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Reviews of Pontlands Park Hotel 3 stars

West Hanningfield Road, Great Baddow, Chelmsford, CM2 8HR, United Kingdom

#3 of 6 hotels in Chelmsford

Guests' Choice

Review score

Based on 1021 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    9.1

  • Facilities

    9.0

  • Staff

    9.3

  • Value for money

    8.4

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 26 April 2024

    8.0
    Good
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Think the meal was rather expensive.

    Room was excellent, spacious, clean and quiet.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    10
    Best hotel I've stayed in
    • Leisure trip
    • Couple
    • Double Room with Four Poster Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    They went the extra mile so many times made my stay ,best ever night in a hotel

    Stayed in April 2024

  • Reviewed: 23 April 2024

    8.0
    Happy to return
    • Business trip
    • Solo traveller
    • Executive Twin Room
    • Stayed 1 night

    A lovely building with a very pleasant ambience. Have stayed previously and as on this occasion was very comfortable

    Stayed in March 2024

  • Reviewed: 15 April 2024

    10
    Couldn't fault anything, we would readily stay again.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    Nothing really - oh, avoid the A12 if you can!

    Quiet, clean, comfortable, excellent breakfast, staff friendly and helpful. We had an issue with our room on arrival, which the lady on the desk sorted out very quickly, and was very apologetic - excellent customer service.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    10
    Lovely hotel, incredible staff
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Room got quite warm but there was a fan so wasn’t too bad

    All of the staff were lovely, we felt very welcome, room was great size, nice big bath sheets, cot provided and an extra bin for nappies which was so thoughtful!

    Stayed in April 2024

  • Reviewed: 8 April 2024

    10
    Stunning hotel
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    No air conditioning but a fan was provided. Disappointed the swimming pool was closed due to maintenance.

    Beautiful setting with stunning grounds. The bedroom was spacious and tastefully decorated. The bathroom was ultra modern.

    Stayed in April 2024

  • Reviewed: 4 April 2024

    9.0
    Great friendly hotel in a near-country location
    • Leisure trip
    • Solo traveller
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to complain about.

    Very friendly and accommodating staff at the hotel. Nice food and amazingly spacious bedroom with large bed. Breakfast buffet was good. The use of the spa was free and although a little outdated in terms of decor, it had all the facilities you could want, was very clean and the staff very friendly. It’s not for exclusive use by hotel guests so booking in advance is recommended.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    8.0
    Enjoyed our stay.
    • Leisure trip
    • Couple
    • Executive Twin Room
    • Stayed 2 nights

    Bathroom could have been better. Probably due a refurbishment, with a better shower. Not big enough shower screen on the bath so a lot of water went on the floor.

    We really liked the hotel. We had a large quiet room with comfortable beds on the ground floor which was helpful. The breakfast was good and the staff at breakfast were very helpful as one of us needed to be dairy free. Parking on site was good with easy access.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    10
    Absolutely exceptional from start to finish
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There was nothing I didn't like

    I found all the staff welcoming and helpful from the outset ,, I emailed before we arrived with some requirements and all was accommodated ,, it was one of the best hotels I've stayed in for a short break ,, I would recommend it highly ,,

    Stayed in March 2024

  • Reviewed: 29 March 2024

    8.0
    friendly staff. convenient stay
    • Leisure trip
    • Family with young children
    • Executive Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    room are basic. amenities aren’t good so bring your own

    convenient, nice grounds

    Stayed in March 2024

  • Reviewed: 10 March 2024

    10
    Great location, fantastic service. Wonderful food
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Amazing Victorian period building, architecture is fantastic combined with modern facilities. Pool & sauna, steam room relaxing & welcome. The food from the breakfast to the evening meal were great in quality taste & presentation. Staff made you feel welcome & valued. Great nights sleep. Would definitely recommend & will return.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    10
    It was our fifth stay! We love it every single time 😊
    • Leisure trip
    • Couple
    • Double Room with Four Poster Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike

    Everything 😊

    Stayed in February 2024

  • Reviewed: 7 March 2024

    10
    Very much enjoyed the stay overall.
    • Leisure trip
    • Couple
    • Double Room with Four Poster Bed
    • Stayed 2 nights
    • Submitted via mobile

    One member of staff seemed a little bit annoyed when I asked her for a couple of lattes in the lounge area. Bit all the other staff were very friendly and accommodating.

    Plenty of room and very good shower.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Clean and comfortable

    Stayed in February 2024

  • Reviewed: 4 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Food prices a bit expensive

    Large room, friendly staff, lovely breakfast

    Stayed in March 2024

  • Reviewed: 3 March 2024

    8.0
    Good facilities, great staff, good value!
    • Leisure trip
    • Couple
    • Executive Double Extra
    • Stayed 1 night
    • Submitted via mobile

    Complimentary use of the leisure facilities next to hotel

    Stayed in March 2024

  • Reviewed: 25 February 2024

    8.0
    For a rest after a long drive, and the excitement of dress shopping, it was perfectly located to be near to the centre b
    • Leisure trip
    • People with friends
    • Executive Double Extra
    • Stayed 1 night
    • Submitted via mobile

    Not a lot! Couple of minor points - no plug sockets near the bed made it difficult for medical equipment but having struggled in many hotels, I did pack an extension lead. The stair case bannisters leading to room 63 were a bit rickety and don’t fill you with confidence. But honestly the hotel is very likeable and pretty. The bathroom could do with a little update but was perfectly fine. Room booked for 3, but only 2 bath towels provided. TV wasn’t great but we made our own entertainment anyway!

    Beautiful looking property and really quite nice inside and out. We stayed in room 63 which was perfect for three of us on a girls trip after wedding dress shopping near by. We didn’t eat in the restaurant for dinner but did have breakfast here which was spot on. The morning waitresses were just lovely and the food was very well cooked and it was a small but perfectly formed selection.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    9.0
    Great staff and service, excellent room very comfy bed and the restaurant food was first class!
    • Business trip
    • Solo traveller
    • Executive Double Extra
    • Stayed 1 night

    This hotel was situated in nice quiet location and the staff were very friendly and attentive. The room was great, spacious, very clean and the bed was very comfy. The bathroom also had a great power shower too! Had a meal in the hotel restaurant which was excellent top class really enjoyed it! Can't fault this place I will definitely be staying there again when I'm in the area!

    Stayed in February 2024

  • Reviewed: 17 February 2024

    8.0
    Lovely rooms, strange facility closing times
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The facilities close too early on weekends, it’s odd that the pool closes at 6pm on a Saturday but much later on weekdays. You hardly have time to enjoy a swim after arrival

    I liked the room size, it was spacious! I also liked that I could call reception for water and they’d arrive within minutes, very hospitable.

    Stayed in January 2024

  • Reviewed: 7 February 2024

    10
    A large space in a beautiful environment
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    All of it

    Stayed in February 2024

  • Reviewed: 4 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff are great, facilities amazing and hotel is beautiful

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    Lovely
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Heat of rooms

    It was a lovely hotel only negative is the rooms were very hot

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    Enjoyable Anniversary weekend
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The Gym is absolutely shocking & my husband was very disappointed with the obvious lack of weights.

    Lovely building with exceptional customer service. Outside Jacuzzi was very nice. Decent Veggie Sausages & overall breakfast was acceptable. Limited Vegan options on dinner menu but what I had was very nice. Lovely spacious room no 69 with beautiful views. Loved that room was very warm

    Stayed in January 2024

  • Reviewed: 4 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    The heating was on full in the bedroom and bathroom and the room was hot

    It was lovely and big very quite and lovely hotel

    Stayed in February 2024

Showing 1 – 25

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