36 Birnbeck Road, Weston-super-Mare, BS23 2BX, United Kingdom
#18 of 21 hotels in Weston-super-Mare
Guests' ChoiceBased on 507 hotel reviews
6.8Cleanliness
7.7
Comfort
7.5
Location
8.6
Facilities
6.7
Staff
8.2
Value for money
7.4
Free WiFi
5.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 September 2021
Kim
United KingdomThe owner was fab! Very friendly and helpful. Would definitely stay again
Stayed in September 2021
Reviewed: 11 September 2021
Simon
United KingdomCarpet not clean and bed too low and slightly uncomfortable
Owner very friendly and helpful
Stayed in September 2021
Reviewed: 2 September 2021
Trevor
United KingdomGood for a one night stay.would I visit Weston super mare again, definitely not,not a nice place.the best thing was the road out
Good breakfast
Stayed in September 2021
Reviewed: 23 August 2021
Sherrie
United Kingdomno beans or choice of juices.
Breakfast was ok well cooked and fresh.
Stayed in August 2021
Reviewed: 21 August 2021
Phillip
United KingdomThis is 2021, 2 plug sockets in a family room (1 for the TV) just does not cut it.
The location and host were great
Stayed in August 2021
Reviewed: 14 August 2021
Devoy
United KingdomVery friendly staff and made to feel welcome. would stay again definitely
Stayed in August 2021
Reviewed: 12 August 2021
Julie
United KingdomDecor dated. Busy road.
Great warm welcome and made to feel at home. Exceptionally clean. Great location. Lovely biscuits and selection of teas/coffee etc.
Stayed in August 2021
Reviewed: 27 July 2021
Hannah
United Kingdomover time maybe just replace the towels and update room a bit but thats just looking for things.
The host graham makes the place he was so lovely, the room was clean, a little dated but i love that as im old fashioned. Lots of effort out the front with beautiful flowers. Felt so relaxed being there.
Stayed in July 2021
Reviewed: 25 July 2021
Daniel
United KingdomExcellent location
Room was very clean and plenty of room
Stayed in July 2021
Reviewed: 23 July 2021
Colin
United KingdomThe room was a good size but a a few minor changes would have improved it- the bathroom had no hook to hang any clothes for example and there was only one socket to plug in chargers etc. The beds were soft and not very comfortable.
Tony is a great host and really looked after us well. The location is wonderful, on the sea-front, and it's very quiet. Parking also no problem. We also enjoyed the lounge with a panoramic view over the sea front. Nice breakfast, though a bit more variety oil the fruit and cereals would have been good.
Stayed in June 2021
Reviewed: 17 July 2021
Glynne
United KingdomEn-suite bathroom/toilet was very small. TV was on the wall to the side of the bed which gave me a stiff neck trying to watch it.
Landlord was very nice and nothing was too much trouble. Sofa in lounge was extremely comfortable, although bedroom was a little on the small side.
Stayed in July 2021
Reviewed: 21 June 2024
Vicky
United KingdomNo bedside tables to put our cup of tea on, and nowhere to put towels in the bathroom. Everything else was brilliant!
We had a wonderful room, with a single and double bed, a sun room, bathroom and little kitchen area. Gentleman who checked us in was so nice and helpful, nothing was too much trouble for him all week. Thank you for a lovely time!
Stayed in June 2024
Reviewed: 20 June 2024
Kevan
United KingdomVery dated ' in every area as you walk through the door no interaction with staff although he did carry a suitcase upstairs only because the lift didn't work
Location good clean
Stayed in June 2024
Reviewed: 20 June 2024
Thompson
United KingdomBed mattress very bad.
Excellent location. Very spacious room, but cramped bathroom stall. The elevator wasn't working.
Stayed in June 2024
Reviewed: 18 June 2024
Scott
United KingdomEverything was dirty
It was vile dirty smelly door was broke stains on bed I got bitten on my body I want a refund
Stayed in June 2024
Reviewed: 18 June 2024
Maddison
United KingdomServing breakfast would be great
View from our balcony was stunning, very smooth check in, room is spacious with all the amenities you may need, bottles of water, tea, coffee, milk, chocolates, toiletries and roku TV which was good for the kids.
