Clean,comfortable stay - Staff all very helpful and friendly

Stayed in June 2024

Nothing

Location, cleanliness, breakfast, lovely room

Stayed in April 2024

There was only a bath and no shower.

Good size room andgre

Stayed in June 2024

We expected a family room but we had one of the cottages for our 2 night stay. We travelled with some friends and it was lovely to have the lounge space to socialise in during the evening. We went to Alton Towers on the Saturday and the staff were happy to prepare us a breakfast bap and give us take away coffee to go. All the staff were so friendly and polite. Nothing was too much trouble. Definitely will stay again

Stayed in June 2024

Great location, lovely gardens with plenty of parking.

Stayed in May 2024

Location was fantastic, room was a good size, meals were good and the hotel was well catered for all our needs

Stayed in June 2024

Could have had a bath in the family room for younger kids. Bathroom needed towel rail or hook. Shower a bit feeble.

Amazing breakfast. Staff absolutely lovely. Well situated hotel with lovely views. Good beer garden. Mattresses very comfortable. Good selection of teas and coffees in the room. Good meals and drinks selection in the pub for evening. Family rooms good, with bunk beds.

Stayed in May 2024

We stayed on a Wednesday night due to attending a wedding reception nearby at The Ashes Barns Wedding Venue and were very pleased with the experience. Our room overlooked the front of the hotel and was spacious enough with good curtains to block out the light. While there was some noise from the car park, the size of the hotel means this is minimal and does not disturb. (There is a car park at the back of the hotel too.) The en-suite was functional if cramped but certainly fine for an overnight stay. We took dinner in the restaurant (Wednesday is now Curry Club night) and the food was of a very good standard. The Chicken Curry was very well done and the serving of Roast Beef in Yorkshire Pudding was sizeable; all the time the waiting team could not do enough to help. There seemed to be a number of locals in the bar eating and this is always a good sign. After a comfortable sleep, breakfast (included in out price) was also very good and to be recommended. Rooms are key operated with a fob to access the hotel after 11pm. By the time we returned from the wedding at about 11:30, the hotel was pretty much closed for the night but there was no issue letting ourselves in and to bed.

Stayed in May 2024

No hot water

Beautiful setting set in gorgeous grounds beautiful room

Stayed in May 2024

Food .. bar.. lake

Stayed in May 2024

We had coffee and a sandwich before going to a wedding. The sandwich was poor….the bread was dry, garnish scanty. The breakfast was very average, we expected better.

The setting, the room was beautiful and the bed very comfortable.

Stayed in May 2024

We were requested to go up to bed so the staff could go home and lock up downstairs .. I’ve not come across this before at a hotel.

It’s in a stunning location so close to the lake. The staff were helpful and friendly.

Stayed in May 2024

No hot water in the rooms. A cold shower is not a good start to the day. We reported the problem and nothing appeared to be done about it. We're an easy going group of friends -it was a good job our wives were not with us! James helped us to log onto the wifi which was difficult - the screen visibility needs to be improved.

We found every member of staff was exceptionally friendly and most helpful. Breakfast was excellent. Superb location, beautiful surroundings with easy access to a range of places of interest. A relaxed break, thoroughly enjoyed by all.

Stayed in May 2024

Nothing

We had a lovely stay here the staff were excellent Location wonderful and the food was great will definitely stay there again.

Stayed in March 2024

The variation of style and comfort within the rooms were excessive. My room was very basic and dated! The electric tripped whilst drying my hair, the shower and taps had noooo water pressure, my room had no hot water from the tap at bed time so I had to wash my face with cold water.

The location was perfect The food was delicious The staff were super friendly The garden pods were amazing

Stayed in April 2024

Noisy guests above our room. Not the hotels fault though.

The location was excellent

Stayed in April 2024

Nice hotel, great location and lovely Breakfast.

Stayed in April 2024

No heat in bedroom at bedtime

Nice staff Bass beer

Stayed in April 2024

Very few niggles. No shelves in the bathroom, slow hot water,two bedside tables but only one bedside light

Perfect location for our needs. It’s beautiful by the side of the lake. The staff were friendly and courteous and accommodating. Couldn’t rate them high enough. Breakfast really good and they dealt with my dietary issues very well.

Stayed in April 2024

Small duvet for 2 people

The Breakfast took quite a while to arrive but very very delicious. We ordersd salmon and eggs and vegan Breakfast, everything was delicious.

Stayed in April 2024

The shower was a bit underwhelming but did the job!

We love the family room, it sleeps us and our 3 children perfectly.

Stayed in April 2024

Some rooms don’t have shower. And some very low water pressure

Location excellent and so are surroundings. Food quality good. Staff friendly.

Stayed in April 2024

Water pressure in bathroom - hot water slow to run in shower

Lovely peaceful location Fab food, evening meal and breakfast Staff amazing and friendly/attentive

Stayed in April 2024

The beds past their best

All good no complaints

Stayed in March 2024