Lack of parking. We realised that there were limited spaces outside the hotel but were also led to believe that there would be on-road parking nearby if the hotel spaces were unavailable. Unfortunately we couldn’t get one of the (very limited) spaces outside the hotel and everywhere else nearby is either residents only or Ringo (4 hours max). The hotel needs to be more transparent about this. Great if you’re not needing parking but if you are then be aware!

Excellent value, great location, clean & comfortable, nice staff.

Stayed in November 2024

I had dinner in-house which was pricey but good. Sleeping late was not an option on the Sunday as housekeeping start on the rooms early.

The room was quiet as the hotel is set off the road slightly and I was on a high floor. My daughter was able to nap on Saturday afternoon with a wedding on downstairs so the old fashioned thick walls did their stuff! The rooms were all comfortable and the reception staff were very friendly and helpful. Also the staff in the restaurant. This boutique hotel has character and a helpful, no frills feel to it.

Stayed in November 2024

Rooms are tired looking and both the toilet and shower weren't working well. However the staff did give us a 10% refund for the inconvenience

Great location and friendly staff

Stayed in November 2024

The room we stayed in was comfortable but the bathroom needs a complete refit, big stain on carpet under the desk, and a picture missing on the wall.

Great location, hotel has a nice feel, good breakfast, a little bit shabby at the edges but still very nice.

Stayed in November 2024

We were on the top floor, and the lack of a lift was far from ideal! The first flights of stairs were fine, but the last short steep spiral bit challenged!

The location and the staff were both excellent for what we wanted.

Stayed in November 2024

One of our single rooms was very small, the hotel did ask if I would like to change but as i was only there for three nights i declined. Although it was small it had everything I needed for a great stay.

The staff was lovely and very helpful, the rooms was clean and location was excellent

Stayed in November 2024

Bathroom looks fine at first glance, but genuinely a little tired, and needs updating. A tear to the Lino, and a toilet that took ages to replenish the cistern. Fine for the price I paid, but falling behind what people expect.

Location is superb, and why I keep returning. Nice staff on arrival, and also on departure. And real coffee and a cafetière in the room is a big thumbs up from me. Wifi, and sockets near the bed too.

Stayed in November 2024

I would have liked a little more information available in the room, about the hotel and the surrounding area.

The hotel was in an excellent location - right in the heart of Clifton village, a stone's throw from the Suspension Bridge and a short bus ride from the centre of the city. Communication with the hotel before my stay was excellent, and check-in was straightforward. The room was comfortable and had nearly everything that I required. Overall, I was very pleased with this choice, and will stay there again.

Stayed in November 2024

Squeaky floorboards which made it tricky to move quietly at night without disturbing others!

The staff were all exemplary and truly understood guests’ needs. The breakfast was absolutely excellent, as were the staff in the dining room each morning. We liked the use of the open area walls for exhibiting artwork.

Stayed in November 2024

Room quite small

Really good breakfast. Excellent staff. Nice hotel

Stayed in November 2024

No lift for upstairs rooms which made carrying luggage a bit cumbersome.

The proximity to public transport was a bonus for me and very clean room and comfortable bed.

Stayed in October 2024

Had a single room which was great EXCEPT it was in the basement directly beneath the bar. This meant that it was very noisy as you could hear people, music and EVERY scrape of a chair leg. There was little point in going to bed until the bar closed! My daughter had an upstairs single room which was great!

Beds and rooms nice. Nice bar and very nice and helpful staff. Great location. Lovely building

Stayed in October 2024

More tables for breakfast

Location Friendliness of the staff

Stayed in October 2024

Single room in basement was subject to noise disturbance from bar and breakfast room on floor above, nearby domestic staff area and communal toilet. Too much hollandaise sauce on eggs florentine.

Quiet location but still had a buzz to it. Interesting shops to browse nearby. Cafetiere coffee and fresh fruit in room where a nice touch.

Stayed in October 2024

Getting charged £2 for the bottle of water out of the mini bar

Nice and clean and helpful staff, ordered a taxi for me in the morning,

Stayed in October 2024

From the downsides, the door is not well sound proofed and you can hear any noise from the corridor which woke me up multiple times during the night. This problem is very common in hotels though. The buffet part of the breakfast is not extraordinary and even though I liked the cooked breakfast I found that 16£ is a little too expensive for what it was.

The hotel is in a nice location, there is a bus stop just in front of it and it's only 20 minutes walk to the University of Bristol. My room was small but clean and cozy. The staff at the reception and in the breakfast room were friendly and helpful. The cooked breakfast was delicious. Overall, I think it's a great value for money.

Stayed in October 2024

Bed sheets were uncomfortable

Location is good

Stayed in October 2024

Price was ok but didn't reflect well against the size of room I was put in. Also the parking situation is dire and overpriced. Luckily I got parked at a non busy time.

Location was good for my work.

Stayed in October 2024

Parking is very limited. Only 9 places for the whole of the hotel Bedroom was very hot

Friendly staff. Very helpful when the window was stuck in our bedroom

Stayed in October 2024

the room was very small , the mattress not comfortable and they don't have car park

Breakfast excellent , staff polite and friendly , biscuits for free .

Stayed in October 2024

Parking

Location

Stayed in August 2024

breakfast cost

amenities..

Stayed in October 2024

Perfect location! Easy to get around with frequent bus service which also goes to Temple Meads train station.

Stayed in October 2024

Nothing to not like, good stay for the price we paid!

Great location, comfortable bed, friendly staff

Stayed in October 2024