31 St Thomas Street, Southwark, London, SE1 9QU, United Kingdom
#58 of 1,009 hotels in London
Guests' ChoiceBased on 2959 hotel reviews
9.0Cleanliness
9.5
Comfort
9.6
Location
9.4
Facilities
9.2
Staff
9.3
Value for money
7.9
Free WiFi
8.9
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End of dialog contentReviewed: 3 May 2024
Sean
SingaporeThe staff, the managers, guest relations all went above and beyond to make sure the stay was as perfect as possible. Exceptional attentiveness and warm personal connection from everyone.
Stayed in April 2024
Reviewed: 27 April 2024
Chen-nan
Canadathe breakfast is bad. some of food are either too salty or overcooked. Doesnt worth 50 pound at all.
Stayed in April 2024
Reviewed: 24 April 2024
John
United KingdomService outstanding
Stayed in April 2024
Reviewed: 23 April 2024
Michelle
United KingdomNothing
The room was everything we could ask for. It was very clean, lovely comfortable bed and the views of London were amazing!
Stayed in April 2024
Reviewed: 14 April 2024
Seeley
United KingdomNothing
Friendly staff fantastic views good breakfast
Stayed in April 2024
Reviewed: 13 April 2024
Ross
United KingdomWould be nice to have longer sessions in the sky infinity pool
Very nice, clean and well finished and very stylish
Stayed in April 2024
Reviewed: 13 April 2024
Ian
United KingdomLocation of hotel and all the road works were the only downsides
Amazing views and really friendly staff
Stayed in April 2024
Reviewed: 10 April 2024
Kerwin
New ZealandNothing based on my experience hence they are perfect in my eyes.
Where do I begin? Everything in this hotel is perfect. I can't fault anything. We were very much looked after the moment we checked in until we checked out. Friendliness and great staff are second to none.
Stayed in April 2024
Reviewed: 6 April 2024
John
United KingdomThere was nothing displeasing about the hotel
Large comfortable room with great views
Stayed in March 2024
Reviewed: 5 April 2024
Daniel
United KingdomWonderful stay, stunning views, kind staff and fantastic pool / sauna area
Stayed in April 2024
Reviewed: 5 April 2024
Seyed
TurkeyThe room is more expensive than its value, the foods were not good as should be.
Everything was perfect
Stayed in April 2024
Reviewed: 4 April 2024
Beverley
United KingdomNothing
Everything was amazing
Stayed in April 2024
Reviewed: 3 April 2024
Gizlen
ItalyNothing
Everything
Stayed in April 2024
Reviewed: 3 April 2024
Narbutaite
United KingdomN/a
Everything was exceptional
Stayed in March 2024
Reviewed: 1 April 2024
Victor
RomaniaWindows were a little bit dirty
To summarize: everything
Stayed in March 2024
Reviewed: 30 March 2024
Trisha
United KingdomWe used the swimming pool, however we found it a bit too crowded for the size of the pool. Also, we dined at the Ting restaurant in the evening. The food was delicious, however we found the service slow and portion sizes quite small.
The views from the room is unmatched, and the staff are incredibly attentive. A lovely experience.
Stayed in March 2024
Reviewed: 30 March 2024
Grant
GuernseyThe time slots for the Gong Bar
Had breakfast in the room. Excellent service and attention to detail .
Stayed in March 2024
Reviewed: 28 March 2024
Vera
United KingdomEvery thing , customer services
Stayed in March 2024
Reviewed: 18 March 2024
Penny
United KingdomNothing
Everything
Stayed in March 2024
Reviewed: 13 March 2024
Nicholas
United KingdomIt takes quite some time for the lifts to come, so you do have to give plenty of time to go up and down. Also you have to leave the hotel to get into the additional restaurants, its only a brief walk but given the time it takes to use the lifts this is a long process. There are also metal detectors and security for the restaurants. The morning breakfast is expensive, You have to book a time slot to use the sky pool. But all this fades away compared to the wonderful room, service and breathtaking panoramic views.
The room was incredible with views over the city. The staff went the extra mile to make us feel welcome and the bed was luxurious and large. The bathroom was great with a large bath.
Stayed in February 2024
Reviewed: 12 March 2024
Nicola
United KingdomWe couldn’t have alcohol drinks in the spa which was a shame.
The staff were amazing and very friendly. Overall experience was fantastic!!
Stayed in March 2024
Reviewed: 11 March 2024
Serena
United KingdomLondon prices.
Beautiful rooms with fabulous views. Happy helpful staff. A wonderful hotel that's very welcoming. Great choice of food and drink in a restaurant with amazing views.
Stayed in March 2024
Reviewed: 9 March 2024
Haridas
SwedenThe shoe horn.
I liked the spa and the hotel room.
Stayed in March 2024
Reviewed: 8 March 2024
Marco
United KingdomThe view
Stunning location and quality
Stayed in March 2024
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