Hard to find initially, very very large deposit. Apartment wasn't particularly clean.

Good location for central

Stayed in March 2024

no wifi

location

Stayed in February 2023

The oven was out of use and wasn’t working.

Helpful staff/management. Food/snacks in cupboards & freezer

Stayed in December 2022

Telly was not set up to watch anything, we called up and they said they would get someone to come and sort it out and they never did. Also the bed was a small double... we could just about both fit

Clean

Stayed in October 2022

wish I’d read reviews first, wasn’t made fully aware of the 25+ age restrictions for all adults, assumed it was the lead guest, was told hours before we were due to stay that I hadn’t complied and was no longer entitled to stay or have my £800 back, luckily Booking.com stepped in. We were kept awake with an alarm going off due to homeless people gathering inside the court yard, I didn’t feel that safe being on the ground floor unfortunately. A deposit of £500 for damages was taken, and so felt on edge using anything in the property

decent size for a family

Stayed in October 2022

On booking I was asked for photo identification that was then not accepted because of file type. having then sent another photo they didn’t respond before I said I was going to check in to the property (3pm) so stood outside I was ring the service desk which was next to useless and made me wait 30+ mins outside the property. then being asked for a £250 security deposit that will be paid back in 15 days is insanity. that was stage 2 that took another 15 mins. stage 3 was to get the code to the lock box which I then opened to find no key. ringing the desk again I was told they’d get hold of the cleaners. 10 mins later I finally get the key. I told them I’d be checking in at 3pm and the checkout is 10. it shouldn’t take 5hrs to clean the size of flat and why ask for checkin time if it isn’t going to ready by that time. fuming to say the least. now I’m £400 out of pocket for the next 15 days

the size, cleanliness and comfort. it’s a nice property hindered by awful customer service and greed

Stayed in September 2022

The place is nice, the owners terrible, i accidently booked it and they wouldnt cancel the booking an hour later, they didnt respond to emails or calls from booking.com. The check in process was terrible. There were other people stood in the rain trying to get througg the impossible process. There is no direct number to the property management team only emergency number this should not be allowed.

The property was nice.

Stayed in September 2022

Contacting the property was difficult. The team was very rude. Actually we arrived early around 12.30 PM and check in was 3.00 PM. The chk in was an horrible experience as they would even share the exact location before 3.00 PM Also code for checking was incorrect for collection of the keys as well as incorrect for deposition of the keys Everything else was good.

Stayed in June 2022

The management company didn’t really look after the flat all all, you will find there 2 pieces of cutlery and 2 plates … very little cooking equipment or any equipment to clean the flat. I asked for a second bath towel as I have only received one and Sarah was extremely annoyed when I asked and told me that they left 3 hand towels to cover for the 1 missing bath towel which is very disappointing as we were 2 people and had to share 1 bath towel for 1 week as they fail to deliver. They will only send check in instructions 3 pm on the check in day - so you have to literally wait for 3.00 to receive these which are really unclear (also the wifi details provided were wrong) Lots of hair found in the bathroom floor and dirty oven (I asked if they can come to clean or deliver a broom) they said they cannot deliver a broom but will send the cleaner which never arrived in 1 week I was stay there. I also asked if we could get some extra cutlery as we are 2 and don’t wanna keep washing the same plates / cutlery after a every mean - the answer was NO.

The apartment is very modern and well finished well done to the development company. They allowed me to check out 10.30 am. AEG / oven

Stayed in May 2024

Everything, well they rented us a bedroom bathroom unit and had actually closed of bedroom/bathroom and sublet it and tryed to make out we didn't want all three rooms when we asked for part refund they refused, they left exactly 2rolls of toilet papper for 4 days for 5 people .4 pillows for hole unit i had to buy some ,and so much more i could write a book .

Nothing

Stayed in April 2024

Unhelpful staff. Unprofessional. Not very clear as to check in policies. Rude and unhelpful staff

Very unprofessional staff. Not helpful and clearly not trained to use their own systems. Sent my of several times until it went past check in time. Customer services agents sounded foreign and could not speak clearly.

Stayed in April 2024

For the Check In Information 1 Hour too late

Stayed in March 2024

**Scam Money Grab*ZERO TRANCEPARENCY** Also Upon booking they would need £250 prepay deposit after paying for their non refundable booking. And they don't tell you(misleading ). Very bad service. The booking was non refundable. And wanted to cancel reservation within an hour of making a booking and denied any help.

Good location, everything else Highly NOT RECOMMENDED. FULL MONEY GRAB

Stayed in March 2024

They take your money and leave you with nothing!!!.

They cancelled the stay last minute and did not refund the money, very bad experience, please do yourself a favour and never trust stayinn company, Also very poor customer service.

Stayed in February 2024

Please do not book this apartment. They’re a bunch of scammers. I know it looks pretty and all but please read all the reviews. Do not recommend this place at all

Stayed in February 2024

Modern and useful apartment.

Stayed in February 2024

Everything

Nothing

Stayed in January 2024

Everything

I’m still waiting for my refund and stayinn has been ignoring me

Stayed in January 2024

Clean and privet with easy access

Stayed in December 2023

everything you people are horrible

nothing

Stayed in January 2024

Just generally terrible

Stayed in December 2023

This review has been hidden because it doesn't meet our guidelines.

Dirty sheets dirty dishes dirty bathroom

Terrible location, drug abusers outside window all night

Stayed in December 2023

This is the worst host and worst people. Never book them. They did not meet me, stole my money and never refunded nothing. They are scammers!!

Stayed in December 2023