Early check in request was not addressed and there was no answer on the phone after multiple attempts.

Central location, walking distance to everything. Small but cosy and comfortable bedroom. Good bed and good shower.

Stayed in April 2024

I booked a luxury suite but the bed was far too soft, the over bath shower had a mind of its own and a bulb in the bathroom was flickering. The bathroom was clean but there was ingrained mould in the sealant. Overall, it felt like it needed sprucing up.

It was quiet, reasonably priced and in a nice location. The staff were pleasant and helpful as well.

Stayed in May 2024

Comfortable room with private kitchen and toilet in a quiet place near the city center (3 min with tram/bus, 15 min by walking).

Stayed in May 2024

Shower - it was either too hot or too cold - no in between. The fan used to 'cool' the room down was partially blocked with dust/fluff - I had to clean the vents for cleaner and better air flow. No lift - hard to carry luggage up the stairs.

Quiet location close to transport facilities and walking distance into CBD area. Good kitchen facilities. Comfortable bed.

Stayed in April 2024

Shower was very small

Great spot and comfortable rooms shower was very small

Stayed in April 2024

A couple of fixtures and fittings looked a bit worn out but nothing that really bothered me. A fraying net curtain and curtain tie back etc. There was a flickering light in the bathroom which was a bit annoying and I couldn't get the shower head to stay in it's holder when switched on the pressure pushed it out and sprayed water all over the floor.l so I had to just hold it while showering. Hot and cold was difficult to balance.

Check in was easy even as a late check in. Room was clean and comfortable and serviced each day. kitchenette had all the essentials. Rooms were a good size and the bed was very comfortable.

Stayed in April 2024

Contacted property weeks before about checking in midday and paying the additional for this as we had an event we had to get ready for and reception said they would do their best to fulfil this. I stay a 2 hour drive from Edinburgh and after entering the place was told it wouldn’t be possible after trying to contact them multiple times even though the boys in front of us got handed their keys and told their room could be ready in the next 10 minutes? We were a group of girls with suitcases and as you know it takes us a lot longer to get ready than a boy so I don’t understand why they got priority over us?

The location was excellent, comfortable beds and nicely decorated studio.

Stayed in April 2024

I had at first booked Palmerston Suites later before my check in I received an email that due to unforeseen circumstances I was being relocated to one of its sister properties - Grosvenor Suites. It was a very nice apartment based just around the corner within 2 min of walk from Palmerston Suites. The property was so good that I could not complain and had a very good stay with no issues.

The property was close to main attractions of the city, room was huge with all facilities with a kichenette as in a studio apartment, easy access to the property with a separate unique code provided for self check in and check out.

Stayed in April 2024

Carpet was wet in the room and the room was very warm hence the 2 fans placed in there for my convenience

Property was lovely. Room had plenty of facilities.

Stayed in April 2024

The microwave didnt work

The room was awesome. It was spacefull and clean.

Stayed in January 2024

The bathroom needs some improvement. Poor paintwork, dusty extract fans, shower tray leaking etc. It does let the room down sadly.

The location was great, as was the easy self-check in (as we arrived late).

Stayed in April 2024

A bit bigger shower and toilet

Stayed in April 2024

As it is an old property the windows were not properly isolated against cold weather and noise. Supplied heating alternatives were enough to keep it warm, but noise is not that easy.

Location, staff, clean.

Stayed in April 2024

Check-in

Location

Stayed in March 2024

In below street level room, extremely noisy neighbours up stairs cause no to little sleep. No reception at location to report issue

Great location, was provided early access to room, staff very accommodating

Stayed in March 2024

The bathroom was really, really small. The heating rail was right next to the toilet seat, and we kept bumping into it and getting hurt with the heat, trying to use the bathroom.

Great location and there was a kitchenette in our room.

Stayed in April 2024

The toilet was a bit cramped

The price and location

Stayed in March 2024

We didn’t know that there was no lift. Was a bit confusing to find out room but we found it eventually

Very clean!

Stayed in January 2024

The girl on check in was one of the rudest person I’ve met .

Location

Stayed in March 2024

Only complaint, was very very warm, baltic outside so I understand the heat on full blast

Gorgeous building, very close to town & was very clean

Stayed in March 2024

Cleaning Poor communication with ghe owner

Good location

Stayed in March 2024

Need kitchen towel Face cloth would be nice Bugs/spiders on floor-recommend fumigation before guests arrive

Met needs and price

Stayed in March 2024

It was always very hot and had to use the standing fan

Good they catered for everything in the room

Stayed in March 2024

Not a city view, looked out onto a bin shed and a door that kept swinging open during the night keeping us awake. The dead bolt on the door didn’t work, front door never shut first time

The rooms were very nice, suites were very helpful for if we didn’t want to go out for breakfast or lunch every day. Beds were incredibly soft. Didn’t see the staff much but when we did, they were polite

Stayed in March 2024

everything, ver confortable, warm, enough h space and a very nice kitchen

Stayed in March 2024