Portland Street North, Leek, ST13 6AH, United Kingdom
#20 of 37 hotels in Leek
Guests' ChoiceBased on 56 hotel reviews
8.7Cleanliness
8.9
Comfort
9.1
Location
9.2
Facilities
8.6
Staff
8.9
Value for money
9.0
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: May 26, 2024
Jones
United KingdomNot much.
Central location in Leek. Lidl is across the road so ideal for shopping. We will likely book again for a longer stay
Stayed in May 2024
Reviewed: May 21, 2024
Carole
United KingdomJust the traffic noise. Had to sleep with window open as it was hot,
Location was great, Lidl’s opposite the property so noisy at night with deliveries. But great location for visiting the surrounding area.
Stayed in May 2024
Reviewed: April 26, 2024
Helen
United KingdomSmell of air freshener rather over powering. Would have like some hooks to hang towels. The initial booking form was a bit of a pain.
Very convenient location. Warm comfortable and clean
Stayed in April 2024
Reviewed: April 17, 2024
Angela
United KingdomSomeone took our allocated car parking space for the last 2 days so we were unable to park right outside. We did manage to find one space down the road though. No hooks on the doors to hang up towels No hooks to hang up coats It did have a washing airer though which was handy so my daughter's were able to at least use that!
The property inside was lovely and it had a fantastic little garden. The location was great. We were able to walk into town, has Lidl just opposite, was one only a 10 minute drive to the roaches and Rudyard lake, both places well worth visiting, and only 20 minutes from Alton towers.
Stayed in April 2024
Reviewed: April 6, 2024
Caroline
United KingdomThere was no iron board cover but we just used one of the large spare towels.
It was in a good location, close to shops and local amenities. The garden was great to be able to be outside. The house itself was clean, loads of extra items if required and very good condition (we would like an iron board cover ). Overall, I would come again.
Stayed in April 2024
Reviewed: April 4, 2024
Charlotte
United KingdomNothing
Clean, comfortable, close to town and a short drive to good walking in the countryside and dog friendly!
Stayed in March 2024
Reviewed: February 25, 2024
Jwaugh
United KingdomGenerally very good indeed but... Fridge smelled of garlic and had a broken milk shelf. Downstairs toilet handle needs attention - it sticks.
Leek is lovely. House very comfortable. Loved the conservatory. Had Netflix which meant we had lots of TV choice. Good WiFi. Has parking.
Stayed in February 2024
Reviewed: December 10, 2023
Su
United KingdomOne member of the family thought the bed in the double room was not very comfortable whilst all the others slept well. I also didn’t like how the cleaners made assumptions that there were more people staying at the property than booked. I live in Leek, and my family came to visit and celebrate my son’s birthday at my house. I have a large family and my house cannot accommodate all my family members therefore, I booked extra accommodation for this reason. As my mother is partly disabled she takes a lot longer to get ready and needs help getting dressed. I arrived at the property with my 2 children at 9am to help my mother dress and help tidy up/washing and putting the dishes away before they were to leave the property at 10am. The cleaners clearly arrived after me arriving and saw more people leaving the property and made assumptions that too many people were staying there. Also, sitting outside the property for more than 30minutes before our allocated time, watching and waiting for us to leave, just added unnecessary pressure on us all, particularly my mum. However, when the host called me about it, he was very understanding and remembered my situation and me booking for my family.
The door code on the front door to access the property, the downstairs toilet, cleanliness and space in the property.
Stayed in December 2023
Reviewed: November 19, 2023
Tomos
United KingdomNothing was great
Great place!
Stayed in October 2023
Reviewed: November 4, 2023
Beverly
United KingdomCold tap on shower didn’t work very well Neighbours very noisy
Very clean and well equipped
Stayed in November 2023
Reviewed: October 26, 2023
Kerry
United KingdomLocation and convenience
Lovely & clean
Stayed in October 2023
Reviewed: October 15, 2023
Heather
United KingdomNothing.
Lovely well equipped property in great location. All the amenities of Leek less than 10min walk with supermarket directly opposite. Secure garden for our dog.
Stayed in October 2023
Reviewed: September 27, 2023
Joanne
United KingdomNoise from lidl having deliveries
Location, facilities
Stayed in September 2023
Reviewed: September 18, 2023
Alvin
United KingdomThe potential fire risk, burn marks on both units adjacent to the Beko oven, please check
Assigned parking spot
Stayed in September 2023
Reviewed: August 23, 2023
Simon
United KingdomKitchen and living room were not as clean as they could have been, aside from this there were no issues
Very well equipped and great location, we travelled to Alton Towers nearby
Stayed in July 2023
Reviewed: August 20, 2023
Tracy
United KingdomComfy and clean and lidl across the road a real bonus
Stayed in August 2023
Reviewed: August 10, 2023
Mcnaughton
United KingdomNothing
The house was fantastic
Stayed in August 2023
Reviewed: August 8, 2023
Karen
United KingdomHeating didn't come on as it was cold! Dirty dishes so had to wash them before we could serve dinner unfortunately... 🙈
Comfortable house... 👍 Lots of room for 4 adults
Stayed in August 2023
Reviewed: July 30, 2023
Linda
United KingdomLovely house everything you need we visited Leek to attend a wedding first night we had a walk around the bars and restaurants of Leek literally 5 minuets walk away. Beds are comfy, parking at front,full kitchen and sunny garden. Excellent stay...
Stayed in July 2023
Reviewed: July 10, 2023
Lorraine
IrelandThere was a travel size hair dryer available, but kept over heating and wouldn't work. A full size hair dryer would be great. Definitely wouldn't stop me from returning to stay here again 😊
Lovely property in a great location.
Stayed in July 2023
Reviewed: June 28, 2023
Rebecca
United KingdomNo complaints.
Great location, parking outside the property, supermarket next door, clean and tidy. No complaints. Plenty big enough for two adults and two teenagers. Plenty of restaurants nearby. The keypad is easy to use, it is hard to see the numbers on a sunny day, especially because the screen is very scratched, you just have to shield it from the sun. Hold your palm on the screen to make the numbers appear. We had a great couple of days, we will definitely stay there again.
Stayed in June 2023
Reviewed: June 15, 2023
Victoria
United KingdomGreat location and a clean tidy house. Was perfect for us.
Stayed in June 2023
Reviewed: May 19, 2023
Alison
United KingdomParking was a bit random. The oven door has a mind of its own ( it kept springing shut) One of the fridge door shelves is broken. But these are really minor niggles.
Super convenient location. Dog friendly, enclosed garden. Comfy beds, 2 toilets ( always useful with 4 adults)
Stayed in May 2023
Reviewed: May 9, 2023
Kevin
United KingdomLovely property, well maintained, spacious, local area very nice with plenty of shops/restaurants.
Stayed in April 2023
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content