Bowling Green Rd, Thatcham, Newbury, RG18 3RP, United Kingdom
#14 of 16 hotels in Newbury
Guests' ChoiceBased on 687 hotel reviews
7.4Cleanliness
8.2
Comfort
8.1
Location
8.2
Facilities
7.9
Staff
8.3
Value for money
7.5
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 17, 2024
Alistair
United KingdomThere wasn't really anything not to like. Being extremely picky, maybe HD tv and a sports channel or 2, but I am aware it isn't in the middle on London.
The room was a very good size, I had a sofa and a desk to work at. The bed was very comfortable and I had a very good nights sleep. I was only going to have a small breakfast but was drawn in. The hot food was very good quality and the continental had everything you would want.
Stayed in June 2024
Reviewed: June 15, 2024
David
United KingdomSo dated and all the carpets could do with a proper clean
The shower
Stayed in June 2024
Reviewed: June 13, 2024
Care
United KingdomWent for evening meal 7:30, starter arrived 7:45.Main course arrived 8:15+ = wrong meal, sent it back.Requested where was meal at 9pm, chef forgot the order.By then too late to eat a meal at 9:15 settled for a dessert Chaos really
Hotel & staff
Stayed in June 2024
Reviewed: June 10, 2024
Toni
United KingdomOutdoor seating would make a difference
Relaxing stay, nice food, very comfortable
Stayed in June 2024
Reviewed: June 9, 2024
Hemraj
United KingdomLifts not working, a bit difficult to go upstairs especially with waking problems.
Location was good, good parking.
Stayed in June 2024
Reviewed: June 6, 2024
Paula
United KingdomWe were put in a disabled room. Sliding door for bathroom was very difficult to close No light bulb in one of the bedside lights No plu in the bathroom sink
Comfortable and clean Spa facilities were good
Stayed in June 2024
Reviewed: June 5, 2024
Allison
United KingdomAll was as expected
All was good and great value for money
Stayed in May 2024
Reviewed: June 3, 2024
Alex
United KingdomDidn’t keep pastries refreshed. Coffee was ok but not great.
Good gym and sauna, boditrax equipment was great. Good eggs Royale
Stayed in June 2024
Reviewed: June 1, 2024
Mark
United KingdomA little dated in places
Comfortable, and access to the pool/gym facilities
Stayed in May 2024
Reviewed: May 29, 2024
Muriel
United KingdomLifts not working and no sign of repair .
Good location. Staff friendly. Good breakfast.
Stayed in May 2024
Reviewed: May 28, 2024
Moinni
United KingdomThe staff were mostly pleasant but they seemed a bit disorganized. On the second night, the food was a bit of a let down as we felt we were given leftovers. The night before, food was much better.
The hotel is freshly refurbished so mostly clean and fresh. The spa facilities are basic but not crowded at all so that's a bonus. The hotel is located in a very quiet area eventhough it's very close to a rather busy road. Breakfast and 1 of our dinners were very good.
Stayed in May 2024
Reviewed: May 27, 2024
Trixie
United KingdomThe bathroom, There was no handrail to hold to get into the bath for a shower, and having just had a hip replacement I had to be extremely careful.
room was ok but could have had better lighting. Breakfast was ok.
Stayed in May 2024
Reviewed: May 27, 2024
Peter
United KingdomRestaurant service very poor,40 minutes sat at table without offer of a drink or menu?,Gaveup and and went into town to eat!!
Staff friendly and helpful Room clean and tidy ,Lounge and bar very good
Stayed in May 2024
Reviewed: May 27, 2024
Paul
United Kingdom£4 for half a coke how do you justify that Just under a tenner for a glass of wine . RIPOFF breakfast was a bit disorganised but ok
Really nice hotel for the price staff were friendly room really nice . 2nd time we have stsyed here
Stayed in May 2024
Reviewed: May 27, 2024
Julie
United KingdomBreakfast Buffett
Stayed in May 2024
Reviewed: May 23, 2024
Louise
United KingdomLifts didn’t work No AC in rooms (broken) Fridge broken
Location Staff Cleanliness
Stayed in May 2024
Reviewed: May 22, 2024
Boyoko
United KingdomWell located, good parking space, good WiFi, good food, very confortable bed and pillow, had a great sleep, etc
Stayed in May 2024
Reviewed: May 22, 2024
Simon
United KingdomSalmon was a little overcooked at dinner
Breakfast good. Pool good
Stayed in May 2024
Reviewed: May 20, 2024
Tracey
United KingdomThere were various little things that needed attention, such as the remote control not working for the A/C, the lift being out of order, the loo seat being broken, a light bulb out
The room was comfortable, modern and spacious. The staff were very friendly and professional.
Stayed in May 2024
Reviewed: May 19, 2024
Louise
United KingdomLift wasn’t working. Nil prior warning of this. Room was in 2nd floor lots of luggage to have to carry and doing it difficult. Air con wasn’t working Fridge had been removed from room
Reception staff were excellent Bar staff very helpful Good location Rooms very spacious
Stayed in May 2024
Reviewed: May 18, 2024
Danielle
United KingdomThe room was quite hot even with windows open and the air conditioning unit wasn’t working. The plugs could do with some updating- ie having some usb sockets but these are minor things
Beautiful property, great gym, spa and pool
Stayed in May 2024
Reviewed: May 13, 2024
Abid
United KingdomRooms looked a bit dated and tvs were old
Service was great and nice and quiet
Stayed in May 2024
Reviewed: May 12, 2024
Helen
United KingdomSteam room out of action and pool female changing rooms smelt of urine
Spa facilities Hotel room was clean and prompt customer service
Stayed in May 2024
Reviewed: January 26, 2022
Dorothy
United KingdomThe hotel was very quiet but that’s because it was Christmas and with COVID
Breakfast was a bit strange because of COVID but the food was very nice. I asked if I could have a fresh fried egg and it was very nice. The spar was very good well organised.
Stayed in December 2021
Marignane, France
Aberdour, UK
Valdosta, USA
Palm Cove, Australia
Leutasch, Austria
Erie, USA
Doha, Qatar
Usmate Velate, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content