Did not Ike the lift up to reception. Prefer a ground floor entry. The AC system was faulty or not easily controlled - it was either very noisy or very warm…. The lights above our bed did not work.

It was an excellent location.

Stayed in June 2024

Location

Stayed in April 2024

The bathroom was dated, and having one toilet for 4 people is not enough. The air-conditioning in the smaller room wasn't working. There was only one elevator working for the whole complex to get from the entrance to reception.

The central location is perfect for us.

Stayed in June 2024

Room felt much smaller and darker than others I had been in

Location and great service Nice rooms

Stayed in June 2024

The spa pool was weak, not as strong as expected.

Clean and near the train station.

Stayed in June 2024

Public areas quiet dirty. Reception on 3rd floor

Location

Stayed in June 2024

Maintenance of the building and view

Facilities,Location and cleanliness

Stayed in May 2024

No peppermint tea or body lotion in rooms

Awesome location

Stayed in June 2024

Disappointed at the in room dining option. We returned from the footy to order off the main menu by 9pm. They said it would be 45mins as they were busy. No worries. Got to 10pm and we called to check where the food was as we had our 2 young kids with us. Only for them to tell us they hadn’t put through our order. Not only did they read it back to us on the phone, they gave us a time it would be ready!!! Their solution was for us to order off the after hours menu- which would also have a wait period. So out we had to go with our kids (4 and 6) at 1015pm to find them dinner!

The pool was a hit with the kids

Stayed in June 2024

Nothing.

Great experience.

Stayed in May 2024

I thought the cost of breakfast excessive

Excellent location and comfortable room

Stayed in June 2024

One of the challenges staying in Melbourne with a young family is city noise. In the past we have mitigated this by staying in serviced hotels a bit further away from the action, such as closer to Flagstaff Gardens. This time the main focus of the trip was to watch a musical, so we booked Novotel to be close to the theatre. This hotel has got to be Melbourne’s best kept secret. You can choose rooms that face Collins or little Collins if you wish to have the city views, or a room that faces internally. The slight drawback to this is that it can be a little dark (less sunlight), however it is so quiet and worked amazingly for our family. We really enjoyed being smack in the city, with access to everything at the hotel doorstep. The hotel is not new, but still well-maintained and clean. The buffet breakfast is great, as is the restaurant service. We also ordered ala-carte for dinner one night and had a really good meal. We ended up staying an extra night as our child unexpectedly fell ill and had a very high fever. There is an excellent medical centre just four doors down. Novotel’s FOH manager was so helpful in extending our stay and making sure our child could rest quietly until our new room was ready. Overall this was a great stay and we wouldn’t hesitate to book again.

Stayed in June 2024

Parking issue

Location restaurant and bar. Bar hours should be longer on weekends and holidays

Stayed in June 2024

Not being able to turn heating cooler off was annoying having g to have on all the time

Location

Stayed in June 2024

Towel is very old and looks stains on it. have point it to room keeper when we stay the room. we was been charged 100 Australia dollars from my ANZ credit card When we check in, it is been charged 112.89(currency exchange rate), It is be 107.37(as exchange rate) when we check out the money(100 Aud) be refund to my credit card. This means I lost 112.89-107.37=5.52 NZD.

Location and breakfast are all good.

Stayed in June 2024

N/a

Location was central to everything we needed

Stayed in June 2024

great location for visiting Melbourne. Close to the shopping precinct and great restaurants.

Stayed in March 2024

Power outlets in easy access over bedside table would be helpful

Excellent location, smooth check In And out. Very comfortable.

Stayed in June 2024

They couldn’t park our 4x4 because it’s higher then 1.9m. So we had to park at crown so next time I’ll just stay there.

Stayed in May 2024

N/a

N/a

Stayed in May 2024

Room was immaculate except for the thermostat that kept the room too hot. Multiple attempts to fix it by management were unsuccessful.

Great space - loved the shower products too

Stayed in May 2024

Only thing would be the pillows most feel like you dont even have a pillow at all

Very helpful staff and great location

Stayed in May 2024

It is a very basic room without any extras, but for the price and convenience it was very good.

quiet room and comfortable

Stayed in May 2024

We didn’t eat there or require too much as everything was there for us. The two lifts to get the ground floor were a little annoying but it wasn’t a big deal.

Location was perfect and hotel room was neat and spacious. The staff were always helpful and kind when we needed anything.

Stayed in May 2024