London Rd, East Grinstead, East Grinstead, RH19 2BH, United Kingdom
#5 of 13 hotels in East Grinstead
Guests' ChoiceBased on 1942 hotel reviews
7.8Cleanliness
8.3
Comfort
8.4
Location
8.3
Facilities
8.1
Staff
8.7
Value for money
7.7
Free WiFi
8.4
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End of dialog contentReviewed: 18 December 2023
Chris
United KingdomNot much, the location is ok, good for Gatwick exploring the Surrey Hills, South Coast (need car) or being close to Queen Victoria Hospital (our reason for staying).
King room was huge, bed was huge, breakfast good selection and also catered for Gluten Free. Staff were extremely polite and very helpful. Being able to use the Spa facilities, which were very good was an added bonus.
Stayed in December 2023
Reviewed: 18 December 2023
Martin
United KingdomRoom to cold even the bathroom
Good size room and friendly staff
Stayed in December 2023
Reviewed: 14 December 2023
Angela
United KingdomBed
Stayed in December 2023
Reviewed: 5 December 2023
Diane
United KingdomClean comfortable hotel with good facilities and friendly staff
Stayed in December 2023
Reviewed: 4 December 2023
Emma
United KingdomNeat clean helpful
Stayed in December 2023
Reviewed: 29 November 2023
Kerry
SpainNothing
The bed was comfortable, everything was clean, breakfast was of a high standard with plenty of variety. Staff were friendly and helpful and the building well maintained
Stayed in November 2023
Reviewed: 29 November 2023
Marilyn
United KingdomThe only fault was the pillow quality, they were very small and quite uncomfortable.
Location and Hotel standard
Stayed in November 2023
Reviewed: 27 November 2023
Michael
United KingdomN/A
Room was roomy and very comfortable; both dinner and breakfasts were good value
Stayed in November 2023
Reviewed: 19 November 2023
Joyce
United KingdomThe food was expensive and absolutely terrible. I ordered a club sandwich and it was entirely inedible. I'd recommend dining elsewhere (a nearby pub has excellent and well priced food). There was a function one night with very loud music which went on until 1am and kept me awake. I feel this should have been advertised.
The staff were lovely and very accommodating in all aspects. The hotel is well situated although better to have a car. The room was lovely and the amenities great. The spa on the whole, very relaxing.
Stayed in November 2023
Reviewed: 14 November 2023
Sheila
IrelandI think the bedrooms/bathrooms may need some refurbishment. However the bed was particularly comfortable and the room was very big.
Location and general comfort. Excellent breakfast choices.
Stayed in November 2023
Reviewed: 12 November 2023
Rachel
United KingdomIt ticked all the boxes for us.
All areas very clean and nicely decorated. Spa was exceptionally clean and well presented compared to another local hotel spa which is 3x more expensive!
Stayed in November 2023
Reviewed: 9 November 2023
Debbie
United KingdomShower
Room
Stayed in November 2023
Reviewed: 8 November 2023
Ed
United KingdomVery friendly staff, room was great. Clean and tidy.
Stayed in November 2023
Reviewed: 2 November 2023
Graham
United KingdomAll goog
Excellent
Stayed in October 2023
Reviewed: 1 November 2023
Everton
GermanyN/A
Convenient location for Gatwick.
Stayed in October 2023
Reviewed: 30 October 2023
Jamie
ThailandBathrooms need updating
Great staff throughout Decent sized rooms Great location for Gatwick Good food
Stayed in October 2023
Reviewed: 13 October 2023
Laura
United KingdomJuccuzi in the spa was very weak. Load noise in the bathroom possibly a fan.
Lovely breakfast very good quality. Room spotless.
Stayed in September 2023
Reviewed: 8 October 2023
Jack
United KingdomOnly one designated smoking area at the very front or property. Breakfast buffet wasn’t fresh so could be more topped up and refreshed.
The staff were lovely always said hello and were helpful. Bed was a great side and comfortable. The bar was nice and comfortable. An amazing buffet/choice for breakfast.
Stayed in October 2023
Reviewed: 26 September 2023
Nigel
United KingdomAll the staff were courteous, friendly & efficient.
Stayed in September 2023
Reviewed: 20 September 2023
Kelly
United KingdomThe bed wasn’t very comfortable
Great location Good sized rooms Swimming pool & spa area we’re lovely
Stayed in September 2023
Reviewed: 18 September 2023
Sian
United KingdomNot about property however pretty sure we booked to include breakfast however was told this was not the case
Clean and staff were very polite especially in the restaraunt and Bar
Stayed in September 2023
Reviewed: 17 September 2023
Johnson
United KingdomWas disappointed with our room although it was a disability room. The toilet didn't flush properly or I couldn't do it. The handles were to far apart in the wet roomti could have done with another Handle the shower gel was right above your head so you had to stand up to use it. A few things that are wrong in the wet room. And no shelf in there not very well thought out for the disabled. Room 102
The staff were excellent. The breakfast was excellent bed was very comfortable
Stayed in September 2023
Reviewed: 12 September 2023
Rachael
United KingdomThe bathroom was a little dated. Could also hear a lot of noise in the corridor’s at night
The food was amazing. Both dinner & breakfast. We also had treatments in the spa which was also amazing ( Emily) The beds were bery comfortable, and clean. The staff are very friendly.
Stayed in September 2023
Reviewed: 7 September 2023
Rachael
United KingdomExcellent breakfast. Well catered for as a vegetarian coeliac.
Stayed in September 2023
Reviewed: 5 September 2023
Harriette
United KingdomThere was a bit of a slow moving queue when we arrived to check-in, but the reception staff apologised for the wait.
We stayed hear the night before my friend's wedding. The reception staff saw our bride/bridesmaid dressing gowns on our way down to the spa and sent a bottle of prosecco to the room. We were also given a shot with our dinner. The food was lovely. The spa was really peaceful, only a couple of other visitors when we went down. We had a really lovely, relaxing stay which was exactly what we needed.
Stayed in July 2023
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