21 Avonmore Road, Kensington, Hammersmith and Fulham, London, W14 8RP, United Kingdom
#756 of 1,017 hotels in London
Guests' ChoiceBased on 709 hotel reviews
7.1Cleanliness
7.4
Comfort
7.4
Location
8.5
Facilities
7.2
Staff
7.9
Value for money
7.5
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 18, 2024
Craig
United KingdomRoom was a bit too hot!
Good location for the Olympia venue!
Stayed in April 2024
Reviewed: May 14, 2024
Mark
United KingdomFloor was squeaky in one area
Great location and handy to South Ken tube. Neat and tidy room Quiet
Stayed in May 2024
Reviewed: May 11, 2024
Thomas
United KingdomBed
Location, easy access to two tube stations
Stayed in May 2024
Reviewed: May 9, 2024
Sharon
United KingdomSmall room but served the purpose
Stayed in May 2024
Reviewed: May 8, 2024
Louise
United KingdomMaybe decor could be a little more contemporary. Could smell smoke outside the fire escape.
Fantastic Location. Big twin room and comfortable beds. The Breakfast was awesome!
Stayed in April 2024
Reviewed: May 7, 2024
Carla
United KingdomRoom was small but was fine for the price and I only needed one night, it was very close to where I needed to be.
Stayed in May 2024
Reviewed: May 5, 2024
Kez
United KingdomWe had room 15 at the very top it was a little musty and the shower could’ve done with a thorough clean round the door. The rest was immaculate though
Location was brilliant for our event at London Olympia.
Stayed in May 2024
Reviewed: May 1, 2024
Leonardo
PeruRooms too small
Location
Stayed in May 2024
Reviewed: April 27, 2024
Noémi
GermanyThe window frame was slightly mouldy.
It's a decent room for a couple of days but nothing fancy.
Stayed in April 2024
Reviewed: April 20, 2024
Dianne
Isle of ManThe amount of stairs to get To the room and the room was very small, but had everything in it. Pillows old and a bit thin
Its location.
Stayed in March 2024
Reviewed: April 13, 2024
Marianna
United KingdomThe only 'issue' was that the hotel's wifi was very weak (weak signal in the room at least) and disconnected frequently. Signal was also weak for our own mobile networks, which made using the internet difficult. Also, there was no power socket near the bed. Otherwise, we are very happy with our stay.
The reception staff were very helpful. Upon arrival they helped us book an additional night in the same room, as we were there for some medical appointments. The bed was comfortable, the bathroom was clean. As we stayed for two days, we really appreciated that there was a microwave, small fridge, some plates, glasses and cutlery. There was also a kettle and complimentary tea bags, coffee and biscuits. The room has a big window, which makes it bright. Some stains in the walls but nothing that bothered us. The room we stayed seems slightly smaller than the one in the picture, but it was still very spacious. The area was quiet and felt very safe as well, as we went for a walk late at night.
Stayed in April 2024
Reviewed: April 12, 2024
Jennifer
AustraliaNo power point on the wall where the beds are. The only power point that is near the bed is outside the bathroom. It made stripping over a moderate risk when my husband had his CPAP plugged in for the night with an extension cord crossing in front of the bathroom and wardrobe.
Location is great. Openable window was important to me.
Stayed in April 2024
Reviewed: April 7, 2024
Pamela
SpainThe price doesnt match with what you get. The room was dirty, under the bed and under the radiator was full of dust and food crumbs. The room wasnt cleaned properly every day, only the bed was made and thats it. they didnt change towels regularly and neither cleaned the dust. You could see the dust. There were holes in the wall that weren’t fixed. The staff wasnt nice at all.
the location and the pressure of the shower.
Stayed in April 2024
Reviewed: April 3, 2024
Helen
United KingdomShower not very powerful. Safe was very small
There was a kettle, coffee, tea, biscuits and an into and ironing board as well as a microwave.
Stayed in April 2024
Reviewed: April 3, 2024
Jotarby
United KingdomIf I had to put a negative I would say there can be a lot if stairs. But in this type of property its what uou would expect so not really a negative.
