Liked everything.

Perfect location. Easy check-in. Gorgeous room on top floor with River views. Comfy bed and pillows to die for. Staff so very friendly. Will definitely be back.

Stayed in April 2024

Efficiently run, excellent all round

Stayed in April 2024

Clean, comfortable, modern suite that was conveniently located by the docks. Staff were lovely and the facilities were fantastic.

Stayed in April 2024

Air conditioning noisy during the night and weren’t sure how to turn it off

Comfy bed & great location

Stayed in April 2024

Staff were great and location is perfect for the Albert dock.

Stayed in April 2024

EXCELLANT ROOMS AND REALLY CLEAN

Stayed in February 2024

All great

Stayed in April 2024

Pillow was too fluffy. View could have been better. Booked a river view room but got more of the arena.

The decor, food and staff

Stayed in April 2024

Disappointed with the space in the bar area after attending an event at the m&s arena was looking forward to a drink after the show but far too many people in the bar area

Breakfast was very nice and staff were very friendly

Stayed in April 2024

bar space was small - busy

location fantastic for any event at the arena. spacious room and lovely shower !

Stayed in April 2024

The memory foam pillows were too hard and the other pillows too soft. Please make the pillows match the rest of your standards

Location brilliant. Breakfast was really great. Loved the room

Stayed in April 2024

That it was extremely busy at the end of the night not being able tp be served. The bar area is a bit small considering the locality to the arena and those stating can't get served over people walking in. It meant our plan to have a few drinks after coming back was dashed!

Locality to the arena, The drink where genuine! (A lot of places sell fake drink products in Liverpool hotels.) The staff where friendly Our room was ready earlier than expected. Great view.

Stayed in April 2024

The lift doors closed to quickly for people with a disability especially if they are alone

Breakfast really good choices. Something for everyone. Excellent location for the purpose of our visit.

Stayed in April 2024

Nothing.

Comfortable bedroom.

Stayed in April 2024

Weird design in the rooms with a sliding door from bedroom to bathroom.

Great staff, all friendly and helpful. Comfortable seating in the bar. Great breakfast, cooked fresh and cold choices too. Super fast WiFi everywhere. Whole place like it was brand new. Nice views from the room.

Stayed in April 2024

Not the cheapest option but worth it for the location and facilities

Ideal location for the arena, could not fault any of the staff from reception booking in, bar and catering staff till booking out were all excellent, would definitely stay again next time we are in Liverpool.

Stayed in April 2024

Helpful and excellent staff. Good breakfast

Stayed in April 2024

Nothing.

Friendly staff, comfortable room, good food, low noise, good ambience made for a good stay.

Stayed in April 2024

Perfect stay yet again.. the room was spacious / bed huge and everything we needed to hand. Breakfast , even though plenty of option we felt that the cooked option was very overdone ( had been sat for a long time ) Staff more than helpful throughout the stay

Stayed in April 2024

nothing

Staff very friendly

Stayed in April 2024

Location was further than I'd usually stay in Liverpool, but the few extra minutes walk is worth it, particularly for Albert Dock bars and restaurants, near to Baltic Triangle, etc.

The hotel was fabulous - reception staff were very kind and friendly, offered an upgrade for both nights stay despite us paying a lower rate for the 2nd night (1st night was booked as part of a football hospitality package), with free minibar. The room was spotless, amazing comfy bed and pillows. Lots of choice for breakfast, and lovely food in the bar (with excellent room service options too). Location is a few minutes from the Liverpool Wheel and the bars & restaurants in Albert Dock. Generally further than I'd usually stay in Liverpool but absolutely worth it, about 10 minutes walk to Liverpool One. Really loved the hotel and will return!

Stayed in April 2024

Can’t fault the hotel, staff or experience

The staff, special shout out to Jack, were all excellent and helpful. Offered to organise somewhere to eat if needed and felt like any request would be no trouble at all. Location of hotel is great and the views we had from our room were beautiful. Huge selection at breakfast.

Stayed in April 2024

Breakfast was chaotic on both mornings - there didn't seem to be enough staff for the volume of people coming through at peak times and food on the buffet was slow in coming out once it needed replenishing.

The comfort of the room and the courteous and friendly nature of the staff were the two main positives from our stay.

Stayed in April 2024

Just a couple of small points about the bedroom which was a great size and very comfortable l. However the bedside tables would have been better if they had drawers and there were no shelves to put clothes but ample handing space. There was water in the fridge however one of the bottles had been opened and was half empty.

We received a very warm welcome on arrival at the hotel which seemed to be relatively new. The beds were very comfortable and the location at the docks was excellent. The breakfast was very good too and all the staff were very friendly.

Stayed in April 2024

Not Applicable

Everything! Beautiful hotel very central location definitely stay again.

Stayed in April 2024