Great hotel great staff only thing to let it down a little is that the rooms are tired looking could do with updating them apart from everything is good

Stayed in May 2024

Not saying I didn’t like but showing signs of wear ???

Excellent staff very friendly well situated property 10 out of 10 breakfast

Stayed in May 2024

A warm and friendly welcome and despite the TT my room was a quiet haven overlooking the inner courtyard. The location was perfect for a stroll along the bay and the food was well prepared and tasty!

Stayed in May 2024

Inside room too hot, no sockets nr bed 😩 Pay and display for parking sucks ! Shower no water, but tbh only seemed to be busy times ie b4 breakfast, otherwise not a problem.

Breakfast and staff great, location great. Girls on reception very good, helpful and had sense of humour 😀

Stayed in May 2024

Great location. Lovely staff. Really enjoyed the breakfast.

Stayed in May 2024

Bathroom sink had a crack, taps water not a good flow but nevertheless happy with the room overall, very clean - bottled water & biscuits a nice touch.

Location ideal from the ferry, shops and cafes. Lovely restaurants nearby to choose from.

Stayed in May 2024

Obviously expensive for qualifying week. No breakfast for what we paid

Location. Room was fantastic.

Stayed in May 2024

The furnishings are getting tired and housekeeping wasn’t as frequent as our last stay. The room wasn’t serviced for three days after we checked in (fair enough) but then wouldn’t have been serviced for a further three days unless we asked for it. At £200 a night, I don’t really expect to be making my own bed or supplying my own tea and biscuits. I appreciate its TT fortnight and the hotel was full but every other day doesn’t seem unreasonable

We like the location with a sea view and proximity to town and the ferries. The staff were very friendly and helpful. Breakfast was pretty faultless with a good choice of food.

Stayed in May 2024

The only downside is that it could do with modernising in places .

Perfect location , staff very professional polite and helpful. Service very good , restaurants & food lovely . The look of the Hotel outside is amazing

Stayed in May 2024

Room was hot.

Location was great. Excellent staff.

Stayed in May 2024

Smarten the atrium up

Great breakfast great location

Stayed in May 2024

Friendly staff Great location

Stayed in May 2024

All was ok a party of 10 of us

Great location Friendly staff

Stayed in May 2024

Our room was dark and needed modernising.

Staff, breakfast and location

Stayed in May 2024

My room although very comfortable, clean and spacious did not have any view out of the window in fact they were frosted so felt a little claustrophobic for that reason.

Location excellent for shops buses and the sea front. Excellent breakfast, good to have a lift and nice relaxed atmosphere

Stayed in May 2024

One person on check out , she was on the phone, as I needed a receipt this meant I was kept waiting quite a while. No biggy but others were also waiting.

Breakfast was the usual buffet style with a good choice, a little chaotic as squashed into a small space, especially around the drinks area.

Stayed in May 2024

Although the room was well appointed the shower was so tiny that the shower curtain stuck to you and the bathroom floor flooded from using the shower

Food and service in all restaurants very good

Stayed in May 2024

Didn't find anything really.

The location is good - bus from airport will take you to bus stop 3 on the promenade directly outside the hotel. Breakfast was varied although no specific vegetarian options (no veggie sausages for example). The rooms (well mine anyway) overlooked an atrium with 'garden'. The attached bar does basic food and the staff are friendly and welcoming. There is also and onsite 'asian' restaurant although I did not use. Castle Street is very close and has many shops and eating places - most eating places close for orders around 8pm. And the bed was super large.

Stayed in May 2024

the bar team were not as engaging and the housekeeping team did not interact at all.

Reception team and restaurant team were great, great location and loved the atrium

Stayed in May 2024

Friendly staff, good choice of breakfast food very clean.

Stayed in May 2024

Decor inside was in need of an overhaul, all areas need a fresh coat of paint

Breakfast great,

Stayed in May 2024

The only comment is, by its nature then atrium is quite echoey, exaggerating all conversations and noises. Also be aware of running water sounds cause you problems!

Lovely traditional hotel, we had an excellent junior suite overlooking internal atrium, super breakfast. On site restaurants are independent but good, the Sir Norman has limited menu but good food. Close enough to other good eateries though. Underground car parking arrangements are first come first served really so a little problematic and website needs updating for what really is available. Staff were very helpful and friendly. Thoroughly enjoyed our stay. Didn’t try the pool and gym, maybe next time! Lots of lifts so very accessible.

Stayed in May 2024

My husband had fix cutrains more the once. They kept falling off the rail when trying to close them. All around the hotel i noticed curtains were in a poor state. This reflects poor care and attention to finer details

The visit was ok

Stayed in May 2024

The room we were given is situated overlooking the enclosed atrium, which meant that there was no real airflow through the room so it smelled stale and grew uncomfortably hot during the night (we were given a fan though, which helped). The mattress was a touch too firm for our liking, so we didn't have the best sleep, and the bathroom smelled peculiar (not helped by the lack of airflow). Due to the way the hotel is built, this is unfortunately one of those aspects that can't be helped. We didn't spend too long in the room anyway so we weren't majorly inconvenienced by these factors.

The location is brilliant, it's roughly midway between Lord Street with its main bus terminal, and the Electric Railway. The views out to the sea are lovely from the breakfast room, and the staff are very helpful and welcoming. The breakfast is amazing, really good quality food and fresh. The on-site bar is gorgeous, and the attached restaurant is worth a visit for its amazing Japanese/Thai food. The building itself is beautiful, and though they did have scaffolding up it didn't impact our stay at all.

Stayed in May 2024