Nice lobby and bar areas good decor in hallways and room

Stayed in May 2024

The customer service could have been better. My friend wasn't told about booking breakfast at time of check in being cheaper than on the day so spent double the first morning they stayed. The breakfast room staff seemed miserable and at times very vacant. The bar staff serving food lacked customer service. We had to get our own cutlery and clear our own tables. It's just felt flat and impersonal.

It was a really nice hotel. We had a fridge in the room and sliding doors to the outside garden areas which were beautiful. Benches to sit on all around the hotel and the pool was clean and inviting.

Stayed in May 2024

Nothing all ok

Breakfast good value room comfy

Stayed in May 2024

Room was dated, overpriced for what you got. Breakfast not so great, coffee in particular was luke warm and bland tasting from an urn

Staff were very helpful

Stayed in April 2024

breakfast was average

clean, spacious, pleasant hotel

Stayed in April 2024

Room service food would have been good if it had been warm! I had deluxe room but heating didn’t work was on the cold side.

Ideal location for my purpose. Staff were very nice & helpful

Stayed in April 2024

Pool changing rooms could do with a refresh.

Clean and modern large room (superior). Extra bed provided free of charge. Staff are really friendly. Lobby is lovely, bar food was really good. Kids meal was excellent value for money. Second stay here, would definitely return. Room was also excellent value. Pool was basic, everything you need. Towels provided for £1. £1 coin needed for locker.

Stayed in April 2024

The family rooms are spacious but strangely lacking in design and don't feel as homely compared to other rooms.

Staff were really helpful, considerate and all engaged with our 8 month old (which doesn't always happen in hospitality). We could also use the drop off spot when loading/unloading which really made our lives so much easier! We enjoyed breakfast too. We will definitely return.

Stayed in April 2024

Everything was a little tired and dark. Indeed of a refresh and modernization. Especially the leisure club changing area.

Easy to find, plenty of parking, nice reception and bar area

Stayed in April 2024

The leisure centre closed early on Sunday. The breakfast was available till 9.30am but they didn't put out fresh pastries at 9am even though only butter croissant left.

The rooms were spacious, they accomodated our needs and got 2 rooms next to each other with the doors open between the rooms. Both included an extra bed so we could decide who sleeps in which room. The swimming pool and jacuzzi was nice, warm and clean The steam room was out of order, but the sauna was nice. Thw breakfast was delicious.

Stayed in April 2024

Pillows in the room

Buffet style

Stayed in April 2024

The stay was great. We left something at the hotel and took me over 6 attempts for someone to locate it. Each time nobody got back to me.

The room was clean and spacious.

Stayed in April 2024

Nice friendly and clean comfy beds very nice food is abit expensive and is hit and miss

Stayed in April 2024

Kids beds not comfy

Friendly staff Spacious room Complementary use of leisure facilities

Stayed in April 2024

Room not ready for 3pm had to wait an extra half hour but staff apologetic about this

Nice reception area, catesby bar very nice, all staff friendly

Stayed in April 2024

A perfect base for visiting Warwickshire and surrounding areas. The hotel was easy to find in lovely countryside, modern and clean with great facilities. To be honest it was quite plush and that made our weekend away even nicer for a bargain break. Our room was comfortable and had all we needed. We will definitely visit again.

Stayed in April 2024

Breakfast was lovely but run out of pastries early on & did not replenish stating there were no more, this shouldn't happen in a fairly big hotel.

Bed was very comfy & room very clean

Stayed in April 2024

nothing all was fine

all good

Stayed in January 2024

- Room was not ready for 3pm checkin time. - Children not allowed to use jacuzzi as usually didn't find this restriction at many other places stayed at previously.

- Access to swimming pool. - Beds were comfortable - Staff were friendly and helpful. Her name was silvia. Room was not ready for checkin time but she ensured one room gets ready quickly and even offered late checkout till 12pm rather than 10:30. - Breakfast was good with option of vegeterian sausage which was nice.

Stayed in March 2024

Plenty of seats in dining room. Good value Good choice of food.

Stayed in March 2024

Being locked out the room before check-out time

Stayed in March 2024

Check out was at 10 went down for breakfast when we came back the door was locked we couldn't get back into room and it was only 9.50 so had to go back to reception to get another key card

Staff were helpful and hotel was clean

Stayed in March 2024

Good food nice atmosphere friendly staff

Stayed in March 2024

Bedroom heating hit and miss

Very attractive, free soda water and decent food

Stayed in March 2024