The food was terrible

Stayed in May 2024

Dinner was really disappointing. Everything was pre-prepared or reheated, and it was very far from the quality we would expect for the price we were charged. Chips were burned, fajitas dry, fruit crumble raw. We'd have had a better meal at Wetherspoons. It's a shame. We work in Hastings regularly and love this hotel - we've also had great meals in the hotel restaurant before, so it was very unexpected to have such an awful dinner. I don't think the chef we've met on previous occasions can possibly have been there that night. He clearly cared about the food he was presenting, and whoever was in charge that night clearly didn't. In fairness to the hotel, we didn't complain at the time. We should have, but we were grieving the death of a close friend and just didn't have the mental energy. We were sad anyway, and a good dinner wouldn't have changed that - but it really would have helped.

Lovely big room and a friendly welcome at Reception. Great to have a restaurant on site, but we would hesitate before eating there again.

Stayed in April 2024

Windows were filthy. Hotel seems dated but slightly grand.

Beachfront location with limited but free parking. Ample buffet breakfast. Heating worked well.

Stayed in April 2024

Great location very comfortable rooms spacious and clean …beds good also

Stayed in April 2024

My bed wasn’t very comfortable

Great room size and view Staff great

Stayed in April 2024

Grand hotel with spectacular seaside view . Old fashioned decor in the dining area made one feel as if you were there with Queen Victoria herself. Lovely bath with hot water made for a relaxing soak.

Stayed in March 2024

All good

Beautiful room with sea view

Stayed in March 2024

We had a warm welcome on arrival and our room was very comfortable.

Stayed in March 2024

Can’t think of any real problem

Price and location

Stayed in April 2024

Our family room was spotlessly clean, but there were a lot of stains across the carpet which made the room feel dirty.

All of the staff were excellent and delivered great customer service. It was my birthday during our stay and my wife had arranged for bucks fizz at breakfast as a surprise. The staff reserved a table for us and decorated it with birthday confetti and balloons, and served us tea / coffee at the table as soon as we arrived. After breakfast, they brought out some lovely carrot cake with cream and a candle and sang me happy birthday - my wife hadn't arranged this part, they did it under their own volition and it was a really lovely thing for them to do.

Stayed in April 2024

Hotel smelt fusty, so did bedroom. Can understand to renovate such a vast building would be of aa horrendous cost. Seaview room windows not of sufficient quality to keep the noise and battering of the weather outside. The flat roof had a right knock up for cable supports to the outside lights. not a good sight.

First room allocated had what looked like a double camp bed! Requested a change of room and duly obliged. Bed ok and bathroom good. Receptionist, breakfast staff good. Breakfast was of a good standard.

Stayed in April 2024

The twin beds were different heights and mix matched headboards.

Perfect location on the sea front. A very grand hotel in its day. Our bedrooms were very big. There was a fridge in the room which we weren’t expecting.

Stayed in April 2024

Liked very much my suite 203. The view and light is fantastic. The bed sits comfortably in the bedroom, indeed the bed was very comfortable. BUT the adjoining room has no idea what it is offering or should be offering. The sofa iis tiny and drab, not exactly a comfortable spread out for the watching of the television placed the other side of the room. One would rather be cosily in bed watching a TV fixed to the corner wall of the bedroom. The point of the adjoining room should be addressed. What does it offer. What should it offer. A work space. A large attractive sofa bed. A larger table in the window fir eating. Shame the windows can’t be cleaned, beautiful light unfortunately highlights the dirtiness but i don’t see how they can be cleaned as gone are the days when window cleaners stood on a window ledge! All said i very much look forward to returning 7/8 June for my daughter’s wedding in Hastings.

Fried egg was like rubber. Tomatoes raw. Bacon another sheet of rubber.

Stayed in April 2024

The mattresses are very soft.

The character of the hotel is exactly what I love and expected to see, it exceeded my expectations, furniture is period as expected, but a I was very happy with how clean the hotel was

Stayed in April 2024

The rooms do require some modernisation - especially the squeaky floors and outdated windows which provide very little soundproofing against the outside traffic. No parking at the hotel.

Beautiful location right next to the beach with an unusual interior design. Breakfast is excellent with a wide variety of dishes on offer. Staff are attentive and helpful. There are a lot of highly rated restaurants very close by for delicious evening meals.

Stayed in April 2024

Large room with excellent sea views

Stayed in April 2024

Lovely brekkie. Very friendly staff. Comfortable and large rooms. Really good location and value for money. We will be back

Stayed in April 2024

I found it difficult to adjust the shower - water was too hot.

I didn't need breakfast as visiting family but the sea view from the restaurant would be lovely! Reassuring to have pleasant & helpful staff at reception - so often lacking in many places these days. Spacious room, comfy bed, warm duvet.

Stayed in March 2024

Room was cold but plenty of heating available to switch on and was warm within an hour, would have been nice to have the room warm when we arrived but no biggie

everything - although the room is dated it was massive, could do with an upgrade as a little tired but it was clean and comfortable. Would happily stay again. Breakfast was good value and veggie sausage on request was available

Stayed in March 2024

Excellent room, friendly reception

Stayed in April 2024

Nothing

Friendly staff,great bar food at a reasonable price especially the seafood platter. The rooms are spacious with high ceilings & clean. A Quality older style hotel at a good price.

Stayed in April 2024

Cold tap doesn't work. We were given a 'suite ' , kettle down a spiral staircase, water / sink upstairs so not great . Needs a good clean View was rubbish .

Stayed in April 2024

Breakfast was cold. Even the plates were cold

Excellent sized room. Friendly staff, value for money. Good choice of breakfast

Stayed in April 2024

the hotel need some TLC nothing spectacular just sprucing up and possibly some modernisation in the rooms

Everything was good,

Stayed in April 2024