The hotel itself is a real maze, and we laughed about it with other guests daily because someone was always getting lost in the hallways. You have to go back and forth between two buildings, and in one building, there's only one elevator, and of course, it's on the side where you go for breakfast. If you're on the top floor, good luck with the stairs after a full breakfast! :D There were three of us staying, but the room didn't take that into account, for example, there were only two glasses in the bathroom and next to the kettle. As for cleanliness, there were a couple of hairs in the sink, the blackout curtain in the room was partially off its track, and the hand soap was empty.

The hotel itself was cozy, and even the sofa bed was comfortable. The room had a large empty fridge, and the shower was fantastic! If you're coming from abroad, there are straight USB charging ports in the room, so an adapter isn't necessary. The location is excellent, with bus stops, the metro, and the train station right next to you. You could also order food to the room from nearby restaurants, although we didn't try this, it's a great idea! The value for money compared to other hotels in London was okay; I've stayed in worse places and paid more. The breakfast here was excellent!

Stayed in April 2024

Room with the big windows

Stayed in April 2024

Nothing really

Convenient location for arrival/onward travel. Clean, modern and well maintained building. Excellent buffet breakfast Convenient luggage storage upon departure as well as sensible 12pm check-out option. No quibble early check-in offer

Stayed in April 2024

Breakfast was a bit repetitive - would have been nice for some variance in what was on offer each day. By our 4th day I was looking forward to not having breakfast there! The opaque window in the bathrooms is a bit painful when someone uses the bathroom in the night and results in the sleeping area being flooded with light. Room cost is in line with London prices at a decent hotel.

Rooms were good size (for London standards), we had a great view across the city. The shower was strong and bed was comfortable. We asked for extra pillows and they were delivered no problems. 5 min walk from Victoria station/trains/tube/buses. Check in and out was super easy.

Stayed in April 2024

Room was a longvwaybfrom reception. Strange pole at the end of the bed with tje TV.

Quiet room, friendly staff

Stayed in April 2024

The walk to the room was ridiculous. It resembled a rabbit warren. Took us ages to reach the room from the main lifts. The lift closest to us was down to a closed restaurant. Cheap toilet roll. Raw looking sausages at breakfast.

Lovely hotel and the room was a good size for the 3 of us. Extremely comfortable beds and very clean. The breakfast was lovely.

Stayed in April 2024

The bed was a bit hard for my back. The view was into another room.

Location, breakfast

Stayed in April 2024

The rooms are not well soundproofed There were no face cloths. My room only had one narrow window My toilet didn’t flush well

Strong points were the friendly helpful staff, location, room size, breakfast, cleanliness, comfortable bed

Stayed in April 2024

The breakfast was cold

Its location

Stayed in April 2024

Seems like there no services in the hotel. Everything that I asked was answered “we dont have it”. Elementary things like ordering a taxi, Socket adapter..

Great location.

Stayed in April 2024

Noisy work being done outside

Location was perfect

Stayed in April 2024

Work going on. Expensive bar with service added for drinks. Room only had one small chair.

Excellent location. Varied breakfast

Stayed in April 2024

10 min walking between the lubby and the room. The hotel is tow different building . And the link between the tow building is via 2nd floor only . It's was annoying . My room was in the 1st floor on the 2nd building.

Stayed in April 2024

There was a construction while we were staying there, so the lobby were very noisy. The other thing is a breakfast that was across the street, so you have to dress and go outside the hotel. The room is very small and almost no place to store your belongings.

Very convenient location close to Victoria train station, a lot of public transportation nearby, so you can get everywhere by double decker bus. An extra sightseeing on the top of the bus is a bonus.

Stayed in April 2024

Breakfast is same every morning.Rooms are not so spacious,and there is no possibility to open window in room.Constuction works are all over street so its not nice neighorhood.But I will recommend this hotel for city tour.

Very convenient location,very close to metro station Victoria,nice shops and restaurants just around the corner. Good,quality breakfast.Fast check in and check out

Stayed in April 2024

Breakfast was next door in another building.

Lots of choice but no oatmeal.

Stayed in April 2024

Breakfast was excellent and staff is very supportive

Stayed in April 2024

Only think is I was asked what time I will be checking in, I had said 12 to 1. Looking at the size of the hotel, I expected to be accommodated this timing as it was only a couple of hours before the standard timing. I was made wait for quite long before the room was allocated. The person who served me on the reception while checking in was a bit rude as did not pay attention to my concerns that why I am checking in earlier and she kept saying before three we can’t give you the room. Not a major concerns about this but there was no water facility while I was waiting for room.

I enjoyed my stay and the breakfast was amazing. Verity of options including vegetarian. Omar, the service manager was really helpful especially in charging my mobile phone. Thank you.

Stayed in April 2024

location

Stayed in April 2024

Staff bit neutral

Location is perfect. Good selection of breakfast

Stayed in April 2024

Nice bathroom, location near Victotia Station, wonderful breakfast

Stayed in April 2024

Layout of the hotel very confusing

Rooms were very comfortable location was perfect for our needs

Stayed in April 2024

Not applicable

Location cleanlinessroom space

Stayed in April 2024

Everything was great

Well situated, Very comfortable beds. Whilst without windows the room was so tastefully decorated that you didn't really realise there were no windows. Breakfast excellent with large choice.

Stayed in April 2024