Stayed in June 2024
Reviewed: 18 June 2024
Toria
United KingdomHotel staff was gracious to check us in hours early which made our stay much more relaxing and refreshing. My room was spacious and very comfortable. It a bit old school, something I appreciate. Overall, a great hotel, value, and location.
Stayed in June 2024
Reviewed: 18 June 2024
Wesley
United KingdomDidn't feel safe from the moment we arrived with no one at the front desk for 20 minutes so anyone who wasn't booked in at the hotel could walk in. The reception area was dirty and no customer service from staff to show us to room. Had problems with room key, room door wouldn't lock! Shower fixtures were broken, rubbish in hallway and dirty bathroom! Staff made us feel uncomfortable with how they were looking at my teenage daughters. To the point we left we an excuse we had an emergency at home because we didn't want a confrontation, felt like a hostel!!! We paid for 2 nights and cancelled because we didn't feel safe, I would expect them to keep money for first night due to us leaving (even though we had security and hygiene reasons) but they kept both night money even though we had gave them 24 hour notice! We gave Booking.com photographic evidence of it been unclean, broken shower and security issues and they still sided with them!
Stayed in June 2024
Reviewed: 17 June 2024
Rahman
United KingdomAs you enter, there is an unpleasant smell and it lingers in the rooms too. The mattresses need to be changed into sturdier ones too. The carpets throughout the B&B could use a deep clean.
Close to the beach and good staff. TV was well equipped with streaming services, etc
Stayed in June 2024
Reviewed: 17 June 2024
Hudson
United KingdomNo breakfast yet
Clean, service and parking
Stayed in June 2024
Reviewed: 13 June 2024
Mark
United KingdomFirst off, there was NO Breakfast (It's a B&B, So a B without the other B), not advertised or stated anywhere that there is/was no Breakfast, should be refunded the difference for the breakfast, paid for something they didn't offer. 5 Star food rating in the front window (But don't offer Food). No Remote for the TV. 1 Plug Socket for the entire room. You could either turn on the telly (Couldnt use), or plug in an extension lead to power the kettle and mobile phones. Health and Safety issue: Extension Lead cable ran across the floor across doorway to bathroom. Chunk of glass missing from window (Bottom Right corner) Cracked Window. Window does not stay open Shower constantly dripped all night. Pillows thinner than a pancake. Very loud drain pipes from room upstairs.
Bed super springy. Amazing location.
Stayed in June 2024
Reviewed: 13 June 2024
Debs
United KingdomPhotos of property untrue to how it now looks. In middle of renovations. Extremely dated in communal areas, upstairs communal areas not used. No breakfast considering its BB. Creased bed linen ( but clean), only 2 towels to 3 people which were damp and smelt. Only one member of staff ever seen ( he did his best to help), there wasn't anyone on reception just had to wait till the man turned up. A lady constantly in foyer whatever time we past through, unsure of her purpose as looked homeless. Had to put kettle on floor to reach extension leads, in sisters room nowhere to plug tv in. No housekeeping. Lift did not work and we were on top floor. Our 2nd night was booked via hotel, but after first night we got back and there was someone else in my sisters room. Her stuff was taken to reception by new customers. Very strange. So my sister stayed in our room as my daughter went home after first night.
Location
Stayed in May 2024
Reviewed: 12 June 2024
Vivien
United KingdomThe room and staff are beautiful
Stayed in June 2024
Reviewed: 12 June 2024
Brandon
United Kingdomnothing was wrong
friendly staff and easy check in. room was nice and tidy with a tv and Netflix.
Stayed in June 2024
Reviewed: 12 June 2024
Lovell
Abkhazia, GeorgiaGot woken up at 4 am to people partying and running up and down the corridors woke my children up very bad experience
Stayed in June 2024
Pärnu, Estonia
Fort William, UK
Gaiole in Chianti, Italy
Unterach am Attersee, Austria
Modena, Italy
Châtenay, France
Serramezzana, Italy
Palermo, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content