119 Norfolk Street, Sheffield, S1 2JE, United Kingdom
#20 of 31 hotels in Sheffield
Guests' ChoiceBased on 3943 hotel reviews
7.5Cleanliness
8.0
Comfort
8.2
Location
9.3
Facilities
7.8
Staff
8.4
Value for money
7.3
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 13, 2024
Maureen
United KingdomBed was too hard for me
Beautiful with lots of amenities and brilliant location
Stayed in June 2024
Reviewed: June 13, 2024
David
United KingdomSo, after asking to switch rooms twice, we finally found a room without the constant trickle and drip of pipes. The first two rooms had a really irritating noise coming from the vents just inside the room door on the ceiling. Seriously Mercure, you need to sort this out!! The third room was good, but soon realised the fan was in the room because the air con wasn’t working, along with the extractor in the bathroom! Also, the room was slightly rough around the edges, and for a 4 star hotel with their prices, I expect a lot more. I give the hotel a C-.
The location of the hotel was fantastic and just what we needed. Also, the staff were extremely accommodating and couldn’t do enough for us.
Stayed in June 2024
Reviewed: June 12, 2024
Audrey
United KingdomThat rooms on floor 6 are only served by one lift.
Very convenient in the centre of Sheffield. Lovely room with REALLY comfortable bed. Breakfast was plentiful and served buffet style. Both continental and English available.
Stayed in June 2024
Reviewed: June 11, 2024
Jennifer
United KingdomLocation
Stayed in June 2024
Reviewed: June 9, 2024
Sue
United KingdomThe bank seats were torn and faded; unattractive to sit on. Some of the fresh fruit was dry and unappetising.
The range of food available was good, lots of choice. Staff were helpful. The setting was excellent overlooking the winter garden.
Stayed in June 2024
Reviewed: June 9, 2024
Brynn
United KingdomGreat venue and location
Stayed in June 2024
Reviewed: June 9, 2024
Luke
United Kingdomtry to charge you extra £10 per person for swimming when states free for hotel guests , rooms very dated , bathroom floor very slippy and shower floods bathroom after use , bathroom door handle snapped off
Very spacious rooms - comfy bed - great view- good location
Stayed in June 2024
Reviewed: June 9, 2024
Kay
United KingdomWith be great if the bar served a good local Yorkshire bitter such as Timothy Taylor Landlord.
Great location - easy walk from station and located in the heart of the city, adjoining the winter gardens. Staff were friendly and helpful. I attended a conference there and I was impressed by the evening dinner - great food and service.
Stayed in June 2024
Reviewed: June 7, 2024
Bridget
United KingdomN/a
Breakfast selve service but plenty of choice
Stayed in May 2024
Reviewed: June 3, 2024
Brian
United KingdomThe curtains didn't match. How strange. Breakfast in bed was a bit basic.
The location
Stayed in April 2024
Reviewed: June 3, 2024
Philip
United KingdomLeisure facilities were an additional cost even to use the pool and there was a water pipe above the ceiling which was so noisy throughout the stay. Breakfast was greasy and poor quality
Stayed in June 2024
Reviewed: June 3, 2024
Claire
United KingdomThe room was near the lifts and I was woken about 6am when the lifts began to be used again in the morning.
Central location.
Stayed in June 2024
Reviewed: June 2, 2024
Sadie
United KingdomSmoke smell in one of our rooms from previous occupants
Location
Stayed in June 2024
Reviewed: June 2, 2024
Melanie
United KingdomNothing
Great location, comfy and spacious rooms
Stayed in June 2024
Reviewed: June 1, 2024
Anna
United KingdomThe carpet in our room was a bit stained and old
Breakfast team were excellent, friendly, happy, efficient and superb service
Stayed in June 2024
Reviewed: June 1, 2024
Emma
United KingdomNothing . Only the tv channels available weren’t great ! Very slow to change channel etc
The location and modern and clean
Stayed in May 2024
Reviewed: June 1, 2024
Katerina
United KingdomOur rooms were spotless and very comfortable. Reception staff were very friendly and helpful.
Stayed in May 2024
Reviewed: June 1, 2024
Claire
United KingdomHaving to pay £10 per person for the use of the pool which I had no idea required a complimentary ticket for (when booking) Also the lockers - what is the point of having two locations of lockers when you couldn’t use either - no keys provided for the ladies set or the combination ones were all unusable- ended up leaving stuff by the pool
Central location was super Breakfast was brilliant but could extend the opening hours to 10am as 9.30am is a bit early Great view from our window
Stayed in May 2024
Reviewed: May 31, 2024
Valeriia
United KingdomThe swimming pool wasn’t included in the price and it wasn’t clear during booking.
Good location, close to train station. Clean rooms.
Stayed in May 2024
Reviewed: May 30, 2024
Grace
United KingdomOur room wasn’t very clean and the room Was cold. Internet signal was also poor
The views
Stayed in May 2024
Reviewed: May 30, 2024
Martin
United KingdomI used the Brittinia car park and didn't get my 50% reduction as promised ?
Perfect for City center and transport
Stayed in May 2024
Reviewed: May 30, 2024
Adrian
United KingdomGreat central location
Stayed in May 2024
Reviewed: May 28, 2024
Nathan
United KingdomNot all my family members had smart TVs in their rooms. They should upgrade all.
That they upgraded the Tv"s to smart ones.
Stayed in May 2024
Reviewed: May 27, 2024
Zoe
United KingdomNothing major but a small fault on the room door making it a bit difficult to close when entering and exiting the room- but didn't affect us massively!
Super comfy and spacious rooms, excellent view over peace gardens. Very clean and well looked after hotel! Staff were really friendly and helped us throughout our stay with any questions we had, validating parking and looking after bags after our stay as we explored Sheffield.
Stayed in May 2024
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