Broad Quay, Bristol, BS1 4BY, United Kingdom
#38 of 53 hotels in Bristol
Guests' ChoiceBased on 5728 hotel reviews
7.6Cleanliness
8.3
Comfort
8.4
Location
9.2
Facilities
7.7
Staff
8.4
Value for money
7.4
Free WiFi
8.0
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End of dialog contentReviewed: 14 June 2024
Tanya
United KingdomNot much in room
Space In The room
Stayed in June 2024
Reviewed: 14 June 2024
Debra
United KingdomWe were unable to check in at 3pm as our rooms were not ready and staff had no idea when they would be ready, for which they were very apologetic. This was very inconvenient as we wanted to change/freshen up and then go out for an early meal before making our way to Ashton Gate. With the rooms not ready at the given time, it ended up being a rush. We did make a polite complaint when we checked out and were told the Manager would email us (michaelac1960@gmail.com) regarding compensation but we are still waiting for the Manager to contact us. The car park was difficult to find.
Room was very clean and comfortable. The location is very central and within walking distance for Ashton Gate.
Stayed in June 2024
Reviewed: 13 June 2024
Kevin
United KingdomWe arrived at 3 couldn’t get anything to eat until 5.30 which wasn’t good for us as we had to be at a concert, so had to find somewhere outside the hotel.
Clean and central location for many attractions
Stayed in June 2024
Reviewed: 12 June 2024
Denise
United KingdomRoom decor was odd
Location Room size was great
Stayed in June 2024
Reviewed: 11 June 2024
Julie
United KingdomLack of staff, not being able to book in at 3pm, gone 4.30 before checking in, waiting hours and then change rooms to different floors Which meant we had no time to eat before going to the stadium, there was no gluten free food available at the stadium so I was unable to eat anything until we got back into Bristol at 12am, all due to long wait to check in
The room was nice and good choice of gluten free breakfast
Stayed in June 2024
Reviewed: 10 June 2024
Helen
United KingdomThere was no hand soap in the bathroom on both days. The toilet seat was broken.
The location was good for us. Good selection of food.
Stayed in June 2024
Reviewed: 10 June 2024
Joanne
GermanyNothing
Location was excellent. Staff were very friendly and helpful. Room was a very good size with comfy beds.
Stayed in June 2024
Reviewed: 10 June 2024
Steve
United KingdomCheck in was delayed but soon sorted.
Good standards throughout. Clean. Good breakfast
Stayed in June 2024
Reviewed: 10 June 2024
Russell
United KingdomGood location and clean and tidy.
Stayed in June 2024
Reviewed: 9 June 2024
Abigail
United KingdomThe bathroom was dirty and only had one towel between the 2 of us. Had to wait 2hrs for our food as they forgot the order and we were late for our show.
The room was a good size, and the beds were comfortable. Had a small fridge,safe and ironing board. Food in the restaurant was fantastic and a good price. It was the perfect location to explore Bristol and staff were friendly overall
Stayed in May 2024
Reviewed: 7 June 2024
Richard
AustraliaGrungy neighbourhood.
Location . Modern.
Stayed in June 2024
Reviewed: 6 June 2024
Niall
IrelandLocation
Stayed in June 2024
Reviewed: 5 June 2024
Lisa
United KingdomBed a little uncomfortable. Too many e mails before our trip from hotel. Checked in on line but waste of time as had to check in when we arrived.
Great location. Room spacious and clean. Didn’t have to check out until 12.
Stayed in June 2024
Reviewed: 3 June 2024
Nicola
United KingdomShower over the bath was hard work to get wet you have to turn yourself around in order to get wet
Location and overall style
Stayed in June 2024
Reviewed: 3 June 2024
Jacqueline
United KingdomBrilliant location, nice and clean and comfy. Good breakfast.
Stayed in May 2024
Reviewed: 2 June 2024
Willis
GuernseyGood
Stayed in May 2024
Reviewed: 2 June 2024
Beata
United KingdomVery dim lighting in the room
Very good location, quick access to public transport, quiet and private rooms. Staff were lovely and very helpful.
Stayed in May 2024
Reviewed: 1 June 2024
Mark
United KingdomNothing
All good
Stayed in May 2024
Reviewed: 31 May 2024
Sarah
United KingdomNo shower gel
Free upgrade with superb views over the Harbour
Stayed in May 2024
Reviewed: 31 May 2024
Helen
United KingdomDated decor in the room
Great location
Stayed in May 2024
Reviewed: 30 May 2024
Kerry
United KingdomRoom no completely clean, lots of lime scale on shower head and dust on counters
Good location with parking
Stayed in May 2024
Reviewed: 30 May 2024
Ho
Singaporeaverage
Stayed in May 2024
Reviewed: 30 May 2024
Matthew
United KingdomEverything was great, except it was extremely difficult to park as there were very limited parking spaces
the hotel was lovely
Stayed in May 2024
Reviewed: 28 May 2024
Stanislaw
United KingdomUnfortunately the room located on 7th floor had a very restricted view, mainly on an adjacent wall
Excellent location, close to historical centre and waterfront
Stayed in May 2024
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