The room was so clean. It looked just like the photos it was slightly worn on the headboards but was minor. The lady in reception was really helpful and could not have been more welcoming. There is no lift so there is stairs. The room was so clean it was sparkling. I stay in a lot of accommodation in London and usually a room in this price range never looks like the pictures so this was fabulous. It even had a fridge. Unfortunately we did not discover this till the morning as it was inside the wardrobe area, but that along with iron and ironing board and hairdryer are major pluses in my book. The beds we had twins was so thick and comfortable. The bedding was to a high standard felt very high quality. Don't be afraid to book this hotel as it was fabulous for the price we paid. Also the reception and stairs etc were clean and well kept.
Stayed in March 2024
Reviewed: March 29, 2024
Giannis
GreeceThe staff actually did us a favor and waited for us to check in even though we arrived much later than they had open check in. We were very thankful for that!
Stayed in March 2024
Reviewed: March 19, 2024
Anna
United KingdomThe room wasn’t the cleanest. I think someone used it just before us as it smelt of food and had greasy stains on the table but nothing horrible. Bathroom was clean.
We were quite wary to book looking at reviews but it wasn’t bad at all, especially for the price we paid, I believe there was a deal at £53. The bed was comfortable, shower is okay. Great location.
Stayed in March 2024
Reviewed: March 19, 2024
Laura
LatviaThe dishes were dirty. The room is smaller than in the pictures. There was no hair dryer, hand soap, shower gel.
Very good location, safe area.
Stayed in March 2024
Reviewed: March 5, 2024
Daniel
United KingdomYou couldn’t close the curtains in the bedroom , only way to close them was attaching a safety pin to them , which wasn’t safe and did cause myself to nip my finger a few times . Massive holes in the walls where the curtain poles used to be. Did cause light to shine through all night and struggled to sleep at first due to this. The room in number 7 does need a little TLC and pain touches . The tele signal was the best and only could use the main channels , bbc 1 ect
Plenty of tea and coffee left in the room to use , also biscuits . Two new bottles of water left out for use . Little fridge to use also , so wine could be chilled that we brought along to drink. Bathroom was okay , clean and shower easy to use . Stayed at the property due to attending an event at Olympia . Hotel is only round the corner so location was fab.
Stayed in March 2024
Reviewed: March 4, 2024
Hannah
United KingdomToilet seat was loose so moved if you tried to sit on it. We booked a double room and had two single beds pushed together to make the double bed. We’ve stayed before and had complimentary bottles of water but didn’t get any this time around.
Close proximity to the Olympia
Stayed in March 2024
Reviewed: February 24, 2024
Muhammad
PakistanThe receptionist didn't provide the water after first day.
Location was great!
Stayed in February 2024
Reviewed: February 12, 2024
Ofokansi
NigeriaThe room bedsheets were not changed at all through out my stay, only the trash was taken out daily. I had to ask them to clean the room and they responded that the floors are not swept all the time. The facilities also need to be upgraded; for instance, the head board was peeling off and the material was all over the bed at all times. I had to constantly dust the mattress to keep it neat.
The Staff at the front desk was very polite, pleasant and helpful. He made sure I was comfortable from the first day. The rooms were small but considering I was travelling alone and only used it to sleep at night, it served its purpose.
Stayed in February 2024
Reviewed: February 10, 2024
David
BelgiumPoor condition of the window, cracks and stains on the walls. When we arrived, there was no toilet paper and one towel was dirty. They did change it afterwards of course and they put toilet paper.
The location was close to West Kensington station. The cleaning lady gave us cookies.
Stayed in February 2024
Reviewed: February 7, 2024
Vinoy
IrelandHousekeeping
Room
Stayed in February 2024
Sète, France
Kala Nera, Greece
Brseč, Croatia
Trenčín, Slovakia
Kranjska Gora, Slovenia
Lles, Spain
Mooloolaba, Australia
Primorsko, Bulgaria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content