Sadly the desk wasn't manned at 8am for checkout and calling the number/ringing the bell didn't get anyone. There wasn't a safe key drop for checking out either. Beds were a little solid and the pillows were lumpy but the biggest thing was the room was drafty. The window didn't close so all the noise from the port came in and it was cold unless the electric heater was left on. I've paid less for better in the centre of Glasgow. Did also find a woodlouse and the carpets were covered in white hair, clearly hadn't been hoovered .

All the staff were amazing, really nice when I showed up. The room was nice with a nice view and the bathroom was nice.

Stayed in April 2023

Room wasn't great, we got a budget family room as we had a dog. Very dated, plug socket wasn't safe, shower head was broken and room wasn't that clean. The bedding was though and we just needed somewhere to sleep for the night so it did the job.

Very friendly greeting from Dylan, lovely view and bed was comfortable.

Stayed in April 2023

It’s not fit to be open as a hotel.

Stayed in April 2023

I loved the historic feel of the place and the reception staff was so welcoming and friendly!

Stayed in February 2023

Whilst the room was comfortable with the electric heater the bathroom was freezing. Not ideal during a visit in January It was only when we arrived that I was told the kitchen and bar were closed for our stay. This was inconvenient but would have been a problem if we didn’t have a car and had to walk the 45 minutes to the town centre. The building is being renovated but little care was taken to avoid a bag of cement by the front door

Our room was overlooking the ferry.It was comfortable and the decor was good.The architecture of the building is fascinating and the owners should be proud of their attempts to renovate it .It seems a lifelong project. I arrived on my own for the first night and was upgraded to the sea view double we booked for the second night.

Stayed in January 2023

no heating,dirty ,wet,the window was broken ,there was holes in the window frame even when you close it fully

WE FOUND WEED ,GRINDER AND A KNIFE IN THE ROOM!!! the room was wet and cold! radiators was not working so there was an old heater wich looks dangerous u cant leave it through the day or night .

Stayed in December 2022

cold room and water not hot enough to be able to have a warm shower

location

Stayed in January 2023

n/a

Very friendly staff, good breakfast. Room was heated nicely by the time we got there. planty of parking too.

Stayed in October 2022

No wi-fi in the room, mold in the bathroom.

The view from the window and breakfast.

Stayed in October 2022

Attention to detail regarding cleaning.

Location great and dog friendly.

Stayed in September 2022

the building is beautiful

Stayed in September 2022

need done up

needs a re vamp

Stayed in September 2022

you can tell she’s been a grand old lady who’s needing bit of tlc but I believe they are refurbing. bed was lovely and comfortable but it was 2 single beds just placed together and seam was annoying right down the middle. we had a superior room windows were a wee bit marked but just gave a wee wipe with some loo roll, couple wee bits on wall where paints flaked off but was alright didn’t effect me.

room was massive and clean, good shower great view to the ferry terminal watching comings and goings, plenty seats in garden at front and lucky enough to have great weather to sit out. morag ( I think her name was) on reception was lovely.

Stayed in September 2022

We were put in staff quarters! Room was in disrepair and damp. Cold. No hot water. Dirty. Wasn't willing to even try shower. Bathroom floor wet through in morning. Not as advertised as we weren't even in the gorgeous hotel. Took key to reception at 8am and rang bell to complain and no-one came! Gorgeous building but never had the chance to experience it. Yes a budget room but £60 .... seriously n that's with no breakfast 😕

