Very long walk to our room! Kept us fit I guess! Hotel was looking very tired - but still acceptable. Very surprised that there were no bottles of water in our double room with harbour view. We were informed that only superior rooms on the upper floors get this privilege (which is standard in even budget hotels such as Premier Inn which provide water - at least the one we stayed at in Nottingham in March did!). We were enjoying a drink at the outside bar on a lovely sunny afternoon. Until the loud head banging music was put on by the young staff at around 4.45. Caused a general exodus, not just of ourselves but people at three of the tables near us also got up and left - we talked with two of these and found that were leaving for the same reason as ourselves. We would have bought another round of drinks if no loud house music - hotel revenue lost therefore. Some training required?

Location - hotel overlooks a glorious beach. First floor room was good although in effect it overlooked a car park - but Poole Harbour was beyond this. View was therefore good! Spacious room with settee and arm chairs. Breakfast was very satisfactory. Dinner on two nights: first night was mixed. I had pizza - no major complaint. My wife had lasagne - not good at all. Microwaved. Dessert was not particularly memorable. Our second night choice was really good - we had sea food risotto. And no dessert.

Stayed in September 2024

Hotel looking tired and no air conditioning

Location

Stayed in September 2024

See above

Location is spectacular but if you walk out onto the beach and turn left, walk quite a way up there it seems to be more popular and a lovely restaurant/bar on the beach. It was a decent room overlooking the beach but it is in need of updating. It was so hot at night we had to sleep with the balcony doors wide open all night, no air con. Staff were very friendly and professional

Stayed in September 2024

The fact that the hotel was, "tired," The Restaurant was basic, and we are out at Rick Steins after the first evening. There was no kipper option at breakfast.

The position of the hotel.

Stayed in September 2024

Brilliant position, liked the fact that you could access beach, rooms were also very spacious

Stayed in September 2024

The shower was not very powerful

location, room, breakfast

Stayed in September 2024

The 2 rooms I booked were at opposite ends of the hotel

Food excellent, friendly helpful staff, comfortable rooms

Stayed in September 2024

The Amalfi restaurant was fine, but initially there was a 10 minute wait to place a drinks order.

Great location and view from the room to the beach/sea. Good location in terms of walking along the front in either direction. A quiet place, not too busy. The breakfast was good, and staff v friendly and helpful.

Stayed in September 2024

Mixed messages for breakfast, if we had to book or not. Key was deactived before 11am even tho we had to go back to reception to get it active again

Amazing rooms, so big and stunning views

Stayed in September 2024

Had to complain about no hot water and no heating in the room on the first morning. So we could not take a shower and I had to boil a kettle to shave. Also a bedside light not working. The staff did respond and corrected these shortcomings. The bathroom was a bit tired. Only a shower over the bath.

Good location. Friendly and helpful staff. Good breakfast choices. Amalfi restaurant was good.

Stayed in September 2024

Long walk to room, cold room and no hot water on the first night.

Location,friendly staff, good food, comfortable room.

Stayed in September 2024

Our room was a long walk from reception. When we went don for a drink at 6.00 p.m. before going out for a meal the bar was closed even though it was a Friday evening.

The location near the beach was excellent. The room was comfortable and the breakfast was good.

Stayed in September 2024

Can’t think of anything

We thought that the view from our room was stunning. We were upgraded to one of your superior sea view rooms at the top and it was fantastic and we want to book again for next year in one of those rooms!

Stayed in September 2024

Some furnishings were a little tired.

Radek on reception couldn’t have been more helpful. Although we were a large family party and the weather was dreadful, there was plenty of space for us to spread out to play games. The indoor pool was a bonus. Swimming in the sea in the rain was a joy. Just wish our stay had been longer. Really hope to return.

Stayed in September 2024

Prices for drinks I felt were too high, to be out of one of the less expensive wines and offered more expensive wines only, price of beer at £7 is high. Breakfast was ok but cold on the plate, no options for cheese/ham/salads etc. Steps to Swimming pool narrow, and not friendly to the less mobile, also closed before 7pm I noticed.

Loved the room. the restaurant, the welcome and easy car parking

Stayed in September 2024

Hotel needs refurb in bedroom hallways and bedrooms, things falling apart roof ceiling tiles coming down looking just a bit old and run down. We got rooms which were miles from lift with my 88 and 82 year parents so not great there Im afraid

Staff amazing, Location superb, Reception area ok and restaurant Pizza was superb

Stayed in September 2024

It would be good if our room had a built in phone charger, like most hotels do. We forgot our charger but a helpful girl member of staff lent us her own and we were able to charge our two mobiles.

Everything from check-in to check out was good. Great sized room, fabulous evening meal and excellent breakfast. Very comfy and friendly staff. Must come back.

Stayed in September 2024

Rooms very dated, hallways old and need decorating. And carpet walls in lift.

Fantastic location. Hotel very clean, parking very good.

Stayed in September 2024

The only thing that could have been improved was the linen on the bed which appeared to be too small for the size of bed in the room,the bed was remade every morning which was nice,but a larger bottom sheet and a lighter weight duvet for this time of year would have been appreciated.

Breakfast was varied and good with lots of choice.The location is excellent.This was not our first visit and we return quite regularly,due to the position of the hotel.The staff were very good too.

Stayed in September 2024

Beautiful setting next to the beach

Stayed in September 2024

well, the restaurant shuts early ( 8.30pm) it felt a little pressured to book a table. The bar inside shut so you could only use the outside bar, then that shut so you could only use the inside bar. true there is a great selection of breakfast- buffet style so if its been there a while it tasted dried out. the toaster didn't work

we liked the walk along the beach.

Stayed in August 2024

My only comment would be to put a ramp over the door frame into the garden please.

Location, reception staff, parking and breakfast were all first class.

Stayed in September 2024

Can add vegetables vegetarian sausage’s a bit more can do

Stayed in September 2024

Air conditioning, blinds or net curtains at the window.

Lovely view

Stayed in August 2024