I would have preferred a walk in shower instead of shower over the bath.

Location excellent. Breakfast excellent with good variety of choice.

Stayed in June 2024

Excellent breakfast set us up for the day. The location was brilliant for our purposes, close to both train stations, the Cathedral, and many place to eat.

Stayed in June 2024

lack of view from my room

breakfast, bar area decor, location, quiet room, friendly staff

Stayed in June 2024

No plug for sink/bath.

The property is straight across from The Marlowe Theatre where I was attending a show. Rooms are well presented and have everything that I needed. (Apart from a plug for sink/bath) I have stayed before in a different room and not sure if it had plugs either. A shame to have a bath that you can’t use and shower has to be held up so didn’t get showered till I returned home next morning. Reported to reception that there was no plug on leaving.

Stayed in June 2024

Location and price

Great location 👌 and the price comfortable beds plenty of room 👍

Stayed in May 2024

It did advertise on booking.com cooked breakfast and other hot food, but not available.

Friendly staff Clean Close to everything from the hotel

Stayed in May 2024

old building but quaint. stairs a bit steep but manageable

central location.

Stayed in May 2024

No plug for the bath to begin with - staff very helpful with this.

Location, cleanliness, comfort...and a bath! Very welcoming staff. Able to store bags for a few hours after we checked-out.

Stayed in May 2024

Bathroom was very tight for getting out of shower and toilet use. Also toilet made a horrific pipe noise everytime it was flushed.

Excellent breakfast and location. Room nice and clean.

Stayed in May 2024

All good.

Excellent location.

Stayed in May 2024

Nothing.

This historic Pilgrims Hotel is located in the heart of Canterbury City Centre, making it a perfect location next to The Marlowe Theatre and a short walk to the Cathedral. The continental breakfast was good and hearty with lots of options. We appreciated staff help with luggage as the hotel has no elevator. The room was spacious and given the weather was warm during our 3-night visit, we were glad to have a fan in our room. The staff was very helpful and accommodating.

Stayed in May 2024

Breakfast options were a bit one-sided. As a diabetic I have to keep my carbs low, and I ended up having more or less an identical breakfast every day. I would have preferred some cooked breakfast options, even if I had to pay extra for those.

Location is great, room is excellent, for the money anyway.

Stayed in April 2024

The floor above our room was very creaky from the inhabitants above, at night this went on for hours, which is odd as its a hotel room i believe.

Great location, friendly staff, lovely bedroom and comfy bed!!

Stayed in May 2024

Friendly helpful staff. Great location

Stayed in May 2024

Short walk to railway station and town centre. Staff pleasant and very helpful.

Stayed in May 2024

We only stayed for a couple of nights, so wasn't really an issue, but there was very limited storage space for clothes in our room.

Didn't try the breakfast. The room was clean & comfortable. The staff were very friendly & helpful.

Stayed in May 2024

Nothing really

Great place, clean and comfortable, location was great, surrounded by anything that you need, all the attractions

Stayed in May 2024

Some of the street noise late at night the seal to the basin in the bathroom was missing and so water could not be retained in the bowl for shaving etc. the seal to the bath screen was perished

staff were very friendly, Breakfast was very good. proximity to the town centre was convenient

Stayed in May 2024

Steep stairs to room which was quite stuffy in warmer weather as opening the window was very limited and only a thick duvet was provided which was too hot.

Excellent location with a comfortable room and a pleasant breakfast.

Stayed in May 2024

Some loose floor boards in room, and a very cramped bathroom. Perhaps should get rid of the bath and just have a shower.

Very small room. But still fine for 1 person. Room does need upgrading.

Stayed in May 2024

The room was small and fitted, quite ingeniously, into the attic of the building. As it's a historic building I can fully understand why it's not possible to make certain alterations, but the steep, narrow stairs would make it difficult for anyone with mobility issues (which fortunately my wife and I don't have, but nevertheless is a point to be aware of). It was a hot weekend and you can't open the window beyond a tiny crack, so there is a lack of fresh air - in the height of summer I imagine it becomes uncomfortably hot, despite the fan provided. There is a fair amount of noise from the street after closing time. Canterbury's pubs seem to attract a rather rowdy, hard-drinking clientele from miles around, and the presence in the city of numerous screechy hen groups didn't help. None of these things are really within the hotel's control, but the slow draining from the shower and the presence of a bath that couldn't be used (because there was no plug for it) probably could be remedied.

Location was excellent - couldn't be better. If I stay again I may try to time it for an event at the theatre next door. Continental breakfast had plenty of choice, and though I missed having a cooked breakfast, which is the one thing I really love on the rare occasions I stay away from home, I understand why it isn't possible as there appeared to only one, very hard-working, lady who was doing everything. But the freshly made toast was appreciated. The room had everything we needed, including tea & coffee-making facilities - essential after walking around in a city whose tea shops are insanely expensive. Staff were very friendly and helpful - full marks to them all.

Stayed in May 2024

The outside door slamming under our window until late every night and we were on 2nd floor made window vibrate each time.

Location

Stayed in May 2024

We stayed in the same room as last time, but this time it was way more noisy, although it was a weekday. I believe there were some works going on outside. From the people at breakfast in the morning I assume not all the rooms were full, so it would have been nice to have that extra attention to detail and possibly be assigned a different room. We communicated weeks in advance that we were both vegan, and were assured there were vegan options at the continental breakfast. These were toast with margarine and jam - none of the pastries were vegan. I expected a little more considering the average vegan options available at hotels nowadays.

We stayed here before, and if we come back to Canterbury we will stay again. The location is great, and the rooms are spacious and clean. They receently renovated the pub and bar space on the ground floor so it looks extra nice! Staff is friendly and the overall vibe is great.

Stayed in May 2024

Bathroom is tired, wc waste pipe was a dirt trap and two lights were nor working.

Room was generally clean and tidy and ideal for my business trip. The bedroom was spacious with a decent flat screen TV.

Stayed in May 2024