Room too far away from everywhere room very outdated taps didn’t work properly very stiff had to hold bracket at bottom of tap to turn on

The grounds and hotel beautiful

Stayed in May 2024

The staff were so incredibly lovely. It was absolutely gorgeous and the grounds were beautiful too! Loads of places to sit and enjoy the world go by.

Stayed in May 2024

The room was disappointing. We had no view what-so-ever. The window was frosted glass! We were obviously over the kitchen because all we could hear all night was constant humming noises (i'm guessing from the refridgeration). We were also awoken by crates being rolled about early in the morning! For a hotel of such class, it was very disappointing. We also had a drink in the bar on the first night. A nice young man took our order, gave it to the girl behind the bar, who then got it ready and left it at the end of the bar for the young man to serve us. We waited about 10 minutes and we still hadn't been served, so I fetched it myself. For the cost of the 2 drinks being £18+, we expect A1 service!

The hotel itself was lovely and clean and most of the staff were very pleasant. The breakfast was nice.

Stayed in May 2024

There wasn't the wines available that we wanted in both the Champagne Bar and the Restaurant and we had to choose an alternative. Perhaps the wine list needs updating? It was a glorious day when we were there and sat outside of the Champagne Bar with our wine. We sat opposite the fountain on the metal chairs. Unfortunately there were no cushions on the chairs which didn't make them very comfortable. I did ask a member of staff for cushions but was told that she didn't know where they were and none did appear!

The room was a good size. The evening meal we had in the restaurant was excellent. Unfortunately the breakfast wasn't quite as good but it was ok.

Stayed in May 2024

The service at breakfast wasn’t the most efficient. The food at breakfast was not cooked as well as it could be e.g overcooked

The staff were friendly, the spa facilities were amazing. The grounds were picturesque.

Stayed in May 2024

Requires updating - only one lift working

Spacious layout and staff very pleasant

Stayed in May 2024

Hot breakfast

Great cold breakfast collection, but the hot selection was a bit hit-and-miss and lacking.

Stayed in May 2024

The rooms were very basic and lacking amenities

The property itself was beautiful and gorgeous setting. Massage in the Elemis spa was excellent.

Stayed in May 2024

We had a meal in the restaurant in the evening. Was very disappointed. Mu husband ordered fish and chips. If a top restaurant can't get fish and chips right it's time to change the chef! the chips were over done and the fish was also over done. I say fish, there was little of it ad it was all batter. My daughter and her husband stayed some weeks ago on our recommendation. Loved the hotel but did not enjoy the restaurant either. The service is very slow. There was one waiter taking the orders on all the tables which took up alot of time. We waited a while just to order drinks. We thought we would give the restaurant the benefit of doubt when my daughter said it was not enjoyable but, she was correct. We won't be eating in there again when we visit next. We love this hotel it's just a shame the restaurant lets it down.

A warm welcome by the reception staff. Loved the spa area and champagne bar. The breakfast had a very large variety of food to choose from.

Stayed in May 2024

if I want to order a drink at the bar, please just do it

lovely place, friendly staff, tried very hard . Superb breakfast

Stayed in May 2024

The only reason this isn’t a 10 for me was the service in the restaurant was quite slow on a Tuesday evening - the restaurant itself was not even half full but I had to ask multiple times for tap water and a glass of wine which was a shame. The food however was lovely!

Lovely spa facilities (I only used the pool but it was great!) and good sized rooms for an overnight stay. Staff were very friendly!

Stayed in May 2024

Excellent choice and lovely breakfast

Stayed in April 2024

Bit of a trek to the 3rd floor room with the dog.

Everything. Really lovely stay tbh

Stayed in March 2024

My husband and i upgraded the room, however was little disappointed. We didn't think this was value for money. We were in an interconnected room and felt this wasn't that private. We could hear the other couple talking therefore i would assume they could hear us. The bed was not comfortable and for the money we paid we wouldn't advise anyone else to upgrade based on our stay.

Hotel's beautiful, enjoyed the facilities and spa area. Food was very nice.

Stayed in April 2024

Bedroom was very dated & bathroom was in need of a make over

Lovely bar & restaurant. Grounds were lovely

Stayed in April 2024

Lack of dressing gowns etc in room Seemed a lack of staff in the restaurant

It was all great

Stayed in March 2024

The dinner menu was disappointing, lacking in choice and the schnitzel was tough as old boots

Breakfast was excellent and the waiter and staff for dinner were also excellent.

Stayed in April 2024

Breakfast staff very professional and organised unlike the evening staff who need to be a little more professional. There to play golf ⛳️,I think the course should have been closed,it was playing in a swamp and both of us were so dirty afterwards!!!

Very clean property,check in desk polite at all time,well presented hotel

Stayed in April 2024

The only shortcoming was the lack of appropriate hanging space in the wardrobe solved by removing the ironing board completely and losing it in the room. For one night stays not a problem but longer than that it was. No drawers in dressing table or either of the bed side tables added to our surprise.

Breakfast - superb choice including full English and specials by request. Gluten free catered for on request. Room - no problem for a disabled visitor with comfortable bed and equally comfortablle arm chairs. Large TV. Dinner - a highlight was the standard of meals and including for GF.. Access was excellent for the disabled with shallow permanent ramp to the front entrance. Lifts to first floor helpful. Parking for disabled was mimimal at some 6(?) spaces such that we had to "drop" and park elsewhere for two of our three nights. We are aware there were other but less convenient blue badge parking for us to the rear.

Stayed in April 2024

Tea pots are very old...

Good breakfast, warm food, tomato looked a bit dry..

Stayed in April 2024

Not really grounds to walk in. Loads of guests using mobile phones around the pool.

Friendly staff. Not pretentious. Beautiful building.

Stayed in April 2024

The room we stayed in was very worn in places which was a disappointment. The hot breakfast was cold.

The building is beautiful and the staff wonderful. Cleanliness superb.

Stayed in April 2024

Very dated rooms and rather uncomfortable bed.

Access to spa

Stayed in April 2024

It was opulent and staff attentive

Stayed in April 2024