Staff on arrival were quite rude when checking in. Could not get a drink at the bar at 10.45pm when asked if I could take it to my room they still refused . No room service available. A outside fan was going all night and whenever the rooms above flushed the toilet or run the shower you could hear it next to my bed.

Very clean and the garden and grounds are lovely.

Stayed in April 2024

My room was in the attic so a little Restrictive

Full of History and very well appointed

Stayed in April 2024

Cold room

Quiet.

Stayed in April 2024

I was really disappointed by the seemingly unhappy nature of the staff we encountered, other than the lovely lady on reception in the morning. There was also no one around for breakfast. I had to find someone to advise us what table to sit at and find someone again for coffee. These are small and minor problems but not what I expected.

Our room was beautiful. The hotel is really lovely and it was our second stay here.

Stayed in April 2024

Felt a lot further than we thought for the Apollo

Beautiful building

Stayed in April 2024

One of the buildings of the hotel doesn't have a lift.

Stayed in March 2024

We had an attic bedroom and we were both extremely cold all night. The bathroom had underfloor heating so was cosy but the bedroom didn't get warm enough.

Beautiful hotel, spotlessly clean. Lovely old building, the room was above average in size with a lovely bathroom and large shower.

Stayed in April 2024

Moquet

Amazing location in one of the best neighborhood in London. Old style rooms with all the basic facilities. Very spacious shower!

Stayed in April 2024

Good location

Stayed in April 2024

The only thing was the pillow s too soft was not happy about paying extra for breakfast

The location the hotel was nice very clean staff lovely

Stayed in April 2024

Not a lot

Just a gem of a place small scale and like a country hotel and surprisingly not impacted by traffic noise.

Stayed in April 2024

very poor welcome from male reception staff on arrival. Disinteretsed & non-attentive.

comfortbale room. Good locatiof for Eventim Apollo. Superb lady restaurant anager.

Stayed in April 2024

Lots of character and a feel of a quality boutique hotel. Only a 5 minute stroll to the Hammersmith underground

Stayed in April 2024

The room was a bit tatty. Breakfast was adequate but nothing special.

Great location, lovely staff. They have a large garden which is lovely and off street short term parking to drop off suitcases etc

Stayed in April 2024

Entrance to the hotel is very tight so taxi pick up has to be on the road side which is always very busy. Bathrobe is only on request even for an executive double room and it was a rather old bathrobe without the string to tie around the waist. Staff do not show much interest. It has a potential to be a really nice boutique hotel in a prime central London location but many details can be improved.

Nice view facing the park. Central location in Hammersmith close to tube station. Private entrance to the executive double room was good. Bathroom looks good.

Stayed in March 2024

Some double rooms are smaller than others so really depend on luck. So this time we had one room smaller than another, not ideal. I wanted another chair (room only has one for a double room) and the staff seem to find it extremely difficult to find me another chair.

Central location, close to restaurants and pubs, close to Hammersmith Station. Clean room.

Stayed in March 2024

I had booked two rooms through Booking and on arrival, only one room reservation was found. We had to wait a couple of hours for the hotel staff to sort out the confusion. Luckily, a second room was found in the hotel.

Room was lovely, and location of the hotel very good. Staff were polite and helpful.

Stayed in April 2024

The room was slightly cold

Very good service and room was lovely. The bonus was the price and it was very close to my office.

Stayed in April 2024

The fact that there was no breakfast available when I was there

Stayed in March 2024

The only issue was that I hadn't been warned on Booking.com that a security deposit would be deducted from my card on check in. No big deal, but I prefer to be told in advance. This was automatically refunded very promptly after my stay.

Beautiful room, very clean and comfortable for an excellent price considering the location. Super convenient, would love to come back some day. Very impressive choice of whisky.

Stayed in March 2024

The standard of food in the restaurant was disappointing - All rather bland - but the staff in the restaurant were lovely !

The hotel was very pretty - the staff in Reception were really wonderful

Stayed in March 2024

Unfortunately we were in a front facing room which was next to the road. The hotel.is listed so the windows are not necessarily the thickest to cut out the noise from the road and traffic lights outside

Very clean, high end quality. Not your usual premier Inn type hotel. Short walk from the town centre and theatre.

Stayed in March 2024

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I liked the interior design and the park nearby, it made for a very unique stay in London. Also all members of the staff were very friendly.

Stayed in March 2024

Unresponsive staff no car space building work

Size of room shower location

Stayed in March 2024