2-24 Kensington High St, Kensington and Chelsea, London, W8 4PT, United Kingdom
#408 of 1,006 hotels in London
Guests' ChoiceBased on 2505 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
9.3
Facilities
8.2
Staff
8.6
Value for money
7.6
Free WiFi
8.3
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End of dialog contentReviewed: 26 April 2024
Carol
United StatesRooms nicely laid out. The staff was very helpful and pleasant! The location was close to great shopping and dining. There was a wonderful Chinese restaurant in the hotel with amazing views. The piano bar was great!
Stayed in April 2024
Reviewed: 26 April 2024
Lisa
United KingdomBreakfast is a little over priced. I had breakfast included in my room rate and was gobsmacked to be presented with a bill for breakfast service charge whilst I ate. Noisy refurbishment works started a little too early.
Great location. Lovely room, very clean and comfortable. (A touch on the small side but this isn’t uncommon in London.)
Stayed in April 2024
Reviewed: 26 April 2024
Ali
TurkeyThe first night, around 10 o'clock, one of the staff knocked very hard on the door. When I opened the door, he told me that the next room had complained about your noise. 1. Normally they shouldn't do it like that, should have called from the reception and ask. 2. They should come and see if there is a noise, in a normal conversational tone (no music, no TV, no meeting, etc.), nobody should complain at 10 o'clock.
Very beautiful view Location fantastic A bit expensive but worth it...
Stayed in April 2024
Reviewed: 25 April 2024
Martin
United KingdomNA
Everything
Stayed in March 2024
Reviewed: 22 April 2024
Jackie
MaltaVery central, very clean
Stayed in March 2024
Reviewed: 21 April 2024
Una
United KingdomRooms a little bit dated, had to ask for ironing facilities
Really pleasant staff Residence bar with live music.
Stayed in April 2024
Reviewed: 20 April 2024
Andy
United KingdomThe rooms were small and at 7.45 each morning there was loud banging and drilling from workmen evidently refurbishing rooms.
The location was fine. The staff were excellent.
Stayed in April 2024
Reviewed: 19 April 2024
Angela
United KingdomMy room was smaller than most places. Adequate and comfortable but not luxurious.
Excellent breakfast, plenty of choices. The Chinese Restaurant on the 10th floor was wonderful.
Stayed in April 2024
Reviewed: 19 April 2024
Amal
QatarThe location
The stuff
Stayed in April 2024
Reviewed: 19 April 2024
Robert
United KingdomFantastic views from the room
Stayed in April 2024
Reviewed: 16 April 2024
Steve
United KingdomRoom size was very small for a double, my son had a twin and it was huge in comparison
Stayed in April 2024
Reviewed: 15 April 2024
Abdulaziz
United Arab EmiratesLocation Friendliness of the staff In room dining
Stayed in April 2024
Reviewed: 15 April 2024
Peter
United KingdomRoom was smaller than expected and a little cramped Breakfast was ok but service was slow/poor. Didn't clear away plates etc
Location was excellent and staff were very good.
Stayed in April 2024
Reviewed: 14 April 2024
Andrea
ItalyA bit noisy at night due to music in the piano bar
Excellent location, great breakfast, very friendly staff, cleanliness
Stayed in April 2024
Reviewed: 14 April 2024
Derek
United KingdomGreat towalk into Kensington
Stayed in April 2024
Reviewed: 12 April 2024
Julie
United KingdomThe staff and very helpful & friendly.
Stayed in April 2024
Reviewed: 11 April 2024
Victoria
SpainFantastic views, amazing location for the Royal Albert Hall
Stayed in April 2024
Reviewed: 10 April 2024
Michael
Singaporethe attitude of the check-in staff
Andrea was able and had to intervene on his own initiative and offered us two connecting rooms which were requested and confirmed during our first stay but the check-in staff told us otherwise when we came back for the second stay.
Stayed in April 2024
Reviewed: 8 April 2024
Robert
CanadaFront desk, wonder service by Raphael and the entire team. Very friendly and professional staff/servers at the restaurant.
Stayed in April 2024
Reviewed: 8 April 2024
Ali
United KingdomBreakfast was poor quality used to be much better - The Gym is not related to the hotel. The hotel bar is non existent but location and with a pub facing the hotel all is good
Breakfast very average, rooms excellent and clean, location top notch - I would recommend this hotel to anyone looking to have a comfortable room in a suburb location.
Stayed in March 2024
Reviewed: 8 April 2024
Fiona
United KingdomNothing
Clean comfortable and very friendly hotel, good location close to the Albert Hall
Stayed in March 2024
Reviewed: 8 April 2024
Nigel
GuernseyNothing really
Location was good (for Royal Albert Hall). Well laid out quiet room; comfortable bed; good breakfast. Late night pizza in the Piano Bar was very tasty.
Stayed in April 2024
Reviewed: 8 April 2024
George
United KingdomDouble bed small. Not a restful night.
Location. Good staff. Excellent breakfast choice.
Stayed in April 2024
Reviewed: 7 April 2024
Emma
United KingdomThe bed was too hard
Location, cleanliness, friendly staff
Stayed in April 2024
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