Cottonmill Lane, , St. Albans, AL1 2HQ, United Kingdom
#8 of 39 hotels in St. Albans
Guests' ChoiceBased on 822 hotel reviews
8.4Cleanliness
9.1
Comfort
9.1
Location
9.0
Facilities
8.9
Staff
8.9
Value for money
7.7
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 31, 2024
Julia
United KingdomI had to wait a very long time after the normal check in time to have access to my room.
The hotel is comfortable and has great facilities. Bar with helpful bar staff, comfortable lounges, nice restaurants,, a lovely spa/pool and lovely areas to sit outside in the gardens. Nice, clean spacious rooms.
Stayed in May 2024
Reviewed: May 28, 2024
Matthew
United KingdomRoom was a little dated and unfortunately we were next to the lift which is very noisy. Our daughters room seemed alot nicer but again couldn't agree with the extra cost she'd paid for it
Fantastic time however this may have been contributed by family wedding rather than the hotel itself, ultimately expected alot to reflect the price but again couldn't really take advantage of the facilities due to the family wedding. Probably would have been an excellent hotel if going purely for relaxation.
Stayed in May 2024
Reviewed: May 20, 2024
Apphia
United KingdomNo toothbrush and toothpaste in bathrooms room service was slow food service was a little slow
Clean great staff welcoming
Stayed in May 2024
Reviewed: May 18, 2024
Samson
NigeriaThere was no fridge in the room.
The hotel was really nice and quiet with beautiful grounds, the staff were nice and polite, breakfast was very good.
Stayed in May 2024
Reviewed: May 14, 2024
Chris
United KingdomGreat spa and breakfast
Stayed in May 2024
Reviewed: May 12, 2024
Richard
United KingdomFew bugs/flies (dead) by the window on arrival but expected in a hotel surrounded by woods. No big deal and cleaned it off the window sill.
Beautiful grounds, excellent staff, lovely restaurants. Bedding was very comfortable and the room was nicely spacious. Cottonmill Spa was also exceptional and would highly recommend the treatments.
Stayed in May 2024
Reviewed: May 6, 2024
Sarah
United KingdomOmboo, the new restaurant was in a muddle! I’ll let the management team know directly rather than feedback here.
Location is perfect and the spa. Room was also very nice and check in and out managed efficiently.
Stayed in May 2024
Reviewed: April 26, 2024
Gavin
United KingdomBreakfast was great
Stayed in April 2024
Reviewed: April 18, 2024
Sharon
United KingdomThe bathroom shower leaked badly The hair dryer did not work
Good and service in restaurant excellent. Staff helpful. Spa area and pool very nice, gardens pretty
Stayed in April 2024
Reviewed: April 14, 2024
Sally
United KingdomTv facilities in room as no ITV1
Comfort Spa Food
Stayed in April 2024
Reviewed: April 13, 2024
Peter
United KingdomNothing negative to say
The layout of the property
Stayed in April 2024
Reviewed: April 6, 2024
Neena
United KingdomAmazing Breakfast choices, Lovely and very accommodating staff.
Stayed in March 2024
Reviewed: April 2, 2024
Anwar
United KingdomWhen I cheak in receptionist (Man) look very tired and unhappy...but when I enter to the restaurant it is completely different..so beautiful restaurant and I don't the the girl name she served me in Japanese restaurant she was very good and helpful.
Like the Asian restaurant and bar... Excellent foods and service
Stayed in March 2024
Reviewed: April 2, 2024
Andy
United KingdomThe room was more shabby than chic
We upgraded spa access to the club at cottonmill which was exceptional and so was the food at omboo (though on the expensive side)
Stayed in March 2024
Reviewed: April 1, 2024
Plamena
United KingdomThey checked us in a very noisy room (close to fridge), but offer a room move and all Fine.
Staff was very friendly and area is very clean.
Stayed in March 2024
Reviewed: March 29, 2024
Neena
United Kingdomi’ve been there 3 times since Early february still renovating.
Lovely property and facilities. Staff was wonderful, Made sure we had a wonderful experience.
Stayed in March 2024
Reviewed: March 16, 2024
Helen
United KingdomThe water in the rooms made scummy tea
Excellent place to stay, staff very friendly and helpful
Stayed in March 2024
Reviewed: March 4, 2024
Sarah
United KingdomThere was a wedding on just below our room the noise level was high, but it did finished at midnight.
The decor was lovely, the bar, leisure facilities and choice of restaurants.
Stayed in March 2024
Reviewed: February 26, 2024
Joseph
United KingdomBathroom facilities
Staff Food Situation
Stayed in February 2024
Reviewed: February 19, 2024
Mark
United KingdomThere was a lot of building works going on at the hotel and the room next to the room I was staying in was been renovated and on Sunday morning there was a lot of noise from the room next to mine which woke me up it was very loud , there was a lot of drilling and banging early Sunday morning, which wasn’t ideal. My room number was 130.
The area an location
Stayed in February 2024
Reviewed: February 16, 2024
Mary
United KingdomLimited space in basic spa, have to pay £120 extra pp to use extra facilites.
Nice spa and omboo restaurant
Stayed in December 2023
Reviewed: February 13, 2024
John
United KingdomHaving booked a room on booking.com. I wrongly assumed that we would be able to use the facilities as soon as we arrived, unfortunately you can only use the facilities from 3pm on the day of arrival until 11am checkout the next day.
Well maintained, comfortable rooms
Stayed in February 2024
Reviewed: February 7, 2024
Neena
United Kingdomthe fact that the cards where not activated/changed/repaired straight away. that we had to wait 20 mins and i gad to go to reception cold and wet.
The staff were amazing and lovely , it’s just the key card to our door wasn’t working on arrival, was reported but wasn’t rectified straight away as one of the workers let us in after he finished final touches to room, told him we couldn’t get in from outside, he said he would go and sort out cards out straight away, that it would be rectified before we came back from the spa, we were at the spa. When we got back room door card would still not work, mum was standing out side for 15-20mins with wet hair, dressing gown over wet swimming costume, i had to go to reception with the same, mum has a disability too, when she came home she had a flu, temperature…
Stayed in February 2024
Reviewed: February 4, 2024
Lucy
United Kingdomthere wasn’t anything that we didnt like about the property
we liked the decor when you walk into the reception area is impressive. The cocktail bar is really classy. The beds so comfortable. we really enjoyed the spa too.
Stayed in January 2024
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