449 Great West Road, Heathrow, Hounslow, TW5 0BU , United Kingdom
#2 of 11 hotels in Hounslow
Guests' ChoiceBased on 3104 hotel reviews
7.7Cleanliness
8.2
Comfort
8.2
Location
7.9
Facilities
7.8
Staff
8.1
Value for money
7.9
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 June 2024
Anvita
United KingdomLovely welcome from the staff! The room was fabulous with views of the cityscape. Special thank you to Monica for making the stay memorable.
Stayed in June 2024
Reviewed: 11 June 2024
Neil
United KingdomValue for money excellent, 10 minute walk from Piccadilly line to go into central london.
Stayed in June 2024
Reviewed: 10 June 2024
Gail
United KingdomNoise from planes. Hotel alarm went off around 5am
Room was lovely modern and clean. Staff lovely
Stayed in June 2024
Reviewed: 9 June 2024
David
SpainValue for money. Staff. Decent breakfast. Comfortable bed.
Stayed in June 2024
Reviewed: 9 June 2024
Stansfield
United KingdomSausage was poor quality and very pale , bacon was like cardboard and all the food was just like warm . If food is supposed to be hot it should be served hot .
Everything was of a good standard in the breakfast apart from the full English.
Stayed in June 2024
Reviewed: 9 June 2024
Rusling
United KingdomI left an expensive jumper and hotel refused to package it up n send to me I offered to pay postage too....
Clean and food was great
Stayed in June 2024
Reviewed: 8 June 2024
Hellen
KenyaI was really disseminate, how can you not have gloten free breakfast?
Stayed in June 2024
Reviewed: 6 June 2024
Kane
United KingdomBreakfast wasn't great could have been better.
Great customer service on arriving. Rohit on reception was very helpful through out our stay. Loved the buffet in the evening.
Stayed in June 2024
Reviewed: 4 June 2024
Krystyna
United KingdomBed was too high. Wshbasin too small. No handrail in shower.
Microwave
Stayed in May 2024
Reviewed: 2 June 2024
Fiona
CanadaWe arrived early for our one-night stay and were able to check in. Check-in process was easy and front desk staff member (Altus) was exceptional - super efficient and very helpful. Room was modern, clean and quiet. One of the two rooms we had didn't cool down, even though the air conditioning was set to cold. Didn't mention it until we were checking out - but I'm sure they would have done their best to fix it for us if we had contacted them during our stay.
Stayed in May 2024
Reviewed: 2 June 2024
Ward
United KingdomParking fee
Didn't have breakfast
Stayed in June 2024
Reviewed: 31 May 2024
Geoffrey
United KingdomThe breakfast was poor, with no veggie alternatives offered, only scrambled eggs available. No mushrooms offered and tea and coffee was in thermos flasks
Comfortable spacious rooms with good bathroom and excellent shower.
Stayed in May 2024
Reviewed: 30 May 2024
Binte
United KingdomI didnt think the rooms were as clean as my first visit. The room that was given to me, i saw a few hair and the toilet looked like it had been used. The staff gave me a new room immediatly, but when i went in, a towel looked like it had been left behind. As the rails were fully stocked, and random towel was by the sink. I didnt go back and just moved the towel out of the way.
In a night hotel, was my second time staying
Stayed in May 2024
Reviewed: 30 May 2024
Jacqueline
United KingdomCarpet was dangerous on stairs.
Modern. Convenient.
Stayed in May 2024
Reviewed: 30 May 2024
Praburam
United Kingdomwould appreciate a free car park for customers
overall good
Stayed in May 2024
Reviewed: 29 May 2024
Raquel
PortugalNothing, everything was of my likings
The bathroom had a heated floor, very nice touch
Stayed in May 2024
Reviewed: 29 May 2024
Manas
United KingdomServices
Cleanliness
Stayed in May 2024
Reviewed: 28 May 2024
Pearl
United Kingdomnothing
lovely room, good comfortable bed.
Stayed in March 2024
Reviewed: 28 May 2024
Rini
United KingdomMonica was amazing and got me booked in rapidly with an upgrade as am a regular customer and there was availability. She kindly linked my two bookings and made things smooth for me as I work night shifts and appreciate this consideration
Stayed in May 2024
Reviewed: 26 May 2024
Deborah
United KingdomThe breakfast coffee was bad - would be nice to have had proper coffee from a machine.
Friendly staff, variety at breakfast. Parking. Altus on reception was 10* very helpful and provided us with everything we needed.
Stayed in May 2024
Reviewed: 26 May 2024
Nyla
United KingdomThe room and bathroom was really spacious, very clean and tidy. Bottles of water, tea and coffee were provided as well as toiletries. The reception staff were very friendly and welcoming.
Stayed in April 2024
Reviewed: 25 May 2024
Bishoy
United KingdomThe area.
Good hotel in a relatively unsafe area or at least not suitable for tourists.
Stayed in May 2024
Reviewed: 24 May 2024
Anoj
United KingdomBreakfast could be better
Clean and tidy Receptionist Monica was very helpful in upgrading our room on a very short notice which is really commendable.
Stayed in May 2024
Reviewed: 23 May 2024
Ishfaq
United KingdomEverything was good
Excellent customer service from Altus at checkin Rooms were clean Quiet even though close to the airport
Stayed in May 2024
Rho, Italy
San Antonio Bay, Spain
Bangkok, Thailand
Breil-sur-Roya, France
Rye, Australia
Phan Thiet, Vietnam
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content