Blackout curtains in the rooms would be good

Everything! Stayed as part of a large group and we all had a great time. The staff were excellent and it was great value for money

Stayed in May 2024

No dedicated car park

Comfortable, clean room. Food very good. Convenient position.

Stayed in May 2024

no complaints at all - although I do like a hot plate for breakfast in the morning. That would be the only thing I'd ask for next time!

the ambience is lovely and as the sun was shining for a change it made sitting out on the terrace much better.

Stayed in May 2024

Room small and very hot. No air con. Buffet breakfast not very hot but a good choice. Windows didn't all open in room. Would like coffee machine in room and larger shower gel. Shower heads need a descale. Shower cubicle tiny.

The location was great with the view of the sea. Cocktails excellent in bar. Room very clean Staff all great and friendly

Stayed in May 2024

Nothing

Lovely hotel all round. Friendly, helpful staff. Great meal in the restaurant. Excellent location. Thoroughly enjoyed our stay.

Stayed in May 2024

Would have liked to see a fridge in the room as it was a suite . Apart from that, i couldn't fault the hotel

Spacious, loverly decor and windows that open wide. The bathroom had an ensuite ,shower cubical, and a separate bath. The bed was comfy and more than enough pillows, as for the facilities provided tea , coffee , biscuits, and break fast juice .the view from the window was amazing and made the trip that extra special. For people willing to park, there are signs to pay by phone .on the sign there should be a H . Park in the bays and book your car into reception.

Stayed in May 2024

Lovely friendly staff. Great room and huge bed, very good shower. Very good experience overall.

Stayed in May 2024

Room food location

Stayed in April 2024

Clean room, big bed, nice view, quiet location. Breakfast was fantastic

Stayed in April 2024

Rooms were too warm despite fans

Outside Terrace

Stayed in May 2024

The room was very small and storage spaces were at a premium, especially the desk area, most of which was taken up by the tea making facilities and the wardrobe which was difficult to access being right in the corner. The bathroom, in spite of having no heating at all was extremely hot and stuffy, the extractor fan not doing anything if it was working (reported to reception, told it was the pipes making it hot ?), the shower head did not fit into the higher position holder but was of a decent pressure so a shower was possible, albeit bent double. The single sash window did afford a partial sea view and amazingly in this day and age did open further than the regulation 2 inches, however be aware if you do open it (which you have to to combat the heat from the bathroom) that the seagulls will land on the sill ! There is a fan supplied but it was too noisy to use overnight so be aware the room is warm and stuffy. There is an outside terrace for the bar overlooking the sea but unfortunately on the road outside there are bus parking bays and on both days 2 coaches were parked there blocking any view!

Nice quirky hotel on the clifftop just a short walk into town or the harbour. All the staff were excellent and went above and beyond to make our short stay extremely pleasant, a special mention to Phillipa and Ben. A nice touch is the free bottled water supplied in the room. The breakfast is the usual buffet style so can be a bit hit and miss if you like a full English as the food can have been in the warmers a while, but there is plenty of choice, again excellent staff on both mornings.

Stayed in April 2024

Toilet did not work

All.good

Stayed in April 2024

I would have given this hotel a 10/10 on everything as I was chuffed with it, until check out. We had gone for a walk on the beach, but most of the walkways down/up were closed so it took longer than planned. I also thought our checkout time was 12, as thats when our parking permit they had authorised ended. I got a call when I was on the beach to say I had already been charged for late checkout as we should have been out by 11am, I was then also told that we had to be out by 12 otherwise I would be charged for another night at the rate of £215!! My husband was already on his way back up (quicker for him to go solo than us trying to wrangle our toddler quickly). I found the approach and the way that call was handled, as well as the very strict policy really disappointing. We were all packed and literally just needed to get out the room. If we'd realised it was an 11am checkout, we would have taken our bags down earlier. It was an honest mistake! Other than that, the room was great, staff all very friendly and great location.

Ben on reception was great as was the gentleman looking after breakfast. The room, and the bed, was huge and comfortable.

Stayed in April 2024

The room is just too hot for me, with not breeze for the small amount I could open the window. I also found the pillows very uncomfortable. There is a fan, but I struggle to sleep with a fan on me.

I liked the value of the room compared to local competitors. The breakfast was nice, and better than what some lower priced hotels offer. Pleasantly surprised by the size of the room, after opting for the cheapest option. Nice, good sized bathroom. Nice staff who helped when I asked questions, and easy parking after enquiring.

Stayed in April 2024

The mattresses are a bit too soft. Could be more confortable

The best hotel in folkestone, just on the seafront. Everytime we come and visit our family in town we stay at the view. Very good breakfast too.

Stayed in April 2024

Breakfast was very poor, quality of food wasn't good. It also wasn't described as a buffet breakfast on booking.com.

Rooms was very nice, nice view of the sea, parking was also spot on and very good value for money.

Stayed in April 2024

The property is beautifully decorated and has a great view of the sea. The staff went out of their way to make us feel welcome and housekeeping went above and beyond to provide for the needs of one of our party with mobility issues. This level of service is unusual and was greatly appreciated.

Stayed in April 2024

The hotel generally is a bit tired in terms of decor and facilities. The room had two chairs at the window but they were quite uncomfortable and also too small to sit and still have the view out of the window. There were some issues with the boiler on the first night but these were eventually resolved (though took a bit of chasing).

Spectacular views from the front-facing suite, made the experience very septic. Large very comfortable bed and very spacious room. Staff were pleasant but possibly a bit stretched.

Stayed in April 2024

Friendly staff, nice size room, good breakfast

Stayed in April 2024

N/a

Great location, large clean room, lovely breakfast, staff great

Stayed in April 2024

Nothing

I recommend your hotel to everyone

Stayed in April 2024

No complaints.

Outstanding service and really great helpful staff.

Stayed in April 2024

Rooms next to lift a little noisy.

Location, friendly staff, restaurant

Stayed in April 2024

This hotel is in a beautiful location overlooking the sea and the food in the restaurant is delicious. We had a large number of our wedding guests staying at the hotel and the team organised a group meal for us all the night before. Hana and the team were friendly efficient and always happy to help. One of our family members injured themselves at the wedding and the hotel staff couldn't have been more accommodating when he got back to the hotel in the evening, helping him from the coach back into the hotel and making sure he was comfortable. The rooms were spacious and lovely. Would highly recommend

Stayed in April 2024