The hotel rooms are outdated and in need of refurb!

Location is good

Stayed in February 2024

The spa could be more accessible for those with disabilities. The spa showers seem to have a problem with mould, though this is likely to do with being underground. The extra charge for guests to use the spa is wrong. The TV was small, positioned wrong for the bed and didn't have full Freeview channels.

The room and bathroom were clean, comfortable and spacious. The spa facilities were ok. The pool, sauna, steam room and ice room were clean. The hotel receptionists were very helpful and there was abundant tea, coffee and hot chocolate. The view is great.

Stayed in April 2024

The rooms are a little plain, but very spacious. It would have been great to have a full length mirror in the room. Regarding parking, just make sure your ticket has been validated prior to leaving. I did ask for this, but when I got to the car park there was no 50% discount as advertised and so I paid in full. Otherwise a lovely stay!

The hotel itself is beautiful and immaculate. The location is perfect and it feels really luxury. Staff were welcoming and polite throughout.

Stayed in April 2024

Bed was uncomfortable. Think the mattress needs replacing. Toilet tissue on the bathroom floor and in the toilet on arrival. Room was clean but just not a great look on arrival.

Great staff, very central. Big room!

Stayed in April 2024

King size bed had a king size quilt cover but only a standard size quilt, so the quilt was to small for the bed.

N/A

Stayed in April 2024

A little tired….

Location

Stayed in February 2024

Prices went up drastically because of snooker at the crucible.

Perfect central location

Stayed in April 2024

No windows to open so was stuffy in the room. The air con was broken and the tv sound wasn't very loud. I complained about the 2 problems reception said they would send someone round but they didn't. When got back to our room nothing had been rectified. So very disappointed, I mentioned it again on check out said sorry for the inconvenience.

The room was a good size also the bathroom

Stayed in April 2024

I have no comments.

I loved the location of the hotel as it was within a short walk from and to the station, it was surrounded by beautiful buildings and a glass-enclosed garden with lovely plants. The facilities were also excellent and all the staff that I encountered were highly professional and friendly.

Stayed in April 2024

Cost.

Nice location & nice hotel.

Stayed in March 2024

Nothing comes to mind

Our room was spotless, and was available when we checked in at midday.

Stayed in April 2024

Nowhere to charge my car, caused a problem for me

Stayed in April 2024

Television didn't work throughout stay and not action taken to repair it. Only one lift operational. There was a lot of demand for the single lift

Spacious, relaxed atmosphere.

Stayed in April 2024

We didnt like being given a disabled room when we didnt need it. The room a little disappointing .

A good central location . We ate in the restaunt for evening meals these were very nice.

Stayed in April 2024

There were two staff on check in when I walked in and then one left and there was a big queue so took a while. I arrived around 5ish so you'd guess that it was going to be busy checking in as they'd had a conference there too so wasn't well mananged. Only one lift was working too.

Location was great Car park directions were good and a good discount was offered

Stayed in April 2024

I broke a glass in the bathroom by accident on the evening we stayed. Tried calling the reception several times but got no response at all and had to leave it with a note for the cleaner in the morning. Id cut my hand trying to clear it up and couldn't find it access a dustpan or brush. My husband said h d seen a man in reception trying to get room service in his dressing gown so I assume phones were given. Having to ask for a pass to the pool was a little time.consuming too due to cues at the desk.

The pool was good but I was disappointed to find they have started charging additionally for this.

Stayed in March 2024

Nothing really to dislike

Central and lovely reception and bar/ lounge area

Stayed in April 2024

The bed was too firm for me but that is personal choice. Hot food at breakfast choice of eggs a bit limited Buffet style hot food is never as good as freshly made but very good choice of rest of food

Lovely table overlooking Winter Gardens for breakfast Excellent facilities in the room and view over Peace gardens. Efficient check in and out

Stayed in April 2024

We used the wet facilities in the spa and the steam rooms needed a good clean. Steam room smelt of mould and you could visibly see a build up of dirt in the experience rooms where they haven’t been cleaned

Fantastic location, the hotel was beautiful and had such a lovely vibe. Staff were extremely helpful and friendly. Room with a view was fantastic, such a beautiful hotel

Stayed in April 2024

I don’t like you now have to pay £10 to use the facilities

location and facilities

Stayed in April 2024

Maintenance could be better, there was unpainted filler on the walls & a cracked tile in the bathroom. The bathroom was a little dated (but it had everything we needed and was very clean)

Very clean. Very spacious. Staff were welcoming. All the usual things were provided. The foyer of the hotel is lovely. Location perfect for theatres and City Hall.

Stayed in April 2024

Stayed there many time, and swimming pool, etc was included in the price. Now they charge £10 per per person, so not such good value anymore.

Hotel nice and clean. Well positioned for city centre. Breakfast is good.

Stayed in March 2024

Small bar

Lovely central location. Great for theatres

Stayed in March 2024

Facilities were very poor and had to pay extra when stated on booking facilities included only reason booked this hotel.

Location

Stayed in April 2024