1 Neptune Quay, Ipswich, IP4 1AX, United Kingdom
#1 of 16 hotels in Ipswich
Guests' ChoiceBased on 1423 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.5
Facilities
9.1
Staff
9.5
Value for money
8.3
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: October 31, 2023
Graham
United KingdomNothing really but suggest bath mat ( to limit possible accidents ) and a safe to be appointed to all rooms. Lounge was very popular so sometimes no available seating.
Spacious, comfortable bed, well appointed, good housekeeping. excellent style. Brilliant location. Menu looked inviting but ate out as meeting friends. Very knowledgable and friendly staff. Highly recommended.
Stayed in October 2023
Reviewed: October 29, 2023
Esme
United KingdomGood stuff, great food excellent cocktails and quirky decor
Stayed in October 2023
Reviewed: October 29, 2023
Denise
United KingdomThe bathroom. Shower without curtain and didn’t drain well. Very stiff tap for bath. Little water coming out of sink Tao. Plumbing is a disaster!!!!
Lovely setting on the quay. Tastefully decorated. Comfortable large double. Coffee great at breakfast. Staff are really friendly and helpful.
Stayed in October 2023
Reviewed: October 28, 2023
Jane
United KingdomEvening menu was not varied enough so we ate elsewhere. Had booked a twin room and checked this - received an email confirming twin room few days before departure. On arrival it was a double room so had to wait while it was changed. Complimentary refreshments would have helped.
Room and with a view. Staff so polite and helpful. Valet parking so no worries about where to park. Lovely breakfast.
Stayed in October 2023
Reviewed: October 23, 2023
Trevor
United KingdomNice location on the harbourside, a spacious room with a very comfortable bed.
Stayed in July 2023
Reviewed: October 23, 2023
Mihaela
United KingdomBeautifully decorated room. Comfortable beds. Lovely hotel. Good breakfast.
Stayed in October 2023
Reviewed: October 22, 2023
Proffitt
United KingdomTwin beds were too small, maybe ok for kids but not big enough for adults
Spacious room, very clean with modern bathroom, Shower was excellent
Stayed in October 2023
Reviewed: October 22, 2023
Nikki
United KingdomEverything it was beautiful and very relaxing, beautiful surroundings and lovely bars and restaurants.
Stayed in October 2023
Reviewed: October 21, 2023
Maria
United KingdomNothing
Staff lovely, location perfect, breakfast delicious
Stayed in September 2023
Reviewed: October 17, 2023
Donna
United KingdomNothing!!
Lovely hotel in the heart of the marina. Beautiful interior and staff were excellent. There is parking on site with plenty of room. Enjoyed a delicious afternoon tea at the venue too.
Stayed in October 2023
Reviewed: October 15, 2023
Julia
United KingdomThe bar lounge area can feel like an entrance lobby.
Location is perfect. The full windows make the best of the situation exceptional view. The room was spacious and accessorised with modern attractive decor. Delicious cocktails.
Stayed in October 2023
Reviewed: October 14, 2023
Scott
United KingdomNothing
Great location and warm welcome
Stayed in September 2023
Reviewed: October 12, 2023
Dominic
United KingdomGreat atmosphere and decorations
Stayed in October 2023
Reviewed: October 9, 2023
Karina
United Kingdomthe bathroom was very small for what i thought i was going to get considering the room was £200 a night. When i say small it was very small but it was still enjoyable. Just didn’t like the shower curtain with how small the bath was. Felt a little bit claustrophobic. Also breakfast. I work in a hotel myself, we have a similar breakfast but if someone pays they are allowed to order what they want and how much they want. I paid £18 extra for a breakfast, a small english breakfast. It was fine because it was my partners birthday so i wasn’t getting too bothered by much just trying to enjoy myself but i sort of expected to be able to get what i wanted with the breakfast for the same price. However, saying that the breakfast was yummy, we enjoyed it and the service was great
Location was fantastic and the room was stunning, the view was lovely and the service was great
Stayed in September 2023
Reviewed: October 9, 2023
Robert
United KingdomRidiculous sinks in bathroom - handwash basin by toilet: no soap. Main basin barely deep enough to wet a flannel. Neither sink permitted kettle to be filled with ease.
Excellent service by friendly staff. Modern lively decor. Provision for and care of disabled guests. Dining experience. Vehicle parking management.
Stayed in October 2023
Reviewed: October 3, 2023
Michelle
United KingdomNothing
Beautiful room, amazing views
Stayed in October 2023
Reviewed: September 25, 2023
Mark
United KingdomNothing
Location is tip top
Stayed in September 2023
Reviewed: September 25, 2023
Susan
United KingdomBreakfast should be included
Stayed in September 2023
Reviewed: September 25, 2023
Edward
United Kingdomwe were greeted by a lovely member of staff who took our bags and parked our car. He then attended to us up to the room. We had received a free upgrade to our original room, which was so lovely. The room and views were gorgeous, great breakfast and very attentive staff.
Stayed in September 2023
Reviewed: September 25, 2023
Sarah
United KingdomNothing to dislike
Everything
Stayed in September 2023
Reviewed: September 24, 2023
Karen
United KingdomLocation, restaurant, style, cleanliness, friendly staff, car parking.
Stayed in August 2023
Reviewed: September 22, 2023
Matthew
United KingdomLack of parking.
Location. Fantastic staff and service. Clean and tidy. Big rooms.
Stayed in September 2023
Reviewed: September 21, 2023
Peter
United KingdomN/A
Very clean very comfortable
Stayed in September 2023
Reviewed: September 20, 2023
Wendy
United KingdomFood very expensive and not much of it
Location was great
Stayed in September 2023
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