30 Hope Street, Liverpool, L1 9BX, United Kingdom
#9 of 105 hotels in Liverpool
Guests' ChoiceBased on 344 hotel reviews
9.1Cleanliness
9.4
Comfort
9.5
Location
9.4
Facilities
9.2
Staff
9.5
Value for money
8.9
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 June 2024
Eileen
United KingdomThe hotel was amazing absolutely beautiful staff brilliant one of the best hotels I have stayed in
Stayed in June 2024
Reviewed: 9 June 2024
Bradley
United KingdomBrilliant location lovely staff could not of done more for us , Very clean and comfy rooms would definitely recommend and would definitely go again
Stayed in June 2024
Reviewed: 9 June 2024
Lori
United KingdomMy room was right next to the door that led from the elevators (third floor) and it closed with a loud bang every time someone went through it (which was a lot). Ended up having to put ear plugs in. A soft close on this door would help a lot! Other than that, it was all pretty great!
Lovely room, the bed was like sleeping on a cloud. Great water pressure in the shower. The receptionist was so friendly and kind.
Stayed in June 2024
Reviewed: 7 June 2024
Matthew
United KingdomNothing.
Jacuzzi bath was an absolute plus. Bed was comfy, room was clean to a high standard. Excellent location on Hope St. Friendly and helpful staff.
Stayed in June 2024
Reviewed: 3 June 2024
Sarah
United KingdomNothing
Stunning hotel, fab location, amazing staff that pulled out all the stops to make my sister feel extra special for her wedding .
Stayed in June 2024
Reviewed: 3 June 2024
Lisa
United KingdomNothing
Fantastic boutique hotel in a great position for local attractions, dining, bars.
Stayed in June 2024
Reviewed: 3 June 2024
Louise
United KingdomNot enough cups and towels for a 2 double bed room
Beds were comfy, very clean & lovely friendly staff!
Stayed in June 2024
Reviewed: 3 June 2024
Jack
United KingdomThe bed and the bath
Stayed in June 2024
Reviewed: 2 June 2024
Pauline
United KingdomThe room had no iron but had an ironing board nor was there a hair dryer so we had to ask reception for these. We had to change rooms due to a leak in the bathroom, the room we were moved to whilst lovely, didn’t have any tea/coffee making facilities or supplies and the quooker tap wasn’t working. Neither room has sockets near a mirror which makes drying your hair a little difficult.
Stylish, great location, friendly staff
Stayed in June 2024
Reviewed: 2 June 2024
Lee
United KingdomBeautiful, immaculate, great location
Stayed in June 2024
Reviewed: 30 May 2024
Beardyfella
United KingdomThe air-conditioning wasn't explained and took a while to figure out.
This was an absolute dream. From the moment we walked in everyone was friendly and helpful, from the GM (who was working like everyone else) to the receptionists & late staff. Asking what we had planned each day, and enquiring what we had done when we got back but in such a friendly way it felt really genuine. They also gave us suggestions for where we could visit if we go back to Liverpool. The room was really nice, a big comfortable bed, a wardrobe big enough for a few days worth of clothing for 2 people, and a few drawers too. The Bathroom has stunning features, with a rainfall shower, jacuzzi bath, feature wall, and quirky yet cool sink. I can't praise this hotel enough, we are already looking at returning here again next year.
Stayed in May 2024
Reviewed: 28 May 2024
Michelle
United KingdomCould be hand soap in the bathroom/toilet and a kettle in the kitchen
Comfortable beds and beautiful bathroom. Breakfast was delicious
Stayed in May 2024
Reviewed: 26 May 2024
Melanie
United KingdomThe property was in excellent condition with super clean rooms and friendly staff. I think it must have been recently renovated as everything felt new. We didn’t eat there but the Thai food smelled delicious. We had drinks at bar which was fun. The staff were really friendly. It’s a nice area , with several bars close by. It’s only a short drive to the dock area/shopping area and a 20 min walk. Would thoroughly recommend.
Stayed in May 2024
Reviewed: 24 May 2024
Terence
United KingdomNo parking,room could have been a degree or two warmer food average
Attractive deor,very close to the ebent I was attending,stagg friendly
Stayed in May 2024
Reviewed: 24 May 2024
Stephanie
United KingdomNothing
Exceptional very clean and staff very friendly
Stayed in May 2024
Reviewed: 23 May 2024
Janet
United KingdomThese are just observations not complaints: Wet room whilst a great idea leaves the bathroom floor swimming with water for a long period of time. Not practical. Toiletries were removed after cleaning and not replaced. No tea in the room -only coffee which could have been remedied if we’d asked. Breakfast on day one includes a choice of either a hot or cold drink and an option to pay extra for additional drinks. Oddly on day two we were offered both free of charge.
Beautiful hotel. Everything was spotlessly clean. Good breakfast. Lovely staff. A special mention to Marnie who was most helpful.
Stayed in May 2024
Reviewed: 21 May 2024
Marie
United KingdomBreakfast was disappointing
Lovely hotel, bright modern and clean.
Stayed in May 2024
Reviewed: 20 May 2024
Mushla
United KingdomThere was nothing to dislike about this gem of a hotel. Only been open a few months so everything is brand new.
Most beautiful hotel. Decor is exquisite. The bed and pillows were perfect and we slept really well. Excellent location for the city centre, train stations, Cathedrals, Philharmonic hall and the Empire Theatre. All within walking distance. Not too far from the waterfront but taxi's are very good value plus you get good city knowledge off the driver. The staff were outstanding and some of the friendliest people we've met. Had Sunday lunch in the restaurant before leaving and it was gorgeous.
Stayed in May 2024
Reviewed: 18 May 2024
Ron
Isle of ManThe only criticism was hard pillows so I had a poor nights sleep.
Location was excellent and high quality. The shower was brilliant.
Stayed in May 2024
Reviewed: 17 May 2024
Linda
United KingdomThere was nothing to dislike
It was spotless, which to me is the most important thing.. We went with friends to a concert at the Philharmonic. It was only a minutes walk away from the hall, Surrounded by places to eat, and lots of pubs. I will definitely stay again .. I was very pleasantly surprised
Stayed in May 2024
Reviewed: 16 May 2024
Lynne
Isle of ManCoffee supplied in room Room felt little claustrophobic as tiny window, 2 huge beds but overall beautiful room
Location was great as attending Royal Hosp for eye surgery,
Stayed in May 2024
Reviewed: 15 May 2024
Katie
United KingdomNothing, we enjoyed it all.
The room was very clean and comfortable. We had a great night's sleep and the shower was fantastic! The staff we encountered were friendly and polite. It's also located in a great part of the city. We would definitely recommend and would stay here again.
Stayed in May 2024
Reviewed: 15 May 2024
Nathan
United KingdomNo apps on the TV, e.g. netflix just standard satellite
Great WiFi, very clean. Everything new. Jacuzzi bath well worth the upgrade.
Stayed in May 2024
Reviewed: 14 May 2024
Shanice
United KingdomNothing!
Our room was absolutely stunning, very clean and comfortable. The deco was beautiful and all staff were extremely friendly and helpful, will definitely be returning.
Stayed in May 2024
Reviewed: 13 May 2024
Chante
United KingdomNothing it was perfect
It was clean and so modern!!
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content