Stanley Matthews Way, Trentham Lakes, Stoke on Trent, ST4 4EG, United Kingdom
#5 of 14 hotels in Stoke on Trent
Guests' ChoiceBased on 4572 hotel reviews
8.0Cleanliness
8.5
Comfort
8.4
Location
8.5
Facilities
8.1
Staff
9.0
Value for money
8.2
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 3, 2024
Gavin
United KingdomNothing was no complaints
breakfast was excellent and wide range of items on offer, bedroom was spacious and clean with a good location for motorway locations.
Stayed in June 2024
Reviewed: June 3, 2024
Victoria
United KingdomThe reception staff were amazing when checking us in. The location was great, harvester a minutes walk away, 30 mins from Alton towers. Breakfast was fresh and piping hot. Hotel was accommodating for a ground floor room for my disabled partner.
Stayed in June 2024
Reviewed: June 3, 2024
Hannah
United KingdomBar menu was very limited but we ate there both evenings
Breakfast was great...a good selection and plenty of everything.
Stayed in May 2024
Reviewed: June 2, 2024
Michael
United KingdomWe couldn't get into our rooms until 15.30 because our room wasn't ready, staff shortages apparently, but the manager did move us to other rooms which were , so all credit to him. Having to pay £5 for a 24-hour stay in their car park didn't go down well, but I believe that's the norm nowadays.
Our overnight stay was good, and a ideal stopover having been to Manchester for Eagles concert .
Stayed in June 2024
Reviewed: June 1, 2024
Jenny
United KingdomConsidering we had a family of 4 the room was very small.
Easy and quick to get to for Alton towers.
Stayed in May 2024
Reviewed: June 1, 2024
Bill
United Kingdomextra charge for parking with no guaranteed space.
room, bed, breakfast, quiet despite proximity to busy road.
Stayed in May 2024
Reviewed: June 1, 2024
Daniel
United KingdomLumpy pillows, additional charge for parking
Inclusive breakfast, location for Alton Towers
Stayed in May 2024
Reviewed: May 30, 2024
Tara
United KingdomBeing directly across from the staff only entrance as we kept hearing the door closing. Also being in the ground floor, people were talking and smoking close by. The air freshener was also very over powering when first entering the rooms.
Welcoming and friendly staff, clean rooms, power shower! Great breakfast with sufficient choice. Lots of parking space. Microwave which was a great help with a fussy eater!
Stayed in May 2024
Reviewed: May 29, 2024
Kamille
United KingdomThe toilet gave problems to flush There is mold in the shower The water in the shower took a long time to drain out
The ambience The location Breakfast was great
Stayed in May 2024
Reviewed: May 28, 2024
Adedayo
United KingdomThe property as a whole is clean but the room I stayed, the carpet was not clean. It seems they don’t hover the carpet. Location is a bit weird, not far from Stoke-on-Trent train station but far from everything else. Not walking distance as it’s around motorway
The staff are nice and helpful, property as whole is clean. Breakfast was very good.
Stayed in May 2024
Reviewed: May 28, 2024
Geraint
United KingdomToilet roll was like sandpaper
Breakfast was great - good choice of got and cold food
Stayed in May 2024
Reviewed: May 27, 2024
Jonathan
United KingdomPrices for drinks at the bar and no afternoon food. The bar closed at 11 even though there was a sign stating residence can be served until 1am. Paying for parking
Room clean and comfy. Breakfast superb and plentiful! Staff friendly.
Stayed in May 2024
Reviewed: May 27, 2024
Anna
United KingdomShower was not very powerful and would have preferred shower tray to a wet room.
Good location, comfortable room and good breakfast.
Stayed in May 2024
Reviewed: May 24, 2024
Andrea
United KingdomRooms quite small for a family of four, not enough plugs in the room for 4 people
Decent breakfast, good location
Stayed in May 2024
Reviewed: May 24, 2024
Sheena
United KingdomNoise of the air conditioning in the room + couldn’t get it to warm up didn’t know if it was broken, so room cool.
Breakfast was very nice Reception staff friendly
Stayed in May 2024
Reviewed: May 23, 2024
Charlotte
United KingdomUncomfortable bed slow shower.
The dove shower wash.
Stayed in May 2024
Reviewed: May 23, 2024
Wendy
United KingdomNothing
Good location and good value loved the breakfast being included in the price
Stayed in May 2024
Reviewed: May 21, 2024
Kat
United KingdomBed seemed quite uncomfortable and woke up several times due to this, parking wasn’t included in the price - but I did appreciate the discount for residents and understand so close to town and football stadium, a price would need to be charged
Good location, very friendly and helpful team members, breakfast was great!
Stayed in May 2024
Reviewed: May 21, 2024
Clare
United KingdomDuvet was way too thick. I was roasting hot in the night, then freezing cold as I'd thrown the duvet off. Basically spent the whole night being either boiling hot or freezing cold. Please change the duvet to a summer one now it's almost June!!
Great to have breakfast included Helpful friendly staff Handy having the Harvester next door for an evening meal
Stayed in May 2024
Reviewed: May 20, 2024
Robert
United KingdomPerfect for my family. Comfy beds, room for the travel cot and a great breakfast the next morning. All needed after a day at Alton towers.
Stayed in May 2024
Reviewed: May 20, 2024
Julie
United KingdomN/a
Very good breakfast for the price of the stay.
Stayed in May 2024
Reviewed: May 17, 2024
Gabriella
United Kingdom£100 for a night for one person and you still need to pay extra for the carpark. All this in Stoke-on-Trent.
It is a nice, basic hotel, too expensive for what it is.
Stayed in May 2024
Reviewed: May 16, 2024
Stacey
United KingdomThe staff were fantastic from the minute we arrived and couldn’t have been more helpful. The room was perfect for our family. Very clean! And the location was perfect for our visit to Alton Towers. I would love to give a special mention to the lady who checked us in and the ladies at breakfast the next morning were lovely. Unfortunately I didn’t get any of their names!
Stayed in May 2024
Reviewed: May 15, 2024
Chelsea
United KingdomOnly 4 plug sockets and none next to the bed. Would have been nice to charge all devices and do so without having to leave them on the floor.
Very comfortable, decent size for a couple of nights. Decent sized bathroom and all amenities needed. Location was perfect for easy access to the A Road, but no issue with traffic noise at night.
Stayed in May 2024
Naves, France
Saint Petersburg, Russia
Santander, Spain
Capitola, USA
Rome, Italy
Ho Chi Minh City, Vietnam
Galbally, Ireland
Chiang Mai, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content