It would be full marks all round if they had bath tubs in the standard rooms. This is the sort of hotel you want to pamper yourself in and enjoy the hotel room!

Absolutely loved this hotel and the friendly, old fashioned service and excellent restaurant.

Stayed in April 2024

The price at The Bar especially after being a hotel guest we would of enjoyed the atmosphere of a relaxing bar but with the prices so high we went else where the prices were far more acceptable even being in Cardiff

Great location, clean and well presented hotel. Definitely recommend to others and visit again

Stayed in April 2024

Price for the use of the spa was expensive for what was there, continental breakfast wasn’t very nice (potatoes were hard and tomatoes were cold) but other food (yogurts, pastries etc was nice). There wasn’t any windows that could open in the room so we woke up to the windows with a lot of condensation on them to the point we couldn’t see out of them, this is obviously a problem as the wood was very damp near the window area we’re this has been happening for a while.

Hotel is beautiful and the staff are very friendly, located in the city centre so perfect for shopping. Bed was so comfy I didn’t want to get out! And cocktail were amazing.

Stayed in April 2024

The room was bland (no pictures). The window really needed a voile/net curtain for privacy. The towel rail was in completely the wrong position and hard to access. It must be very difficult for the staff doing changeovers.

The staff were really friendly The bed was comfortable

Stayed in April 2024

Arrived early and left late, no issues, staff very helpful

Stayed in April 2024

No dedicated car park.

Nice room, clean, modern and comfortable.

Stayed in April 2024

Nothing

Wonderful hotel, professional staff and comfortable

Stayed in April 2024

No complaints at all, it's a great hotel.

Excellent location. Very close to the station and millennium stadium. Beautiful hotel. Staff excellent, rooms lovely.

Stayed in March 2024

Room was very small

Location

Stayed in February 2024

Room was a little small but great for one night

Breakfast was the best I have ever had in a hotel, great range and the salmon was gorgeous! Room was also decorated really tastefully with some great Elemis bathroom products

Stayed in April 2024

The breakfast room is a little dark, however the breakfast selection more than compensated

Beautiful hotel in a marvellous location

Stayed in March 2024

Pay for spa

It’s so chic and elegant

Stayed in April 2024

Great location. Very helpful friendly staff. Comfortable bed.

Stayed in April 2024

could have been a tad quieter but overall 9

the location fab breakfast is fantastic and the staff are so helpful amazing hotel

Stayed in February 2024

There’s nothing to complain about hotel wise. Parking is very pricey at the local NCP, but that’s NCP!!

Fantastic hotel great location for shopping and exploring Lots of choices for breakfast Polite friendly staff Comfortable bed with fresh crisp linen Have stayed before and enjoyed our return visit.

Stayed in April 2024

Staff in the bar were poor with customer interaction and seemed miserable, but all other staff were great

Excellent spa and great bedroom with a lovely walk in shower

Stayed in April 2024

Lovely hotel with a great bar. Staff were very friendly and helpful.

Stayed in April 2024

Everything. Nice decor. Clean. Comfortable bed. Quiet room. Friendly staff. Good breakfast.

Stayed in April 2024

Realised my expensive pint glass wasn’t clean with lipstick in the bar half way through

Nice room. Good location

Stayed in April 2024

Nothing. Wonderful experience

Great location, wonderful facilities and very helpful staff. The room was exquisite with all amenities provided. Breakfast was catered for all (including vegans) and we had dinner at the restaurant and was very happy with the fine dining experience.

Stayed in March 2024

It's a shame the pool isn't made available to residents at a lower cost - it would've been nice to have a quick dip before heading out for the evening.

Just about everything. Enjoyed socialising in the bar area lunchtime and managed a nightcap late evening. We didn't get around to having an evening meal as we'd booked elsewhere months earlier. But looking at the menu, it's a must for next time. Staff were great, rooms exceptionally clean with a huge shower! Location spot on too. We can't wait to return.

Stayed in April 2024

Having to park in station car park.

Breakfast was very good. Staff were excellent. The bed and bedding was fabulous. Lovely upmarket hotel.

Stayed in April 2024

N/A

Very fresh, great variety and courteous staff

Stayed in April 2024

Nothing

Breakfast had a wide choice of options, lovely restaurant and bar. Good location. Very happy with large amount of tea, coffee and milk in the room which in most places is minimal.

Stayed in April 2024