Very lumpy mattress - needs replacing

Good location and well equipped kitchen.

Stayed in June 2024

Could not figure out how to turn on shower. Also lots of traffic noise.

Close to places I wanted to go

Stayed in May 2024

This review as I said above is for Cromarty, 72 Telford Road. Inverness. The distance from the railway station was about 25 minutes walking, while the original booking was for accommodation 10 minutes away. The Bathroom was very small. No photos of bathroom on website page. I mention both of the above because of our mobility problems The curtains in the room are too thin, and didn't keep out the light. We were awake every morning before 5am.

This review is actually for accommodation at room 1 Cromarty, 72 Telford Road , Inverness which was given to us after a mix up with the booking. We were meant to be staying here at Tomnahurich Guest House . Both are run by mySTAYINN and both are on Booking.com website. Room was clean and secure ( 3 key codes to get in). Good communal kitchen facilities.

Stayed in May 2024

Wifi wiz not the best…..and tv went aff on 2nd day……no contact to fix it

Nice and central great location

Stayed in May 2024

What we didn’t like: the room we stayed in had a blurred glass panel at the door this made the room seem less private. And when other guests were using the kitchen or lounge room late at night or early in the morning the light beamed into our room. This along with the sky light made the room very bright. There also wasn’t any tea or coffee provided in the canisters. The fridge smelt and had a few items that were well past the due date.

What we liked: the location of the property was quite central and a 10 min walk from the train station. Quite close to the city, River Ness walk and lots of restaurants and Tesco close by. The property was clean. The room we stay in had a private bathroom which was quite nice and clean. The kitchen was equipped with the basic necessities.

Stayed in March 2024

Critical info about accomodation not clearly stated. A security deposit is required, discovered after booking and paying non refundable in full. Entry key not in the security box, it took over an hour communicating with owner's representative to gain access. There is no parking at the property, it is permit only at the property. A truer description would be a room within a modernised shared terraced house.

Kitchen facilities were good but shared between three rooms.

Stayed in September 2023

No coffee

The location

Stayed in September 2023

Mattress

No breakfast but tea but ok Good location Mattress was uncomfortable

Stayed in September 2023

The bed was uncomfortable

There wasn’t one

Stayed in August 2023

The bed is old and lumpy and could use an upgrade. The bedding likewise.

Location is excellent, place very clean and wirh very good kitchen facilities. The shared living room is also a nice feature.

Stayed in August 2023

The door to our room didn't lock the first day. They sent someone to fix it the second evening, but at that point we already had to carry our valuables around with us for a day. The toilet bowl emptied very slowly, which made it impossible to flush everything down.

Really good facilities, like a luxurious shower and free laundry machine. The whole place felt luxurious and was really close to the city centre.

Stayed in July 2023

Bedroom window didn’t open - might be good having a short latch on it to let some cold air in. Only struggle was getting the keys from the lock boxes - but that was more of a me issue.

Excellent location! Very comfortable bed. Simple instructions to get access to building and room. Very nice decor and excellent wifi!

Stayed in July 2023

- Security deposit system - Heating instructions were poorly explained and difficult to use initially - No dryer and only one drying rack (one per room would be nice) - Lack of recycling bin or instructions for recycling. No waste stream separation generally (food waste, landfill, recycling, soft plastics)

- Private room with ensuite - Good amenities (washing machine, etc) - Effective heating (hard to use) - Clean

Stayed in July 2023

No terrestrial tv

V good overall

Stayed in June 2023

No coat hangers, not even a hook on the back of a door, so nowhere to hang shirts etc. No bedside table (there was a small table screwed to the wall, so couldn’t be moved, opposite the bed) . No key for the bedroom window to allow fresh air to circulate. All very simple things to provide/fix and I’m surprised they weren’t available.

very handy to have self catering facilities available, so no need to eat out every night which I don’t really want when working

Stayed in June 2023

There was a problem with getting my room codes because of an issue with their automated security deposit system. It was a bit of a headache to solve, but the call centre staff were very helpful with getting it sorted. All things considered, probably should look into using another method for pre-approving a deposit.