The area

Stayed in September 2022

We've stayed in some sub par hotels and appreciate the fact that this hotel is an old building and would be costly to renovate completely. The hotel had an unwelcoming feeling besides the lady on reception, the bar had no Sky TV, was empty and lights turned off early, the restaurant wasn't open whenever we went past. The grand staircase had 3 different carpet styles and hadn't been hoovered in some time. We didn't eat at the hotel so I can't comment on the food. We were disappointed in the location, didn't realise it was so far from the town centre which is perhaps our fault for not checking properly. This meant we spent a fair bit on taxis so that we could have wine with dinner while out. As for our room, we paid a £30 upgrade to get a sea view of the ferry terminal :-(. We stayed in the Skye room which was spacious, the decor wasn't the best, very cheap looking. It looked like water had run down the walls at some point and there were cobwebs from the headboard to the wall. There were 2 different patter of carpet joined with a metal runner that I hurt my feet on twice as the screws kept popping up. The socket for the kettle was behind the large dresser which was considerably damaged, we had to climb behind it to plug the kettle in. The bathroom wasn't the cleanest, towels very thin and tiny, no glasses, the shelf was missing so nowhere to put toiletries and the shower was positively claustrophobic, it was so small. I'd like to add that locals told us this hotel was used by people during Covid for long stay and though I completely understand the hotel doing what they could to stay open through the pandemic it looks like there are still some long term guests. Every time we came in or out of our room there was a distinct smell of cannabis/green Though Dunoon is lovely we definitely will not visit this hotel again and felt it was a lot of money spent for 2 rather disappointing nights away.

Not much to be honest, only met 1 staff member at the hotel and she was very nice and helpful and the room was spacious.

Stayed in August 2022

The hotel is a work in progress.There is no full time reception, the decor is shabby. The shower base filled up with water. At breakfast the service was poor, there was a very large urn marked tea and another marked coffee, no other teas were available. There was limited cereals, two jugs with juice, and toast. No breakfast menu, a lad asked what I wanted. I asked what was available and he gave a rambling answer about bacon rolls and eggs. I didn't feel confident enough to try the cooked breakfast. I will not use the hotel again.

The swallows flying around the terrace and the view over the loch. The bed was comfortable.

Stayed in August 2022

rooms not ready hardly saw any staff hotel was in need of full renovation

the location was perfect for us

Stayed in August 2022

No staff manager was also receptionist,mix up with other people in partys booking. Was not on system and had to wait till manager cleaned room! Decor very poor looks like tried to decorate in parts but very unfinished. Cob webs in bedroom. Very dirty windows. Curtains odd sizes!! Dampness in staircase. This could be a lovely hotel but seems lack of staff and unfinished and botched attempts at decorating are letting it down.

The bed was comfy and clean and bathroom was clean

Stayed in August 2022

No hot shower or heating in these so called lodges, have seen better horse stables in better condition

Nothing

Stayed in August 2022

old, damp, paper coming off walls, shower was broken and mouldy, not completely clean, main area sofas were covered in dust, just completely run down

the staff were lovely

Stayed in August 2022

old building - needs urgent renovation; no wifi; lots of construction workers; staff were friendly enough but seemed rather eccentric; DO NOT buy the breakfast - for £8 per person you get ONE sausage, ONE piece of bacon, an egg, ONE rock solid potato scone and a lovely dry hash brown - thought the orange and apple juice were nice and so was the toast (only because you do it yourself though!)

good location - and easy to check out

Stayed in August 2022

First room terrible, below any standard for £60 per night (without breakfast) and tile in bathroom broken! Moved to another room, okay but newly fitted bathroom: loose toilet, loose tap in sink, nowhere to put soap in shower and shower door wouldn’t close! When room was £60 and breakfast was another £14 on top, that doesn’t equate to basic and horrible, which was experience of first room! But second room was more like £75 in value! Breakfast was one of the best we’ve ever had!!

Lovely breakfast, and looked after by lovely older gentleman doing breakfasts!

Stayed in July 2022

Bed was so worn out I have a bad back anyway but me and my wife woke up as if we had a kicking during the night room had paint flaking off due to water damage bathroom had damp and stained walls due to water leaks avoid room 15 hotel needs some tlc

Friendly staff nice bar area food looked nice hotel looks nice from the outside

Stayed in July 2022

Absolutely nothing - everything was perfect!

The actual building was amazing, so grand and beautiful yet very comfortable. Access was so easy from the ferry terminal. The location is excellent for travelling fairly short distances to other interesting and scenic places, and the views were outstanding. Plenty of eating places also, good food and good value. Our dog was made to feel like an honoured guest, not here on sufference. The peace and tranquility of the hotel and the surroundings were just what was needed to de-stress. I can't wait to come back!

Stayed in July 2022

Very dirty, run down and stinks

The hotel is very run down, the room was dirty, bathroom dirty, wall paper falling of the ceiling, the windows were so dirty it was hard to see out of them. Over priced. Bathroom self of eggs?

Stayed in July 2022