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Reviews of St Moritz Hotel 4 stars

Trebetherick, Polzeath, PL27 6SD, United Kingdom

#2 of 12 hotels in Polzeath

Guests' Choice

Review score

Based on 308 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.9

  • Location

    9.0

  • Facilities

    8.4

  • Staff

    9.4

  • Value for money

    8.2

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 20 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Did not clean our room while we were rhere

    Fantastic hotel staff were brilliant

    Stayed in June 2024

  • Reviewed: 15 June 2024

    8.0
    Nice location
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Swimming pools both closed View of scaffolding from my room Terrible table at dinner

    Great location Very good food

    Stayed in June 2024

  • Reviewed: 15 June 2024

    7.0
    On arrival, the reception was welcoming and polite, The evening meal was disappointing, we had the ribeye and three-way
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The cosy room was ok apart from the uncomfortable bed, and the linen was far too big for the bed. Especially the duvet cover.

    Location was v good, good parking, if the indoor pool had been open it would have been excellent, great outdoor pool and area.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    10
    Unexpected break.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There was nothing not to like, just a little disappointed that the indoor pool was not open as refurbishment had been held up by the bad weather. But they gave you the option of a pass to go to another hotel's indoor pool.

    The staff were so lovely and helpful, nothing was too much trouble, the outside pool was clean and 25deg. In fact everything was lovely and clean. Breakfast was fabulous as was dinner. Little things like the shuttle bus taking you to where you wanted to visit and a phone call away to pick you up.

    Stayed in June 2024

  • Reviewed: 11 June 2024

    9.0
    Beautiful hotel with friendly staff. Well thought out for guests with umbrellas and beach toys available for guests
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Having to leave our building to go to the main restaurant building, especially when it was raining.

    The architecture and history of the building, also the furnishings and rooms were well thought out and of excellent quality. The shuttle bus service was a great addition.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    9.0
    Nice tranquil luxury in busy North Cornwall
    • Leisure trip
    • Family with young children
    • Suite with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Evening meal was very pricey. Indoor pool was being refurbished.

    Lovely property with fantastic gardens and views. Outstanding breakfast. Nice out door pool area.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    10
    Beautiful stay in a lovely hotel and location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Shame indoor pool was being renovated , but did not spoil break , the only thing I would fault is we thought the restaurant was overpriced though the food was good , didn’t think it justified the cost.

    So very welcoming , lovely place to stay , the breakfast is the best I’ve ever had at any hotels I’ve stayed at including the ritz

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    great place for a quick getaway - wil return
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    squeaky toaster in breakfast room constantly making a noise nowhere to sit with a coffee or evening drink outside in the lawned/garden area, only option to sit on the terrace above reception but can't see the wonderful gardens and views from there

    Breakfast was delicious, excellent quality and variety. Nice to have real bread offered and not just supermarket sliced bread Large superking bed in our room was a bonus. Outdoor heated pool - lovely very friendly helpful staff nice tea/coffee tray well stocked in the room room and bathroom very clean, modern new bathroom

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    We wanted a decent overnight for a fair price and that is what we got
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Nothing

    Nice staff; immaculate room; very good value for money. Only ate breakfast in the hotel - perfectly acceptable for the B&B rate.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Pleasant and relaxing stay!
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Not much!

    Clean, friendly staff, and in a great location!

    Stayed in May 2024

  • Reviewed: 25 May 2024

    8.0
    A relaxing couple of days with great walks and beaches
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Unfortunately the spa and indoor pool were closed due to a refit that will be completed in the summer

    Fabulous hotel we have stayed a few times the location is great with costal walks and beaches nearby lovely outdoor pool with sea views.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No spa or pool

    Breakfast food choice was good

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Welcoming relaxing and we will be returning!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Can’t hunk of anything that could have been better.

    We loved the breakfast both for its position and the array of wonderful options. As always we were warmly welcomed and buoyed it being self service. The staff went out of their way to welcome and help us. We loved our walk too!

    Stayed in May 2024

  • Reviewed: 23 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent

    Stayed in May 2024

  • Reviewed: 21 May 2024

    9.0
    Perfect 👌
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Only that the indoor swimming pool was not available. However an alternative venue was offered and the weather was glorious so we made use of the outdoor pool.

    So much good choice for breakfast, fresh fruit, yoghurt, cold meats, cooked food, pastries...wonderful! Beds were very comfortable.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Enjoyable stay, clean and friendly. Would return
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No safe in the room. The menu in the evening was the same every night.

    Very clean, Staff very friendly and helpful

    Stayed in May 2024

  • Reviewed: 15 May 2024

    8.0
    A good choice. Would stay again
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good food and excellent staff

    Stayed in May 2024

  • Reviewed: 14 May 2024

    10
    Absolutely gorgeous!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Everything! Facilities, the deco, the room, breakfast and the staff - oh the staff were the best thing! Not one person wasn’t helpful or kind. They left a sweet surprise (3 squares of brownie) in the room as it was my wife’s birthday which just added that extra touch. It made her so happy and my god it was delicious! Thank you ❤️

    Stayed in May 2024

  • Reviewed: 14 May 2024

    9.0
    Excellent Stay
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Nothing.

    Lovely reception staff, clean comfortable room and great breakfasts. Easy parking near to the room and excellent location. The evening meals were also excellent and we would definitely return.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was lovely. The staff were incredibly helpful and pleasant. The food was wonderful, the breakfast absolutely delicious.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The sink didn't fully drain away and the shower could have been better. Also, the outdoor pool was freezing & the builders woke us up in the morning with their loud chatting just outside our room

    All the staff were welcoming & efficient and the gym was great. Our room was comfortable and the mini bar well stocked. Breakfast was outstanding.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    7.0
    It's a good stay but better elsewhere
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Creaky bed, bright room at 5am The Sky tv package PIN is in the hotel folder you need this to enter to watch movies. The reception staff in the morning, just ignored you, no morning or hello, even in plain frontal view chatting with each other.

    Check in was fast, we didnt really get most of it but this is the norm for hotels, at least the new receptionist was professional. On entering the room, the receptionist was embarrassed to see very long cobwebs hanging from the ceiling. The room, nice and bright with a mini bar and exactly the same bathroom as we have at home. However, the bed was too small for the room size. The Bed also creaked like a horror movie set, every bodily movement on the bed was creaky. Although the mattress was comfy, the frame was noisy. Too bright, yes, strange enough the room needed better curtains as at 5am we were awake with a bright room. Breakfast was good, however, the staff made it great, very friendly and welcoming. Suggestions Change the creaky bed, but i mean replace it, fit blackout blinds or thicker curtains in the rooms so guests can have a sleep in. Carry out a pre-room check for cleanliness and refresh if necessary. The guests also dont need to know how much money your spending on your new pool, 2million does sound excessive to me though. In summary, minor suggestions, however, quality of sleep is vital for guests and all beds, frames should be thoroughly checked beforehand. The village is about a 20 minute walk, however, since some parts your walking on the road that is just enough for one car, then not recommended to go walking in the evening especially when they cant see you.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    10
    We will be back
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Leaving it when our break was over

    Everything was 1st class

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    The actual place is better than the pictures, which is a nice surprise!

    The breakfast is incredible, not only a full buffet but a cooked-to-order menu as well. Really stellar service, and the hosts should get an A+ for making us feel so cared for and welcome!

    Stayed in May 2024

Showing 1 – 25

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