13-17 Norfolk Square, Westminster Borough, London, W2 1RU, United Kingdom
#556 of 1,007 hotels in London
Guests' ChoiceBased on 211 hotel reviews
7.7Cleanliness
8.2
Comfort
8.3
Location
9.2
Facilities
7.8
Staff
8.7
Value for money
7.6
Free WiFi
9.3
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End of dialog contentReviewed: 6 May 2024
Amreta
United KingdomHousekeeping facilities - I have never had to pay a regular price for a hotel and have to carry out my own housekeeping facilities.
The location was fantastic! The staff were wonderful too!
Stayed in May 2024
Reviewed: 5 May 2024
Sebastian
ItalyThe room is very very small, but we knew that beforehand. The bathroom is also minuscule (the size of the shower is actually surprisingly convenient, though) and the sink is outside, so you may disturb your partner when washing your hands if you get up at night to use it. The bathroom door is not wooden, but made of opacque glass, so there is little to no privacy. The room service is not included, so guests should pay an extra or make their bed and ask at the lobby for fresh towels. The area is super silent so there is no street noise, but we were able to hear the muted voices and footsteps of the guests upstairs. Sometimes their footsteps even made vibrate something inside the false-ceiling that was very annoying during the night.
The location is very convenient, located in a beautiful, silent and calm square with green views and very close to public transportation (Paddington subway station and buses). The hotel is modern and seems like it has been recently renovated with good taste. I have high expectations regarding the hygiene, and the room exceeded them, even if there is carpeting on the floors. The liquid soap, shampoo and conditioner provided are very good (maybe a sponge would be optimal to use the liquid soap to shower). The room had everything to prepare a tea or a coffee, including a water boiler, a nespresso type coffee maker and in the little refrigerator the hotel provides milk in little containers. I didn't try the tea but the coffee was good. In the in the room there is a small safebox, and at the lobby there are medium and large size lockers that work with a combination to leave one's luggage after checkout, so no padlock is needed.
Stayed in May 2024
Reviewed: 2 May 2024
David
United KingdomTight, didn’t have a bedside lamp
Good location, modern, clean, comfy bed
Stayed in May 2024
Reviewed: 30 April 2024
Charalampos
GreeceVery small room, there is not enough space for two people. We could not fit easily our two suitcases. Also the bathroom has glass walls and its door is 50cm away from the bed. The bathroom is so small that we could not easily close the door as we could not fit easily inside. It was not insulated and if someone wanted to have his own “private” time for his needs the other one had to leave the room to give some confer otherwise the person outside the bathroom was 50cm away from the guy that was inside the bathroom. Overall the room space is not enough for two people. Those are 1-person rooms for sure
Very good location, you can easily walk to the city center and take the bus to visit in close proximity most of the neighborhoods that you cannot reach on foot fast
Stayed in April 2024
Reviewed: 29 April 2024
Danita
South AfricaThe room is incredibly tiny (size is mentioned on the booking). The setup with Sonder was quite spammy - I received at least 15 SMSes and emails to pre-register etc.
The accommodation was very clean and is exceptionally well located. The access system is very efficient. I really liked the decor and the aircon was effective. It was very quiet. The staff kindly stored our luggage after checkout.
Stayed in April 2024
Reviewed: 26 April 2024
Erika
PortugalSmall room but comfortable, with a mini fridge.
Stayed in April 2024
Reviewed: 24 April 2024
Yijie
United StatesA bit too small
Location
Stayed in April 2024
Reviewed: 23 April 2024
Jenny
United KingdomSteep narrow stairs to fourth floor and no breakfast facilities
Very close to Paddington station and restaurants
Stayed in April 2024
Reviewed: 22 April 2024
Ana
PeruIt’s itsy bitsy tiny, if you are a tall person maybe go somewhere else ;) very compact, I was ok bc I’m petite :)
It’s in a really nice London area and super well connected
Stayed in April 2024
Reviewed: 20 April 2024
David
GeorgiaMy room was not cleaned during my stay, that is from April 10 to April 16
Stayed in April 2024
Reviewed: 6 April 2024
Ian
Brazilexcellent location convenient for Paddington, modern digital security, helpful staff, restaurants and small stores nearby
Stayed in April 2024
Reviewed: 5 April 2024
Alkhazendar
United Arab EmiratesLocation 😍 and the staff was friendly specially angelo was so kind
Stayed in April 2024
Reviewed: 30 March 2024
Juliane
United KingdomDidn’t like the online check in. Very cumbersome and impersonal. Plus the check-in app didn’t even work. Ultimately it was fine to check in normally in person, but the emails were a little aggressive and I wasted time trying to make it work.
Very clean. Small but well organised room. Tea, coffee maker and fridge in room. Convenient location.
Stayed in March 2024
Reviewed: 28 March 2024
Coddington
AustraliaThe room was littler than I expected but we weren’t in it much other than sleeping so it’s ok
Excellent location, and comfortable rooms with everything you need for a base
Stayed in March 2024
Reviewed: 25 March 2024
Sandra
Hong KongPower points inaccessible under desk so couldn’t use for kettle
Clean & new
Stayed in March 2024
Reviewed: 25 March 2024
Robert
RomaniaVery small room.
Clean, quiet and good location.
Stayed in March 2024
Reviewed: 24 March 2024
Davide
United StatesFirst, no elevator/lift and I had to help some ladies who were struggling a couple of times. Second: my bad for not reading everything before booking, but they do not clean the room unless you ask a day before and pay 25 pounds - to me this is unacceptable. One night WiFi did not work. One of the bad lamps did not work as well.
The hotel has been recently renovated, and well. The rooms are small but designed to make the best of it. There’s even a mini fridge! My room has a nice view on the street. Great location.
Stayed in March 2024
Reviewed: 19 March 2024
Lucy
United KingdomSize of room was very small
Clean and modern
Stayed in March 2024
Reviewed: 13 March 2024
Buka
United KingdomTiny! Rooms are very small.
Clean, new design. Perfect city centre location!
Stayed in March 2024
Reviewed: 9 March 2024
Emma
CanadaThe room is a little bit too small, and the sound proof is not very good. I can understand those are because of the building itself. Still, with this price, I’m not expecting anything else. Will definitely come back next time I visit London.
Perfect location, only 1 block away from the Paddington station and the bus stop. Many good restaurants nearby. The neighborhood is pretty nice. Very cozy little room. Staffs are very friendly and nice. Great value for this price
Stayed in February 2024
Reviewed: 5 March 2024
Kerem
TurkeyThe stairs were so vertical and narrow and the heater did not working properly.
Cleanless of the room was great. We liked the Dede products. And bed was so comfy.
Stayed in March 2024
Reviewed: 29 February 2024
Tia
United KingdomPerfect location, plenty of coffee shops and restaurants near. Paddington station 2 min walk from hotel. Lovely staff. Safe, clean and overall lovely stay.
Stayed in February 2024
Reviewed: 25 February 2024
Francesco
Italyvery confortable, perfect for a Young couple, next to Paddington station
Stayed in February 2024
Reviewed: 24 February 2024
James
United KingdomIt was a little noisy, the room was a little small.
great location close to tube station easy to get around town.
Stayed in February 2024
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