21 Keel Wharf, Liverpool, L3 4FN, United Kingdom
#12 of 645 Holiday rentals in Liverpool
Guests' ChoiceBased on 3047 hotel reviews
9.1Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.3
Staff
9.5
Value for money
8.9
Free WiFi
8.8
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End of dialog contentReviewed: 8 November 2024
Kirsty
United KingdomLovely huge room with so many facilities! Breakfast was beautiful and the staff were really friendly and helpful during our stay!
Stayed in October 2024
Reviewed: 8 November 2024
Claire
United KingdomNo negatives at all.
The location was ideal as located on Albert Docks. Plenty of parking nearby. Staff were friendly and helpful. Rooms clean, good kitchen facilities.Lovely breakfast too.
Stayed in November 2024
Reviewed: 7 November 2024
Neil
United KingdomNothing
Location. Service and the room
Stayed in November 2024
Reviewed: 6 November 2024
Peter
United KingdomThe email confirming my booking stated that there was no parking at the hotel, and gave no info about nearest car parks. Before leaving home I tried to ring the hotel about parking but the contact number given on the hotel's website and on the welcome email, 018334105145, would not connect. There is no email address given for the hotel. On arrival, by cruising around I found a very large multi-storey car park, open to the public, only 8 mins walk from the hotel. I left my car there and walked to the hotel to check in. The receptionist said that the hotel does, in fact, have a basement car park: £20 for 24 hrs. The receptionist gave me a voucher to reduce my parking fee at the public multi-storey car park to £12.
Free wifi. Breakfast included Very spacious room
Stayed in November 2024
Reviewed: 6 November 2024
Emma
United KingdomNothing.
Hotel was lovely, staff friendly, great room, comfy beds, lovely breakfast.
Stayed in November 2024
Reviewed: 5 November 2024
Samuel
United KingdomCan honestly say, absolutely nothing. Had a great stay
Very clean and made to feel welcome. Breakfast was also a great touch.
Stayed in October 2024
Reviewed: 5 November 2024
Alan
BelgiumI stay here about 4-5 times a year. High standards are thankfully maintained.
Stayed in October 2024
Reviewed: 5 November 2024
Zoe
United KingdomAt peak times, there is a wait for a table to be cleared at breakfast, but that is no biggy.
The facilities were fantastic. The suite was very spacious so our little boy had room to wriggle and crawl and his cot could be erected without compromising space. Everything was spotlessly clean and all the staff were welcoming and obliging.
Stayed in October 2024
Reviewed: 4 November 2024
Janette
United KingdomExcellent room and breakfast
Stayed in November 2024
Reviewed: 4 November 2024
Aaron
United KingdomN/A
Very good location, very nice rooms friendly staff:)
Stayed in November 2024
Reviewed: 3 November 2024
Henningham
United KingdomThe room had an adjoining door, and we could hear a lot of activity from the adjoining room
Location to M&S arena
Stayed in November 2024
Reviewed: 3 November 2024
Jeff
United KingdomSome of the language used by a group of middle age men in the communal area
Just about everything
Stayed in November 2024
Reviewed: 3 November 2024
Nicol
United KingdomNo view from the room and at the coat would have expected this
The location was excellent and the room was clean and large
Stayed in November 2024
Reviewed: 3 November 2024
Andy
United KingdomMaybe a bit more choice at breakfast. What was available was good.
Location fab. Really good size room.
Stayed in November 2024
Reviewed: 3 November 2024
Steve
United KingdomCould have done with a second armchair.
Good location near Albert Docks and start of bus tours. Very little street noise (if window closed). Room pretty well equipped.
Stayed in November 2024
Reviewed: 3 November 2024
Colin
United KingdomDifficult to be picky but some minor irritations as you ask. Some guests didn’t seem to respect others, allowing suite doors to bang shut day & night, earth shattering. The sink plugs all need new rubber seals to retain water and shower tray slow to empty. This resulted in a waste of hot water when hand washing cups or wet shaving. Staff were very flexible especially at breakfast service. It was October half term so very busy, kitchen and food filling/clearing staff was inadequate but housekeeping and reception staff all stepped in. Long waits for cleared tables and hot & cold food top ups.
Excellent location for exploring the city, quiet area although there was not activity at the adjacent M&S arena during our stay. The facilities were superb and staff so lovely. Breakfast offerings very wide ranging and plentiful. Our suite was very comfortable and squeaky clean.
Stayed in November 2024
Reviewed: 3 November 2024
Alan
United KingdomWe have been here several times great location very clean immaculate hotel staff extremely helpful and very friendly
Stayed in November 2024
Reviewed: 3 November 2024
Karin
AustriaX
Location, view, stuff, ... everything was perfect. PLUS the very nice Halloween Party on October 30th 2024 - thank you very much for this included extra! We loved it!!!
Stayed in November 2024
Reviewed: 2 November 2024
Elin
United KingdomFantastic location. Very helpful and friendly staff.
Stayed in November 2024
Reviewed: 2 November 2024
Gurpreet
United KingdomEverything was perfect!
Very pleasant staff and very clean
Stayed in October 2024
Reviewed: 2 November 2024
Emma
United KingdomReception area bit basic
Lovely staff, clean rooms and comfortable beds
Stayed in October 2024
Reviewed: 2 November 2024
Sarah
United KingdomThe pillows were rock hard and rather uncomfortable. The lamps in the living area were connected to the main light switch which ment you couldn't just have the small lamp on without the ceiling light being on. Hot food at breakfast wasn't very hot.
Spotlessly clean and well maintained, lovely sized rooms. Lovely toiletries and plenty of towels. We didn't use the kitchen but it was well equipped for all your needs. Welcoming friendly staff that were knowledgeable and helpful. Good selection at breakfast. Good location and plenty of parking near by multi storey just a 5min walk away £18 for 24hours. Would definitely stay here again.
Stayed in November 2024
Reviewed: 2 November 2024
Avis
IrelandReally convenient to city centre, great value for money
Stayed in November 2024
Reviewed: 1 November 2024
Maxine
United KingdomBreakfast was a little hectic.
Clean modern and good location
Stayed in November 2024
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