20 Mercer Street, Covent Garden, Camden, London, WC2H 9HD, United Kingdom
#108 of 1,009 hotels in London
Guests' ChoiceBased on 3451 hotel reviews
8.8Cleanliness
9.2
Comfort
9.3
Location
9.8
Facilities
8.9
Staff
9.3
Value for money
8.1
Free WiFi
9.1
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End of dialog contentReviewed: 3 May 2024
Adina
RomaniaEverything was great! Warm staff, very good location, clean and comfortable, perfect choice!
Stayed in April 2024
Reviewed: 2 May 2024
Sze
CanadaWe had some issues with the same overnight reception on two separate occasions. We asked to confirm if we had paid for our stay (which she confirmed we had but was incorrect). The way she responded left us feeling confused and uncertain, so we had to confirm with another person. On the second occasion, we wanted to settle our bill first and check out at a later time. It seems like it was coming to the end of her shift and she just left us in the middle of our conversation with the new receptionist without transition or explanation to us or the new staff. So we had to explain our situation all over again. Both times, she seemed quite lost and uncertain. We were expecting a direct answer to those simple questions from an establishment like this. Those 2 experience with the same staff really affected the otherwise wonderful stay we had there at the Radisson Blu.
The location was very convenient, the rooms were always clean and the staff were wonderful. I had packages delivered to the hotel before my arrival with no issues, we also arrived earlier then check in and they were very kind to have our rooms ready. They even had treats left for us, which was very appreciated and unexpected!! The staff were quite lovely and welcoming, and we felt the service at the hotel was excellent (except for one staff).
Stayed in May 2024
Reviewed: 1 May 2024
Yasemin
PortugalNothing
Honestly the staff is so kind and nice that itself for me its a 5 star! After checkout i left my baggages with them and i had to open them lik 5 times every single time they were so kind with me. The location is great, the breakfest is AMAZING so many varieties, i loved the avocado mash, the almond croissand and the pear brioche, DELICIOUS! Overall i loved it Thank you so much.
Stayed in April 2024
Reviewed: 1 May 2024
Donna
United KingdomNothing
Exceptional standard of cleanliness, comfy beds, breakfast great choice of continental and traditional, the staff were also exceptional, friendly and attentive nothing was to much trouble. Location fantastic around main theatre district easy walking distance to Oxford street, Trafalgar square where you can pick up a bus tour, or shop in Carnaby Street!
Stayed in April 2024
Reviewed: 1 May 2024
Steven
United KingdomNothing
Everything was superb
Stayed in April 2024
Reviewed: 30 April 2024
Pamela
United KingdomRestaurant choice for evening meals.
Location was excellent for our needs.
Stayed in April 2024
Reviewed: 29 April 2024
Frances
United KingdomIt is a bit expensive , and perhaps upgrade for returning guests would be in order .
Stayed quite a few times at this hotel Like it very much as the area is perfect for theatres good shops and cafes .The staff are really good, and the rooms clean and nice bathroom facilities. This time we ate in the Monmouth Kitchen the restaurant in the hotel. So good we cancelled our planned reservation in another restaurant and ate in for a second night Food delicious and great atmosphere in the restaurant. Well done Radisson Blue
Stayed in April 2024
Reviewed: 29 April 2024
Kay
United KingdomNothing.
Amazing central location and the most obliging staff. So helpful from the moment we arrived. Arranged access to a room early so we could change and start our weekend without having to come back to hotel. Excellent place.
Stayed in April 2024
Reviewed: 29 April 2024
Denverrms
United StatesHonestly, I can't think of a negative.
The food at this Radisson was outstanding. The breakfast, shouldn't be missed. One of the best I have experienced and a bargain. Not only a fantastic buffet, but the freshly cooked menu items were exceptional. The location is one of the best in London...(I'm a Londoner, no longer residing in the UK) 7 dials and Convent Garden, the Radisson location, is perfectly located for the Theatre district, and other important locations and close to the underground (Tube). The front desk deserves a special mention. One of the most helpful and good-natured, head Concierges, you could wish for. Edward, was my go to for everything I needed, including guiding out-of-town friends to the hotel when they were lost. Great job, Edward, they made it on time to see MJ.
Stayed in April 2024
Reviewed: 28 April 2024
Loraine
United KingdomNothing to not like
Great location, room & bed v comfortable, lovely bar, fabulous breakfast with great range & lovely healthy options. Staff very friendly & professional and the bar staff make excellent cocktails.
Stayed in February 2024
Reviewed: 26 April 2024
Janet
United Kingdomroom was a little tight for two people with fuller figures.
The staff and breakfast was exceptional. Staff went out of their way to be accommodating. The concierge went over and above to meet our needs, taking messages and making sure they were delivered.
Stayed in March 2024
Reviewed: 25 April 2024
Peter
United KingdomShower in bath was very difficult for us. We much prefer walk in showers. Also bed was very close to a beam upright by side if bed so difficult to get by it.
Stayed in April 2024
Reviewed: 24 April 2024
Mary
United StatesName of hotel is not Mercer Street! Why was Radisson Blu nowhere in sight from street?
Location is excellent—close to theater and museums.
Stayed in April 2024
Reviewed: 23 April 2024
Hector
United StatesReally loved it
Location is awesome. And hotel personel the best.
Stayed in March 2024
Reviewed: 22 April 2024
Lauren
United KingdomHotel is clean & modern.
Stayed in April 2024
Reviewed: 20 April 2024
Sally
United KingdomFantastic location, very clean and tidy and a wonderful breakfast. Very friendly and helpful staff too, will definitely be returning!
Stayed in April 2024
Reviewed: 19 April 2024
Alan
United KingdomDon't particularly like the nespresso machines in the room, but that's a small detail.
Location was perfect, as expected, for the theatre, sight seeing and getting around. Breakfast & all food served was excellent. All the staff were helpful, courteous and smartly attired.
Stayed in April 2024
Reviewed: 18 April 2024
Miho
United StatesOur room was a little small.
Location, bathroom
Stayed in April 2024
Reviewed: 18 April 2024
Colin
United KingdomThe breakfast was outstanding and location was ideal.
Stayed in March 2024
Reviewed: 17 April 2024
Catherine
United KingdomNothing!
It worked so well and was very central and the rooms very well appointed. The staff were also incredibly helpful. Nothing was too much trouble.
Stayed in April 2024
Reviewed: 16 April 2024
Nadine
BelgiumMaybe sometimes the sound of outside machinery at night. We stayed in room 425.
The location Breakfast was impecable.🫶🏻 The service and attention given by the staf was so nice. They should get a pay raise.😘 The lady at the check out was very friendly and helpfull. Her name was Geny I believe.
Stayed in April 2024
Reviewed: 16 April 2024
Nick
United KingdomIt is expensive.
Great location, great service, great food, great bar, clean, modern.
Stayed in April 2024
Reviewed: 16 April 2024
Marguerite
United KingdomVery good location for theatres and restaurants.
Stayed in April 2024
Reviewed: 14 April 2024
Hazel
United KingdomAll good
Fabulous location, modern & stylish. Fantastic value
Stayed in April 2024
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