's also 5-10 mins walk to the National Gallery and Trafalgar Square. If you plan to ride Hop on Hop Off bus, the meeting point is just across the Trafalgar Square. The hotel provides free water bottle that can be refilled and the refill station is available at every floor.
Stayed in June 2024
Reviewed: 25 June 2024
Rhona
United KingdomI would expect breakfast to be included in the price.
Breakfast was very good,the room was clean and comfortable with good pillows which is unusual .
Stayed in June 2024
Reviewed: 25 June 2024
Charlotte
AustraliaThe room was small but I did expect that.
Clean and modern, staff very efficient and friendly
Stayed in May 2024
Reviewed: 24 June 2024
Bothos
GreeceRooms were a tad small but to be expected in London. Wish the pillows were better. Nothing that bothered me too much, honestly.
Very clean, great location, and the staff was friendly and helpful.
Stayed in June 2024
Reviewed: 24 June 2024
George
CanadaThe hotel has a great promotion of 7-pound vouchers to be used on site by forgoing fresh towels every day. Unfortunately they discourage combining them. We were able to work things out with staff which was appreciated, but I think the Hotel should review their standard policy as this is a great idea and many guests stay more than a couple of days.
Central location was perfect. Close to all the sights. Good breakfast.
Stayed in June 2024
Reviewed: 24 June 2024
David
United KingdomIt's central very clean nice rooms and a good breakfast
Stayed in June 2024
Reviewed: 24 June 2024
Lynda
United KingdomLocation and staff
Stayed in June 2024
Reviewed: 23 June 2024
Fiona
United KingdomBit pricey
Brilliant location
Stayed in June 2024
Reviewed: 23 June 2024
Stephen
United KingdomSmall room and bed,bed against the wall so not easy access for both people
Location,perfect for theatre
Stayed in June 2024
Reviewed: 23 June 2024
Jemma
United KingdomCentral location, quiet room.
Stayed in June 2024
Reviewed: 23 June 2024
Martyn
United KingdomStaff didn't know about bike storage - slightly annoying as I'd booked for this reason and other people (who'd evidently asked different staff) had no issues.
room nice, location nice.
Stayed in May 2024
Reviewed: 23 June 2024
Rosina
United KingdomWe were not told about service charge on food
Room was great
Stayed in June 2024
Reviewed: 23 June 2024
Kenneth
United StatesThe location could not have been better. Everything we wanted to see was in walking distance.
Stayed in June 2024
Reviewed: 23 June 2024
Linda
United KingdomIt’s an expensive place anyway, so it would be good if breakfast was included in the price as it used to be years ago .
Convenient for Royal Opera House and River Thames
Stayed in June 2024
Reviewed: 23 June 2024
Louise
United KingdomNot great for noise, it’s quite loud in the morning with the cleaners/other guests etc
Gorgeous hotel, lovely staff, clean
Stayed in March 2024
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