No lift. Leakage in the ceiling. I stayed two nights and in the second night it started to rain after a week with almost no rain. Suddenly I was waken by a big water leakage from the ceiling into my bed. It was next to electric circuitry, and therefore, apart from the discomfort, there was also fear of an electric shock. I had to pack and be moved to another hotel in the same street in the middle of the night, under constant rain. The staff was very helpful. The issue is that there was already visible damage in the ceiling before it started to rain, and I understood later on that the hotel knew this was a risk and still rented the room. I asked for a full refund of only this night where I couldn’t rest, and unfortunately they refused it and offered a partial refund instead. It was before an early flight l, so I couldn’t rest which was the purpose of the stay. I find it’s regrettable that they didn’t assume full responsibility for a major issue like this.

Location close to Hyde park. Tube and bus stopes around.

Stayed in April 2024

We weren't aware our room was designed for accessibility. This made the bathroom situation tricky/not ideal. One of the reasons we chose this hotel was for its front desk feature. The front desk was unlike any we have encountered in a large city, so a learning experience for us. It was our first visit to London and we had hoped to receive some direction from the front desk. They had no map of the city and provided no interaction of any kind. Our room key opened the front door to the hotel and once we checked in we saw no staff on duty. Apparently once we checked in they were across the street at a different hotel? It just felt a little wierd to have no one at the desk and no staff on site. But, as mentioned before, we were able to check in early, and that was nice.

We checked in early to store our luggage, and our room was ready for us. We were able to put our luggage in our room and get organized. This was a nice surprise. We appreciated the bottled water in the room.

Stayed in April 2024

Room was very cramped but hey its London! The desk was not comfortable working

Location was great. For a comfortable night and just a bed this hotel is perfect Easy access to Paddington / tubes and local shops/restaurants

Stayed in March 2024

No elevator!!! We had to drag our heavy bags up 7 flights of stairs. If you gave light luggage it’s great, but like many London hotels, not having an elevator is ridiculous! If you are handicapped, nit a good place to stay.

The location was great. A few blocks from Paddington station. The room is on the top floor and is really nice and comfortable and a good size. Staff were friendly and welcoming.

Stayed in April 2024

There is no elevator, which made it a challenge, but we were only on the first floor.

The location was an easy ten minute walk to Paddington, and it had loads of restaurants and shopping nearby.

Stayed in April 2024

There is no breakfast offering. It is a bit difficult to reach some of the floors with suitcases as there is no lift. However, during daytime the hotel has staff helping out with that. Check-out time was quite early.

Friendly staff and very comfortable bed. Decent room, nothing too extravagant.

Stayed in April 2024

Mold in the bathroom, no elevator

Good location

Stayed in April 2024

No lift although, you're told this. No warning about room location, was right a the top (I did book last minute).

Very clean room and ideal location, perfect for a small stay. The staff were nice and very accomodating, needed to warm up some food and they helped me out.

Stayed in March 2024

Room size. Not for two people. Double bed with no side room and rough sheets if you toss and turn. . The bathroom is too small. Had difficulty shaving in the tiniest vanity. Smaller than a standard pedestal. No elevator. They offered help with the luggage but had to wait for assistance from sister hotel across the street. No 24 hour desk. Make sure you do not lose your card which taps you in after 20:00. Otherwise you need to go across the street for help. I would request two cards. As a fyi, the tube with bank card is a tap in and out. Make sure you register an exit tap out otherwise it's a full fare day charge. If we were carrying smaller bags the room might be ok but bathroom is just too small.

Location near Paddington Stations. A few good cafes and italian reaturants within 5 minutes walking. Staff were great.

Stayed in April 2024

I was disappointed with the tea selection, this being England

Nice and close to Paddington station, and on a quieter street. Pretty area, close to the park, cute flower baskets outside the building. Comfortable bed and spacious room.

Stayed in March 2024

Great location - only 5 mins walk from Paddington station. Clean rooms and bathroom, comfortable bed, Nespresso in room (although did leak which I informed the staff about), complimentary bottled water, Molton Brown bathroom products, happy and friendly staff.

Stayed in April 2024

There is no elevator and the pillows could be better.

The hotel is very close to the Paddington Station. The room is comfortable, clean and quiet. The staff is very friendly.

Stayed in April 2024

There were no catering facilities on site.

Good sized room, clean and well furnished, close to Paddington station

Stayed in April 2024

Shower area too small even for an average sized person. Having to get luggage up and down four flights of stairs.

Comfort of bed and bedding

Stayed in April 2024

Nothing - all good.

Size of room, very clean, lots of tea and coffee.

Stayed in April 2024

The room was a little on the small side, particularly the bathroom. I had to stay an extra night and they charged me a 50% premium for the same room. That left a nasty taste to what would otherwise have been an enjoyable stay.

Perfect for what I needed. Clean tody and well equipped

Stayed in March 2024

Bathroom was VERY small

Location was perfect

Stayed in April 2024

The sliding shower doors didn't really close properly, making the floor wet outside.

The room is small but you don't need much more space. The bathroom is clean and is more than sufficient for a night or two. The bed is really comfortable, the tea/coffee making facilities are good, the TV works well, heating/air con worked perfectly. Bottles of mineral water were in the fridge on our arrival. The thick curtains block the light from the street at night. Our room was facing the road (not sure if there are other kinds of rooms...) so we heard ambulances and motorbikes in the early evening, but nothing unbearable in a big city. The staff offered us to leave our luggage after we checked out, to be picked up again before taking the train. That was a nice touch.

Stayed in April 2024

Nothing specific, although the bathroom is small, relative to the overall room size.

Close proximity to my office in Paddington. Competitive price point vs local alternatives. Spacious rooms.

Stayed in April 2024

No lift

Good sized room, large tv, good bathroom with showers and toiletries, free water

Stayed in April 2024

Extremely small cink in the bathroom. Would have preferred a bigger one even if it means the bathroom would be a bit more crowded then. You could hardly get your mouth over the cink without hitting the wall with your head. Mattress was not the most luxurious and comphy but it was OK. Rooms here, and at the co-owned Hotel across the street, was discounted when we were there to around half the price of what we paid, so if you book early you pay premium prices as compared to daily prices if they have too many available rooms. It's a gamble to book layer of course but it's a bit annoying to see that you could have stayed for half the price. Feels like you've been fooled a bit.

Nice location close to Paddington Station and Hyde Park. Clean and safe neighborhood. 15 min to SOHO. Newly renovated. Nice tea, coffee and water facility. Fairly spacious room.

Stayed in April 2024

Pillow a bit soft but not the end of the world and bathroom a little small.

Location super convenient, incredibly kind and friendly staff, good selection of amenities for the price of the room.

Stayed in April 2024

Staff took a little while to help me even though I was the only customer there, and after a long flight waiting to be helped was tiring and annoying. Also, the hotel makes you check-in in another hotel so if you have alot of bags it will be quite difficult, especially if you are tired.

Good location, room was really nice, even though it was in a basement - it was spacious, clean, with a great bedroom and a VERY nice room for the middle of London, right near the park. I was very happy with the room, personally.

Stayed in March 2024

Stairs

Very well priced

Stayed in March 2024