8 Ness Walk, Inverness, IV3 5NG, United Kingdom
#27 of 49 hotels in Inverness
Guests' ChoiceBased on 2131 hotel reviews
8.1Cleanliness
8.7
Comfort
8.7
Location
9.4
Facilities
8.5
Staff
8.7
Value for money
7.7
Free WiFi
8.3
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End of dialog contentReviewed: 4 June 2024
Ana
United KingdomAt the reception they told us the bar was opened 24 hours a day but when we tried to buy something later they told us they couldn’t sell because the tills weren’t working. So actually it wasn’t opened.
Stayed in June 2024
Reviewed: 29 May 2024
Rajat
IndiaThe room was on a lower level ie basement without a view with low ceiling and a bathroom which was not very comfortable
Location Excellent staff experience specially at check in
Stayed in May 2024
Reviewed: 25 May 2024
Richard
United KingdomThe bed was too short , I am only 5’6 and my feet overhung , my husband is 6’2 so had to sleep sideways . Electric charging units did not work so gratefully the manager allowed us tip use his
The pool and location .
Stayed in May 2024
Reviewed: 19 May 2024
Jill
United KingdomThe coffee at breakfast was the worst I have seen in years -- too burnt to drink. They could install coffee machines like every other hotel to make fresh cups of coffee one at a time rather than making a pot hours ahead and serving it to guests in little pots when it is too burnt to tolerate. The hotel has a lot of large tour groups which it is not totally well equipped to accommodate -- one very small lift and not enough staff to deal with 100 people arriving for breakfast ahead of their tours in the morning. Some of the restaurant staff were rather surly, possibly as a result.
Lovely comfortable room, very clean, good bathroom. Public areas are attractive, comfortable and well maintained. Reception staff were lovely. The spa facilities are not very extensive but very good for relaxing at quiet times and the spa treatments are great.
Stayed in May 2024
Reviewed: 17 May 2024
Dan
AustraliaCar parking limited
Stayed in May 2024
Reviewed: 13 May 2024
Jonathan
United Kingdomshower over deep bath with nograb handle but we did get a rubber mat for grip
all very good with nice views of river
Stayed in May 2024
Reviewed: 13 May 2024
Kari
United StatesThe location was excellent for walking around Inverness. The staff were welcoming and helpful. Our room was beautiful and clean.
Stayed in April 2024
Reviewed: 12 May 2024
Erin
United StatesWe got a room with 2 beds but prior to arrival, lots of confusion over whether we would have 2 beds or 1 (I was travelling with my adult son and had indicated this was important). Steep charge for late checkout. Breakfast was weak and staff overwhelmed - one staff was snippy when asked if we could get iced coffee
The hotel was clean and the location was excellent
Stayed in May 2024
Reviewed: 12 May 2024
Guillermina
UruguayThe bed and no fridge in the room
Location and type of property - old manse/hotel
Stayed in May 2024
Reviewed: 30 April 2024
Brian
United KingdomExpensive due to cycle event
Location
Stayed in April 2024
Reviewed: 29 April 2024
James
United KingdomUnfortunately the main door was on a strong closing mechanism which constantly made a loud banging noice when someone left or entered the building. The same with the rooms.
The location for me was perfect. They were able to offer a ground floor room which was important to me.
Stayed in April 2024
Reviewed: 29 April 2024
Noura
United Arab EmiratesThe bed was not comfortable at all. The breakfast staff were overloaded. And food ran out quickly.
The staff were super nice especially the front desk and reception staff.
Stayed in April 2024
Reviewed: 27 April 2024
Sheryl
United KingdomAsked for a double room, however got a twin room with two single beds pushed together, mattress wasn't comfy, as when u lay in it you sunk, yes it's a memory foam mattress however you shouldn't sink into the middle of the bed, had the worst 2 nights sleep I've ever had at a hotel. Also asked for robes in the room for using the pool facilities, however these were never brought to our room.
The hotel within its self is amazing and has everything to hand. Close to everywhere.
Stayed in March 2024
Reviewed: 20 April 2024
Price
United KingdomThe room was very basic for the price we paid. The shower was terrible and breakfast wasn't very good. The room was so hot even with the tiny fan provided.
Staff were friendly, the bed was comfy and it was clean.
Stayed in April 2024
Reviewed: 18 April 2024
Lynne
United KingdomBar closed early. Offered to open but was dark and obviously shut with no people or ambience which was disappointing . Also car park full of workmen's vans in evening so no parking for guests available
Pool, food, comfy beds
Stayed in March 2024
Reviewed: 18 April 2024
Jennifer
United KingdomThe bedroom was quite cold and the radiator made loud noises. There was an electric heater so it wasn’t too bad at night.
Great location, lovely pool and gym facilities. The breakfast was good too.
Stayed in April 2024
Reviewed: 13 April 2024
Susan
CanadaThe dinner menu at the brasserie is very conventional, did not live up to expectations.
The Palace is a handsome renovation of an older hotel, with all guest room comforts and spacious public areas. The location is perfect: central and right on the scenic over area.
Stayed in April 2024
Reviewed: 8 April 2024
James
United KingdomQueuing at breakfast
Nice staff. Lovely pool/Spa facilities etc
Stayed in April 2024
Reviewed: 2 April 2024
Duncan
United KingdomRoom was super hot on arrival - at least 30 deg, heating stuck on! Staff reallocated me to another. Traveled with a dog but was therefore stuck sitting in the lobby for all meals as they are not dog friendly in the other public areas. Not the most ideal place to eat as low seating.
Staff helpful. Room comfy and large. Food ok. Very picturesque location on the river.
Stayed in March 2024
Reviewed: 1 April 2024
Katrina
United KingdomBreakfast was great staff very friendly
Stayed in March 2024
Reviewed: 30 March 2024
John
AustraliaLids on hot food were impractical. Lose the lids. Rooms were noisy. A lot of knocking and banging sounds.
Food was good. Service was excellent. Convenient to town and station. Staff were excellent.
Stayed in March 2024
Reviewed: 28 March 2024
Lucille
United KingdomNothing
Excellent service, comfy hotel.
Stayed in March 2024
Reviewed: 23 March 2024
Stuart
United KingdomFood and drink over priced and not that great. Room was way too warm with no air con.
Clean and tidy room with friendly staff
Stayed in March 2024
Reviewed: 19 March 2024
Dominic
United KingdomThe facilities
Very central and handy
Stayed in February 2024
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