the room service only emptied the trash and tidied up a little bit but didn't make the bed. I'm used that the bed is made by room service staff in other hotels that I visited. And one thing that could be a problem to someone is that the toilet wasn't flushed when we got our room so there was urine visible, everything else was tidied and cleaned so I didn't request a new room but just to point it out.

The room was nice and comfy. It was clean but it could be cleaner, I'm personaly satisfied with overall experience. The staff was really kind and ready to help. The underground train stations are near so a great location, you can be in central london in like 20mins.

Stayed in May 2024

The stairs to room are steep and narrow,they do however offer a lift as well so not a major issue.

Very good location,close to tube and train to access central London. Was as described in the listing. It is situated on the upper Richmond road close to Putney high street. We went realising that there would be noise from the road as this is an urban area,but we did not find it intrusive and slept well. Great welcome from reception person who was very helpful

Stayed in April 2024

Small pillows, no soap or shower gel on the bathroom, I requested one to be delivered, they brought me shampoo only, no hairdresser on the bathroom .

Good price, boutique hotel, staff is great, decent size room, location is prime close to the train station 20 min away from waterloo, clean room, aircon, iron, tv (just sat channels), didnt try nor see any food or coffee, overall price for accommodation you get more than what you pay, specially in London

Stayed in April 2024

No breakfast included for the price I paid for one night, the bathroom flooded when having a shower the floor was then slippery and dangerous to walk on

Easy to find and get too, central for our needs for the weekend.

Stayed in April 2024

There was a little confusion over the rooms booked, but this was quickly resolved by the staff. They wer e very good and everything got sorted.

The room was large and adequate. The bed was also a large double and comfortable.

Stayed in March 2024

The window wouldn’t stay open (room 208)

Staff friendly. Good valid

Stayed in March 2024

The hotel needs to turn down the thermostat on the hot water - very hot and could lead to an accident. Easy to do, plus saves money

We needed a hotel near to a party so this was perfect, easy to get to from the train and easy to walk to the party. Very nice receptionist, comfortable room, basic but good.

Stayed in March 2024

Couldn't access balcony issue with door locking properly

Central location everything on the doorstep

Stayed in March 2024

traffic noise

Stayed in February 2023

The night staff were unavailable on entering the building. Had to wait outside for a little while. Then explained to the “concierge” I was going to order some food so would he be able to keep an eye out on when I come back down. I had to wait 40 minutes in reception with my food outside in the cold. I rang reception while sitting by the desk 12 times. Overall I wasn’t very happy. Money wasted on late night food when I hadn’t eaten all day. If you’re happy to wait outside for someone to eventually open the door for you, then book ahead.

Stayed in February 2023

we didn’t have any towels in our room

having a balcony and the bed size was nice

Stayed in February 2023

Paid for a room with a balcony and the balcony was locked - room was dirty and the automatic light for the door would go of if you walked within 5 meters of it! Very annoying

Stayed in April 2024

There is nothing I didn't like.

The staff were very friendly and helpful.

Stayed in March 2024

It was a very used room some light switches didn't work heating did what it wanted and was on to much making room to warm

Location was suitable for our visit

Stayed in April 2024

There was no microwave, the mini fridge didn't keep the food cold, the balcony door wasn't open to enjoy the view and there was no key in the room to open it, there were only 2 pillows in the room, if you put 4 pillows the experience would be better.

Well cleaned, organized, good view, spacious rooms, spacious bathroom, good Wi-Fi, good and quiet location. The soap used by the hotel is very fragrant, I really liked it!

Stayed in April 2024

~ Someone else’s dirty bin was left in my room once I checked in. I had to call them to come and take it away. - Rooms say Balcony but then most of them do not open but the lady at reception came and opened mine. - The property says it has 24hr desk but they DO NOT. They do not answer calls during the night but someone is there on arrival but you have to call their mobile number for assistance. It says 24hr desk but you can only check in till 22:00. It is all very confusing. ~ Definitely not worth the price I paid. I was last minute. ~ Red paint stain on the carpet. ~ Most TV channels not working.

I liked how big the rooms were.

Stayed in April 2024

Hospitality was exceptional The hospitality was exceptional, and I was truly impressed by the support of the staff. The room was clean and comfortable, and all amenities were provided as expected. The location was convenient, with easy access to nearby attractions. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

Stayed in April 2024

The process for payment, the need to call someone when i arrived back at the hotel at 11pm and had to wait for door to be unlocked Then in the morning wanted to leave early, had the same issue with front door locked so had to wait again for someone to come and open the door Good Job i had a phone to call someone otherwise how would you enter the hotel as there is no security person or bell to speak to or ring. No a great process for a hotel in london.

Location, the shower and the bed

Stayed in April 2024

AC did not work , boiling hot room and smashed tv screen. Room change required with still a hot room but slowly cooled down.

Location was good and convenient

Stayed in March 2024

We paid extra for a balcony that was locked shut and therefore inaccessible. The beds were very uncomfortable, like rocks. The mini fridge lit up the room when trying to sleep. The normal lighting was terrible, especially by the makeup mirror (where you want good lighting)

The staff were nice and good location by the station.

Stayed in March 2024

Staff are great and really lovely as well as looking out for you.

Stayed in March 2024

Dirty Smelly From.the front door to my room absolute dirty Bedding smell like smoke TV remote no work Mini fridge not cooling When I went out after 1st night put make.my room sighn literally made my bed the dirty toilet dusty surfaces etc still as when I arrived Hotel under construction no mention anywhere of it....I did not even have pillows reception had to go look for some

Location

Stayed in February 2023

The room was not clean, and at least one of the towels provided was dirty. Despite booking for 2 people, we had to ask for a second set of towels. Sachets of tra and coffee were provided, but there was no kettle. Couldn't call reception in the morning as there was no information pack in the room and no note on the phone itself. The girl on reception didn't care, only asked why we hadn't walked down. I might put up with this if we'd paid £75 but the charge was £175. I recognise that London prices are high, but the value for money was appalling. I WOULD LIKE A SIGNIFICANT REFUND. The hotel was being refurbished, and we weren't advised of this in advance. The lift would only take one at a time. Very noisy location as the hotel backs onto the railway line. Woken at 5.45 by the trains.

Very little, although the room was a good size.

Stayed in February 2023

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Stayed in April 2024