Pillows needed an upgrade. Could do with more plug sockets in room.

Location was excellent. Plenty of parking. Room was clean and tidy. Staff were friendly and helpful.

Stayed in May 2024

Clean and comfortable, ideal location.

Stayed in April 2024

The other guests were noisy throughout the night. Not enough staff. Seemed like there was only one person working there and she had her hands full.

The best location for Aintree Racecourse.

Stayed in May 2024

Only had 2 sugar packets in the room when I checked in.

Easy to park. Very nice room, comfy bed and an amazing shower.

Stayed in May 2024

Very dated, we stayed here 8 years ago when it was a Premier Inn and it’s still the Premier Inn dated look and furnishings.

Location

Stayed in April 2024

I thought the reception staff could have spoken a little more and shown an interest in customers, plus giving you any relevant info like the breakfast price and details for the pub opposite etc

Good value for money

Stayed in April 2024

Bit of noise outside with workers taking down all the stands after the horse race the weekend before.

Great parking facilities and quiet. Also close to Aintree train station.

Stayed in April 2024

We stayed for the grand national, absolutely amazing location we had a 1 minute walk. Staff were very friendly and very accommodating.

Stayed in April 2024

The bathrooms are dated and need attention, the access road was closed so I could not even get to the property until they were opened later, told by staff that they did that every year and that other guests had booked in early that day and parked up their information said we could book in from 15.00 and after a 5-hour trip from Devon all we required was to book in and get settled had they informed us that roads would be closed we would have organized our arrival to not have to park up on an industrial estate for two hours waiting for road to reopen.

Breakfast not provided (or any other food)

Stayed in April 2024

A bit noisy at night. Heating did not really work on the room.

Right on the Trans Pennine Trail. Staff extremely kind and helpful. Restaurants near by.

Stayed in March 2024

That I was having to go to Liverpool for my hospital trip and not Dubai:)

Everything for the purpose of my trip to hospital

Stayed in April 2024

Although it has eateries and convenient stores in the vicinity, the location was a bit far from my work

The room was quite spacious and the staff were warm.

Stayed in March 2024

Nice clean rooms

Stayed in April 2024

Pillows were thin with no support, woke up with sore neck,

Free car parking, early check in, spacious room. And Toms Carvery next door was excellent for a roast, (need to book in as early as possible)

Stayed in April 2024

N/A

No food at this hotel though there's plenty very nearby. However, I have stayed there many times and it's great - clean, quiet, warm and lovely staff. Ideally located for my work at the racecourse.

Stayed in March 2024

Bathroom acceptable, but could do with an upgrade.

Stayed one night. Very convenient and comfortable. Very friendly and helpful staff.

Stayed in April 2024

Great price, nice rooms easy and safe level parking Helpful and friendly staff. Next to a pub!

Stayed in March 2024

A little bit worn and grubby though effort had been put in to paint etc. the dust accumulated behind the bathroom door on the floor and the stain marks around the bath/shower were a little off putting but other to that the bed was comfortable and there is nice space in the room itself

Location is good for easy access to other areas in the northwest. The hotel rules about noise seem to work quite well too which meant a quiet night for sleeping

Stayed in March 2024

The location is excellent for our needs

Stayed in March 2024

The property didn’t offer a lot in terms of soundproofing for the rooms. I could hear neighbouring rooms snoring etc. The facilities were there but rather dated.

Position was good for eating and shopping which is great when travelling solo.

Stayed in February 2024

One thing that the hotel didn't have control over was a guests alarm that woke us at six. They must have already left for breakfast as it went on for almost an hour. The other was when we came back from breakfast at Toby Carvery I wasn't happy to see workers who were erecting marquees for Aintree working around my car to the point I had to wait for them to move lengths of aluminium extrusion etc. before I could move my car. The hotel must have given permission for them to use the car park and could have cordon off an area.

Ease of checking in.

Stayed in March 2024

Large refuse bins directly beside parking space. However it may have been refuse collection day..

Very good value for money, staff were very helpful. Windows kept any outside noise out, they were excellent. Bathroom could do with a little updating having said that it had a large bath and piping hot water which was great. Coffee facilities in the room.

Stayed in March 2024

No mirror in the bathroom. Not enough sockets.

Liked the whole stay. Staff brilliant and friendly, nothing too much trouble

Stayed in February 2024

Nothing

We booked this hotel as we had an early appt in Walton . The location is just 10 mins drive from Walton Hospital. Next to the hotel is a Toby, it does a lovely carvery The room is basic and tired looking but for price you can't complain . Parking on site

Stayed in March 2024