Sketchley Lane, Hinckley, LE10 3HU, United Kingdom
#8 of 11 hotels in Hinckley
Guests' ChoiceBased on 2585 hotel reviews
6.9Cleanliness
7.7
Comfort
7.7
Location
8.1
Facilities
7.4
Staff
7.9
Value for money
7.0
Free WiFi
6.7
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End of dialog contentReviewed: 11 June 2024
Laura
United KingdomDining room busy. Needed to book
Great location
Stayed in June 2024
Reviewed: 11 June 2024
Alison
United KingdomRoom service order was not taken over the phone, had to order at the bar!
Room Excellent, Staff friendly
Stayed in June 2024
Reviewed: 30 May 2024
Rixtone
IrelandSmoker had polluted my room ... obviously evident from the 20 cigarette butts outside the window on the roof. Stairwells stank of rotten carpets.
Good location, reasonable restaurant
Stayed in May 2024
Reviewed: 30 May 2024
Stephen
SpainNo concierge service, no coordination between the actual hotel & reservations, bar service is poor and expensive. The maintenance is shoddy.
Spacious room, ample car parking, ev charging.
Stayed in May 2024
Reviewed: 27 May 2024
Kim
United KingdomRoom very dusty, the room had no window privacy so you could see into rooms directly across and to the side of ours. Would benefit from screens which allow you to see out but for others not to see in.
Spacious room, comfortable beds. Restaurant staff fabulous 👌
Stayed in May 2024
Reviewed: 23 May 2024
Ubong
NigeriaNo fridge or microwave in the room
Stayed in May 2024
Reviewed: 22 May 2024
Amanda
United KingdomThe customer service at dinner was poor. The staff appeared to be young and inexperienced. Food was served then all staff disappeared. The fire alarm went off which meant my half eaten main course was cold and inedible on return. The staff didn't know what to do, just took my plate and left, no offer of replacement nor was I offered the dessert menu. No staff available to ask.
Stayed in May 2024
Reviewed: 19 May 2024
Chloe
United KingdomThe food for the evening meal was actually disgusting Breakfast was lovely
The hotel grounds were lovely on a summers evening
Stayed in May 2024
Reviewed: 18 May 2024
Simon
United KingdomRoom was a bit hot but aside from that the hotel was very nice.
Really lovely vegan curry and vegan but, the food was excellent. Nice bar area .
Stayed in May 2024
Reviewed: 18 May 2024
Amanda
United KingdomBooking.com don't seem to have communicated very well with hotel
Staff were rude ! But manager was very nice and made every thing great
Stayed in April 2024
Reviewed: 13 May 2024
Anne
United KingdomSome of the rooms are noisy. I could hear everything the people in the room next door said. I told reception and they moved me to another quiet room. Staff were very helpful solving the problem.
The pool and spa were excellent.
Stayed in May 2024
Reviewed: 6 May 2024
Nicola
United KingdomSpa is not included if booking through booking.com. Fee is minimal but this wasn't initially clear. Also closes at 7 over the weekend. Food was fairly expensive for what it was.
Dog friendly, with public footpaths right next to hotel. Room was clean and on ground floor as requested. Staff were all very pleasant.
Stayed in May 2024
Reviewed: 2 May 2024
Carol-ann
United KingdomAsked for a high chair for the bar Saturday night . Waited for at least 10 mins and she didn't come back so we went to the local pub
Lovely hotel and spa
Stayed in April 2024
Reviewed: 2 May 2024
Florence
United KingdomThe use of the facilities where not advertised properly. We found out just before we got there we had to pay £25 to use the facilities and even then the children could only use it for around 45 min intervals twice. Would not have used them if we knew this. The breakfast options were very limited for allergies such as dairy allergies.
Beautiful rooms.
Stayed in April 2024
Reviewed: 29 April 2024
Gina
United KingdomEverything was good
We had a fantastic stay for my sons birthday we asked for rooms close to each other and was given adjoining rooms which were very spacious each with x2 double beds one of the rooms had a big smart tv.. Breakfast was lovely the staff were friendly and we will definitely be back again
Stayed in April 2024
Reviewed: 20 April 2024
Vicki
United KingdomSwimming pool was nice although one of the regulars was quite rude taking over the pool not leaving space to swim for anyone else, and made it known. Problems in the bedroom with tv and lighting not working, told maintenance had left at 5 pm, a receptionist kindly came up and sorted tv but not lights.
Breakfast was lovely, staff very accommodating to our specific requirements.
Stayed in April 2024
Reviewed: 18 April 2024
Donna
United KingdomRoom needs painting, cracks marks on wall/ceiling, like it's been punched. Very loud aircon or something outside window all the time. Room next door extracor fan on bedroom wall very very loud and the door slams onto the wall aswell.
Friendly staff. Comfy bed, good showers.
Stayed in April 2024
Reviewed: 16 April 2024
Aimee
United KingdomPillows on the bed and the mattress housekeeping didn’t clean the room fully lefts spills on kettle area and didn’t provide enough towels only had 1 for 2 people after was replaced price for the food very overpriced for what you get
Breakfast was good staff was very friendly while hotel was spacious shower and bath in the room
Stayed in April 2024
Reviewed: 14 April 2024
Mark
United KingdomHorrible smell in lift area stayed for 2 days smell remained for that time. Corridors untidy and tired. Bar not very well stocked
Good location good facilities
Stayed in April 2024
Reviewed: 11 April 2024
Joan
United KingdomBathroom rather tired,
Stayed in April 2024
Reviewed: 10 April 2024
Steven
United Kingdomit was great for us as a couple, but not great for kids. was asked ask our son to 'reign it in' as he was effecting the other guests, i was keeping a close eye on him and noone batted an eyelid, however i do understand it was a spa hotel ar and not a creche. the other part that i wasnt too happy about was the hotel is advertised as a spa hotel, howver if you book thru booking dot com you have to psy extra for the spa, and the kids are onle able to book a 45 min slot ar certain times of the day. so for a family of 3 to use the pool for 45 mins it costs 10 per person....however this is per stay.... so if you have 3 nights booked you could book 2x45min sessions each day for the same money. it probably says all this in the small print however i looked at the photos... saw it had a pool and thought tbatll do the little man will love that, we arrived 6pm got him ready for the pool only to be told hes not allowed in.... our own fault for not reading the fine print but again.... would be nice to have reception explain the rules to us just to ensure we dont have a screaming kid.
hotel was clean and the spa facilities, the pool etc was great for the little one!
Stayed in April 2024
Reviewed: 5 April 2024
Shaney
United KingdomWe didn't know that we had a £25 budget at mealtimes, we assumed that dinner and breakfast was a typical set menu. When I booked it mentioned nothing about the budget. Also the spa was a let down, we had to pay £10 per person to use the pool. I tried to book some treatments but was told I should have booked them 5 days in advance, again no mention of this when I booked.
We liked the comfy rooms and the food was lovely.
Stayed in March 2024
Reviewed: 5 April 2024
Jen
United KingdomBathroom damaged and let down overall view - door rotten and insects. Housekeeping made up sofa bed for child but didn’t leave towels - sharing towels not great Food in bar as restaurant full - poor service and not greatest
Convenient to location visiting
Stayed in April 2024
Reviewed: 2 April 2024
Lil7515
United Kingdomthere was a cold windy draft through the hotel and to our room, the pool temperature and air temperature were cold
The staff were very friendly, loved the little Easter trail through the hotel, loved the family film, loved the room size, the room was clean, loved the vibe, felt very personal and kind, the bar/dinning area was very beautiful
Stayed in April 2024
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