Very comfortable, clean, and peaceful place with friendly staff and a nice little garden. I will be coming here again.

Stayed in May 2023

There was an issue with electricity, including lack of heating, during the first day and that same night, which we were told will get fixed the next day. Not a problem, such things happen. However, we were told the next day the problem was fixed but it wasn't, at least not fully. Upon returning to the apartment the second evening we had heating but had no warm water until very late when the electrician came, due to the boiler not working, and no electricity in the sockets.

The apartment was very clean, including the bedroom, bathroom and communal areas. Convenient location. The housekeeper Sandra was very kind and helpful.

Stayed in April 2023

3 minutes before our arrival we got a call to change the guest house because of problems with the house... So we went to the other guest house which was 15 minutes walking away. In the night it was very loud, you could hear kids crying from upside and other things through the walls

The beds are comfortable

Stayed in October 2022

Sky light was annoying as sun rises early during summer. Can't sleep well.

Clean, new and modern. Location is great, great use of space.

Stayed in May 2024

There was no operable television. Electrical plugs from TV were lying loose. TV was (although not working) not fixed securely to the wall, lying at an angle. Kitchen units were not secure. Did not like other residents coming to my door & asking me to turn off the modems so that they could get a wi-fi connection, which was hit & miss. It seemed I was the only room with the modems for TalkTalk & BT. My room had no way of hanging up my clothes, no wardrobe, or coat hangers anywhere. I could go on, but why should I. as nothing will be done. I am not going to thank you for my stay, sorely dis-appointed.

The shared shower room/toilet was nice.

Stayed in May 2024

Rating: 0/5 I recently stayed here and had a truly disappointing experience. From the moment we arrived, it was clear that the standards of this hotel were far below what we expected. Firstly, the bed was in terrible condition. We could feel every spring digging into us, making it impossible to get a good night's sleep. This was incredibly uncomfortable and left us exhausted for the duration of our stay. The cleanliness of the room was also severely lacking. We found a brown stain on both our towels and sheets, which was utterly disgusting. To make matters worse, we did not receive any new towels during our stay and had to reuse the stained ones. We were even told to check other guest rooms for extra towels, which is completely unacceptable. Additionally, not all the electrical outlets in our room were working, making it difficult to charge our devices and use our electronics. Parking was another major issue. Although the hotel advertised parking as included, we discovered that this was not the case. We had to park elsewhere and pay an additional $40, which was both inconvenient and frustrating. When we tried to address these concerns with the hotel staff, they were dismissive and unhelpful. They brushed off our complaints and lied about having other rooms available, which showed a complete lack of customer service and care. Overall, our stay was extremely disappointing, and I would not recommend this hotel to anyone. The combination of poor maintenance, lack of cleanliness, false advertising, and terrible customer service made for a regrettable experience. Save yourself the trouble and stay elsewhere.

Rating: 0/5 NOTHING! save yourself the money and go ANYWHERE ELSE!

Stayed in May 2024

Poor management- nobody answering the phone when needed. One day internet just stopped working. There is no insulation between the walls you can hear all of your neighbours. Lock in the shared bathroom is not working so there is lack of the privacy. Linen was not changed after previous occupants and bed smells.

Good location.

Stayed in April 2024

Internet is terrible

The property is beautiful and well maintained. The living room and bathroom are very nice, especially if you have room one downstairs where the kitchen is located. I had the en suite bathroom in room one which is fantastic although the room is a little small but really nice. My only issue with this property was the Internet. The Internet is absolutely horrible. It doesn’t stay connected for longer than 20 minutes. If you need to work in the evening, this is not the right property for you otherwise overall it is fantastic. The kitchen is great as well, they have lots of pots and pans and utensils. I had been traveling for the last three weeks so it was great to cook up a couple meals at home.

Stayed in April 2024

No staff Left feeling vulnerable Locks on door not secure enough for solo stayer

Clean

Stayed in February 2024