15 Banks Road, Sandbanks, Poole, BH13 7PS, United Kingdom
#14 of 15 hotels in Poole
Guests' ChoiceBased on 931 hotel reviews
7.4Cleanliness
7.9
Comfort
8.1
Location
9.6
Facilities
7.3
Staff
8.5
Value for money
6.6
Free WiFi
8.8
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End of dialog contentReviewed: 21 June 2024
China
United KingdomSoft drinks/tea coffee and water were overpriced and food was ok (pizza was great)
Excellent location, couldn't be beaten. Staff were very helpful and friendly.
Stayed in June 2024
Reviewed: 21 June 2024
Pui
United KingdomRoom 325 was the furthest away from reception
Location
Stayed in June 2024
Reviewed: 19 June 2024
Garry
United KingdomTerrible smell when you arrive at the car Park, very off putting, Rooms/Corridors etc very dated, Room was miles from reception. Breakfast was ok but nothing special, Dining room dated
Location is good, Room was large
Stayed in June 2024
Reviewed: 19 June 2024
Adrian
United KingdomNA
Excellent location, attentive staff, lovely breakfast
Stayed in June 2024
Reviewed: 15 June 2024
Joan
United Kingdomvery draughty, ill fitting window in room. dated bathroom, toilet difficult to flush, corridor and stair areas beginning to look tatty (chipped paint, marked carpets) Coffee from a MACHINE at breakfast.
location, restaurant, parking, views, staff very pleasant especially in restaurants.
Stayed in June 2024
Reviewed: 15 June 2024
Tony
United KingdomThe room next door, the television was so loud.
The room
Stayed in June 2024
Reviewed: 14 June 2024
Seth
United KingdomThe general decor was a bit tired and the shower was a bit pathetic. There were cobwebs around the bathroom window. The breakfast restaurant reminded me of a works canteen.
Room 306 looked out over the bay so that was a pleasant surprise. The bed was extremely comfortable and the room spacious. The man on reception when I arrived was very pleasant and welcoming.
Stayed in June 2024
Reviewed: 14 June 2024
Alena
United KingdomThe Room and more choice of food, unfortunately I do not like pizza.
The breakfast and location excellent
Stayed in June 2024
Reviewed: 13 June 2024
Carol
United KingdomThe room was very dated and tired. It needs lots of TLC. The bath and one of the sinks had chips in it. The whole hotel needs updating. The waiting staff were not very knowledgeable, when I asked for a glass of wine they didn’t have a clue and my husband asked for a 1/2pint of cider, he got a pint. Also we had to chase the drinks as they didn’t come when first ordered.
The view from our room was lovely. Location was very good. Bed was comfortable. Staff were very friendly and helpful.
Stayed in June 2024
Reviewed: 10 June 2024
Rawlins
United KingdomRoom needs air conditioning, windows not open enough for air flow.
Good food
Stayed in June 2024
Reviewed: 5 June 2024
Nerissa
United KingdomHarbour side smells unfortunately which prevents a window being open
Friendly and helpful staff
Stayed in June 2024
Reviewed: 4 June 2024
Graham
United KingdomFood could be better
Excellent location, large comfortable room
Stayed in June 2024
Reviewed: 3 June 2024
Linda
United KingdomRoom needed some updating. Water Luke warm uncomfortable to shower
Location perfect
Stayed in June 2024
Reviewed: 1 June 2024
Isabel
United KingdomThe gym could do with a upgrade , really dated cardio machines and the treadmill didn’t work . Also had no weights . There was a loud ongoing noise on one of the nights like a loud vent , wasn’t sure what is was but went till 7am . I was in room 14 . It was a restless night . The other nights were fine .
Location was brilliant , right on the beach . Also had the indoor pool .
Stayed in June 2024
Reviewed: 27 May 2024
Rachel
United KingdomNeeds a little updating
Fantastic location
Stayed in May 2024
Reviewed: 27 May 2024
Rebecca
United KingdomIts tired lots of rubbish lying around outside Old fashioned and shoddy interior Needs some tlc and updating
Room Location Customer service
Stayed in May 2024
Reviewed: 27 May 2024
Tom
United KingdomRoom was too warm, shower leaked & wasn't strong enough pressure
Location is amazing, staff are friendly especially the gentleman at the breakfast station.
Stayed in May 2024
Reviewed: 27 May 2024
Emre
United KingdomPoor breakfast, very old facilities
Location
Stayed in May 2024
Reviewed: 27 May 2024
George
United KingdomOnly had pre arranged a gift from my family to be in the room when we arrived and wasn’t there had to ask a few times and finally turned up next morning
Beautiful location and rooms lovely
Stayed in May 2024
Reviewed: 26 May 2024
Kris
United KingdomNeeds a refurb throughout
The location with easy access to the beach. Bus stop nearby to Poole & Bournemouth. Tesco Express next door for any essentials.
Stayed in May 2024
Reviewed: 25 May 2024
Richard
United KingdomJust little tired
Location
Stayed in May 2024
Reviewed: 24 May 2024
Gillian
United KingdomSee the comments about the breakfast The lesson to learn got me .. do t stay in s huge hotel … they can’t cope with the personal experience. ( we did not eat in the dinning room )
The breakfast hot servers don’t match the ‘quality ’. Hotel more like a travel lodge breakfast. Cold food that looked wasted! No international options of meats cheese …. Could have been much better. Staff excellent one feels they almost knew the breakfast was not up to much! The management need to take z hard look at breakfast experience!
Stayed in May 2024
Reviewed: 19 May 2024
Maya
United KingdomMattress was old Breakfast could have been better. Stuffy room.
Location Cleaning
Stayed in May 2024
Reviewed: 15 May 2024
David
United KingdomRoom was on third floor, with lift to second and then stairs
Excellent location, spacious car park, large room with additional lounge and refurbished bathroom. Staff were good, the operation just gearing up for the summer after winter break
Stayed in May 2024
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